Hedvig Reviews 

even though I might not be happy with the financial outcome (high deductible), Hedvig keeps being very good in quick resolution and good quality communication. In most of the cases that I have had with them, the case was closed within 1-2 days, while in takes often weeks with the giants.
The app and the chat functionality si very helpful

A great experience with Hedvig! I am happy I choose hedvig as my home/travel insurance. They were able to help me very much when i had an emergency stay outside Sweden. I wasn’t expecting much from the coverage but when they handled my claim and gave me my coverage for the claim, it was more than what I was expecting! With that I am already thankful alongside to the agent that handled my case. Very professional! Thanks again!

Started off great! Simple and easy to use app. Really felt like we were in good hands. Then when it came time to submit a claim the whole process was horrible. Our kitchen counter was severely damaged as someone tripped and fell into it while we had some friends over for dinner. Luckily the person was okay but unfortunately a chunk of the counter cracked off so the whole thing needed to be replaced. We tried to submit to Hedvig but they claimed that this was a foreseen accident as it was our decision to have people over for a dinner and it was expected to happen. The whole purpose of insurance is to cover for accidents as such. At least thats what I believe. Nonetheless, we talked with other insurance companies and they agreed that Hedvig was not following the contract and that we were not the first to have this experience. We quickly canceled, took our losses and went to a different company. Less digital but much nicer.

In short, they use to be good but have since gone down hill. I don't believe they will be around much longer as financially they are not doing so well and we hear from our friends that they are also switching due to concerns.

Don't get Hedvig and if you do highly consider switching as you aren't protected.

Though the responses were slow but they were also direct and precise.

Hassle free service. Not many questions asked.

They resolved my claim for a small damage within a few hours. Impressed!

I recently encountered a distressing customer service experience when attempting to address a damage issue.

Exclusively Chat-Based Support:
The absence of phone support proved to be a significant hindrance, leading to a communication gap and a lack of comprehension regarding the situation and the root cause of the problem.

Abrupt Responses and Lack of Investigation:
The customer service representative bluntly stated, "Unfortunately, we do not have any term for this damage," without taking the time to gather necessary information or engaging in any meaningful discussion. This approach left me feeling as though I was conversing with an automated bot rather than a human agent.

Hasty Conclusions Without Understanding:
Instead of examining the nature and cause of the issue, the support team seemed to extract a single word from my problem description and promptly made a conclusion. This not only overlooked the complexity of the situation but also failed to address the issue when I was in need.

The level of trust is the most I like. They trust their clients and that makes me feel good.

I have home insurance with Hedvig and I enjoy using the app. It’s simple, straightforward, and you can just make a claim and then start chatting with their very supportive team until your case is handled. And you can do it all in English! That makes the whole experience a lot easier and more clear for someone like me who’s recently moved to Sweden.

I have been with hedvig for more than 2 years and i have submitted several cases with them. 50% of them handled in a simple way lets say but the other 50% took more than a year to get a support from them or they were simply not recognized. Therefore it is a fishy company that will not follow their own contract and less respect what they advertise as service

I called insurance for a problem with my daughter's cell phone.
Chat support was efficient and fast, and I received a fair refund.

The response time was very high, and norms and policies are not customer friendly

Good app, friendly Customer Service.

Very nice experience with their service. I will never go back to any other company!

Contacted via application chat support. They provided the feedback and handed the claim. Simple and effective.

Excellent insurance company
100% online and very reliable

I have been a customer more than a year. It started well but turned out to be a terrible experience. Throughout the last 1.5 year, the app was sometimes broken. You could not access your insurance overview or fix your payment or payout details. Especially after they announced they are pulling out of the Danish market. Nice attempt for a simple insurance app experience, maybe it will work in Sweden, but I experienced poor or not enough support from Hedvig, I don't think they care.