Hedvig Reviews 

My membership with Hedvig Insurance has spanned over three years, during which I’ve submitted numerous cases, none of which received coverage. Initially, I didn’t pay much attention to this.

This year, a severe power outage struck, leaving my apartment without electricity and causing damage to several of my appliances. I promptly opened a case, but it has remained unresolved for over six months. The team’s responsiveness has been lacking, and their demeanor has been consistently rude and unprofessional.

They instructed me to hire individual electricians for each damaged appliance, assuring me they would cover the costs of the service or the appliance. I diligently submitted the invoices as requested, with estimates, and unfortunately, they have since become unresponsive and disappeared from communication.

Despite my persistent attempts to contact them, I discovered that they had blocked my number, a fact they admitted to during a chat conversation. I can’t understand the justification for this action, as I have not been rude in my interactions with them.

I’ve taken the time to research and found numerous reviews on various platforms, including TrustPilot, Reddit, Facebook, GlassDoor, Twitter, and Google, both in English and Swedish. These reviews echo the same disappointing experiences with the Hedvig Insurance.

I have sent multiple complaints for months to their team, complaints at hedvig.com, but as this is handled by the same team, I have never received a reply despite them assuring a 14-day response time.

Got expected support durning my home insurance case. Hope they will continue with good work. I ★ reduced as the support personal asked so many question just to pay 900 kr. Finally I was satisfied her and she paid.

Super quick response and thorough process

They handled my claim good but the only thing i could wish they did was maybe answear little bit faster, especially if it comes to bigger claims

Fast, efficient and fair. Love it!

This company is a scam. You will not get any support from this company. They don’t have any contact number to connect or any physical office. I think they just open this company to collect money. The government should really take actions against this kind of companies.

I have had Hedvig for almost 2 years, and they have been so good. They are quick and super effective.

Sometimes you just have to hand it to a company for jumping into a typically frustrating industry and just making it a seamless experience. Thank you!

Nothing short of a disappointment.

**Phone Support:** The advertised opening hours presented by Hedvig don't match the actual experience. On numerous occasions, I've found myself waiting on the line for over 2 hours, only to be greeted by dead silence or a repetitive cycle of automated messages that lead nowhere. Moreover, their claim of providing 24/7 support via Google is a half-truth. While they do advertise around-the-clock assistance, the caveat is that this is specifically for international support. To make matters more confusing and frustrating, this international support isn't even managed by Hedvig's primary team, potentially leading to further inconsistencies and delays in assistance. This misrepresentation and lack of clarity create a disjointed and unreliable support experience for customers seeking help or answers.

**Response Time:** In emergency situations, where prompt communication is paramount, Hedvig's response rate is disappointingly sluggish. On multiple instances, I've been left waiting for a response for more than a week during critical times. Such delays exacerbate the stress and uncertainty of the situation at hand. To add to the frustration, after minimal communication, the team often becomes unresponsive over weekends, leaving issues unresolved and customers in the lurch without any direction or assistance.

**Support Interaction:** Engaging with Hedvig's support team has been a confusing endeavor. Representatives often provide varying information on identical matters, resulting in a lack of clarity and understanding for the customer. This inconsistency in communication not only causes confusion but also erodes trust, as one can't be certain which piece of information is accurate when facing contrasting answers on the same query.

**Hedvig App Experience:** Navigating the Hedvig app leaves a lot to be desired in terms of user experience. With claims accumulating over a period of 6+ months and new inquiries emerging concurrently, the decision to handle everything through a singular chat channel creates a muddled and chaotic environment. The lack of distinct threads or channels for separate issues compounds the confusion, making it challenging for users to track, manage, and follow up on their concerns effectively.

**Coverage:** Generally poor and unclear; multiple instances over the last 4 years, including theft, water damage, electrical damage, and travel insurance, either weren't covered or took 8+ months for resolution. The only clear coverage was a minor medical invoice during an overseas trip.

Hedvig's performance in terms of service, reliability, and coverage is markedly below par. It appears they prioritize smaller claims, possibly for positive TrustPilot reviews, but fall short on substantial home insurance needs. Caution is advised before opting for them.

The was by far the worst and slowest customer support experience I’ve had. After 2 weeks of back and forth chat conversation they told me I have subscribed to the home insurance but turns out they have enrolled me in the wrong insurance with the wrong price. Complete waste of time and energy

Great service and I feel very well insured with Hedvig.

Best insurance company there is.

Really easy to contact, even when there was a longer time of response advertised in the app I feel I got my claim sorted out before I could do it at my previous insurance company.

Overall great experience!

You get what you have paid for.
They do not have good service, as they run on a cheap budget. My floor get damaged by water and they refused to send people to get inspection. They look at the pictures that you sent to them and just conlude based on the picture. The picture won't show the floor is soft under, etc. But they don't really care. And they said, I can do everything myself and proof there is a case (see screenshot of the conversation). Then they can look into it. This is not the same as my previous insurance company, which sent inspectors if there is a damage and then we discuss the cost later.
Basically, you are all on your own with this company and you have to arrange lots of work by yourself. And in Sweden, the labor cost is high and you have to cover all the initial inpsection costs and it is not cerntain this will be reimbursed later.

I am quite impressed with the service, although the first customer rep almost put me off but the second lady was patient to understand enough.

My bike was stolen approximately a year after I purchased and used it. Hedvig provided compensation, deducting only 1500kr without factoring in the wear and tear, which I believe is a fair resolution.

My bike was stolen few weeks before and I reported to Hedvig. They did a assessment and reimbursed some amount of my bike. Really appreciated!

Weirdest customer service experience

So I called to ask what would it cost me to upgrade to a bigger insurance taking away the deductable (apparently with hedvig you will always have to pay the 25%). And The answer was that they would need to CANCEL my current contract to simply ESTIMATE what the New price would be IF i proceed with that offer 🙄. So clearly the girl had no idea how to estimate a price to give me an offer i was asking for. Instead making it sound so complicated with a lot of talking how she cannot just estimate and she will need to cancel my current insurance first otherwise it will not be possible for me to sign the New offer. I said i dont want to sign anything yet I just called to get en estimate. She started all over again.

Please educate your staff so customers wont have to loose their time and choose to move on with another insurance 🙏🏼

The personal atention was nice, i felt Understod and was very nice. That make Hedvig the best

Hedvig provided me a quick service and a very kind approach when I reported that my bicycle was stolen. I subscribed hoping that I would not have to use it, but was so very glad and thankful to see the way Hedvig rose to the occasion.