heliguy™  Reviews 

487
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for their exceptional patience, clear explanations, and supportive teaching style, which helps beginners feel completely at ease during practical training sessions. Many learners mention that the incredibly knowledgeable staff goes above and beyond to build confidence and ensure everyone masters the necessary skills. Reviewers also highlight the quality of the online learning portal, noting that the course materials are comprehensive, well-structured, and very easy to follow. Consumer feedback emphasizes the reliable continuous support and prompt communication provided by the team throughout the entire learning journey.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, extensive knowledge, and... See more

User experience

People report positive experiences with user_experience, highlighting that the training platform is... See more

Service

Consumers find service to be positive, highlighting friendly and helpful staff with great advice. Reviewers... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpful, polite, and readily... See more

Product

Reviewers highlight positive aspects of product quality, noting that the equipment used is of a very high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great from start to finish (and beyond) The course is laid out like no other I've been on previously with well thought out modern menus. A beautiful lack of PowerPoint is refreshing! Helpful adv... See more

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more

Rated 5 out of 5 stars

Lois was my flight assessor today. She made me feel welcome and put me at ease on what was set to be an otherwise nerve wracking experience. She was clear and concise in her instructions and made the... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

487 reviews

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4.9

All reviews

(487)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Heliguy GVC course…

Just did the GVC course with Heliguy having never flown a drone previously. Great initial communication for the theory e-learning and on attending the practical training Tom gave a great introduction as to what to expect, and top marks to Chris who carried out the actual training and explained everything in a friendly and methodical manner. Highly recommended!

October 24, 2024
Unprompted review
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Rated 5 out of 5 stars

VLOS Course

Recent completed a VLOS course with Heliguy. The course was organised very well and was presented without complaint. Louis who was my direct trainer will brill!!

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fly high with Heliguy

Highly recommended Heliguy for training. It has been a long time for me doing anything like this, but the layout online and the support you get online from the whole team is fantastic. It made the whole process run so smoothly. Book with confidence through Heliguy and you won't regret it.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional and knowledgeable

Great depth of knowledge with plenty of online resources.
Our trainer Lois was very informative and taught in a manner that was easy to understand.
She tailored the session to the gaps in our knowledge/ skills.

September 18, 2024
Unprompted review
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Rated 5 out of 5 stars

great training

really good course informative online training and then very enjoyable practical assessment and training with Lois Smith on site at Burradon.

September 18, 2024
Unprompted review
Rated 2 out of 5 stars

Online A2of2 - don't!!

I wish I had completed the course in person. The instructors are very knowledgeable, and the reviews are very good. But I can't recommend the online course. I'm giving it 2 stars because the reviews indicate they are great in-person trainers. The Learning Management System is awful to use and not designed from a learner's perspective. From a person who has designed online training systems.

September 17, 2024
Unprompted review
heliguy™  logo

Reply from heliguy™

Hello River,

I’m following up on this review after numerous attempts to reach out to you over an extended period. We’ve been eager to connect and provide tailored support, but unfortunately, we haven't received a response.

Since it’s been over 4 years since you enrolled in this online course, it’s evident there might be some challenges along the way. Additionally, we’ve noticed some difficulties on your end with registration.

If you’d like to get in touch, we’re here and more than willing to offer one-on-one support to help you succeed and complete the course.

Many thanks,

Heliguy

Rated 3 out of 5 stars

Appalling after sales and communication

I purchased a DJI Neo fly more kit off Heliguy on the 6th September, I paid extra for next day before 12.00 delivery.
As I did not receive the package I contacted them via email with no response, the next day my parcel still did not arrive so I emailed them again still with no response ?
I am now on the 8th with no parcel no information from DPD and no correspondence from Heliguy, I will not be buying from them again, terrible service.
Update 9th: just had a message from DPD stating that my delivery will be made today ? Three days later.
UPDATE: 9th September, Today a gentleman called Mike contacted me from Heliguy and discussed my issue, the communication issue was because my emails was going to DPD not Heliguy which resolved that issue, the delivery problem was not really resolved as there was no reason by Heliguy or DPD for a four day delivery instead of next day before 12.00, Heliguy refunded my postage and apologized.

September 6, 2024
Unprompted review
heliguy™  logo

Reply from heliguy™

Dear Malcolm,

Thank you for your order of the DJI Neo, which was placed on Thursday at 15:31. Unfortunately, as the order was made after DPD had collected there daily pickup, the express next-day delivery service was transferred to Monday. No Saturday delivery option was selected, which is why the package was not delivered earlier.

It seems that your attempts to reach us were directed towards DPD via the dispatch notifications, but we did not receive any emails or phone calls from you. Had we been contacted directly, we would have resolved the issue much sooner.

Your first contact with us came through Trustpilot. Since then, we have refunded the cost of the express shipping and explained the email issue. We've also been assisting with the battery problem (DOA on arrival) and are awaiting replacement stock.

In light of this, we’ve updated our customer service policy to try and anticipate what people's intention may be when they select expedited service delivery requests.


Best regards,

Heliguy Team

Rated 4 out of 5 stars

Active Learning!

Training is made flexible and learning is structured to be active. Learning aids are professionally organised and delivered succintly.

August 26, 2024
Unprompted review
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Rated 4 out of 5 stars

If you need a UAV/Drone licence then Heliguy are for you

If you need a UAV/Drone licence then Heliguy are certainly the company that can get that done for you. The Learning Management System which hosts the online training courses is well set up and the training videos are clear and easy to follow with 'tests' at the end of modules to solidify your learning. The Heliguy staff are helpful and knowledgeable. I would use them again. The onsite practical training was also very good but slightly less well organised.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Completed my A2 CoC and GVC with…

Completed my A2 CoC and GVC with Heliguy last week. Having only flown a drone once in my life and having very little experience, this was a really positive experience. I can't recommend Heliguy and the specific instructors (Brandon, Ody and Lois) more. The course is very detailed and there is a lot of information to get through but the instructors helped break this down and make it manageable. Would definitely recommend.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

I have recently completed my A2CofC/…

I have recently completed my A2CofC/ GVC qualifications with Heliguy and it was a great experience. I had O.D, Brandon and Lois as my instructors (I was part of a group of 8 from my company) and I was coming from a background of having no experience at all with Drones whatsoever. The course was very detailed and professional and i couldn't fault the instructors at all. I would certainly recommend these guys going forward.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Drone pilot from scratch

The whole process was simple to follow with their online training tools. The lessons are very detailed and provide everything you can need to become a qualified drone pilot. The exams were run very professionally.

August 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Would recommend training with Heliguy

Completing my A2CofC/ GVC qualifications with Heliguy has been a great experience.

With email/ phone support with thorough and friendly staff throughout the whole process, to extensive course and training material walking you through each stage. I have gone from being an amateur pilot with little experience to a competent pilot with all the knowledge needed to move forward.

Would definitely recommend using Heliguy for all your UAV training.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from start to end

The Staff have been helpful and friendly all the way through, The online training setup is fantastic and easy to work your way through.
When it came to the practical I had Chris and he was friendly and great at explaining what was required. Nothing was too much to ask and was more than happy to go over things again till I was confident.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great course

Great course, instructors were very knowledgable and delivered the course at a great pace.
They gave time to candidates who needed a bit more practice and we all came out with a pass.

June 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent Service Heliguy

Repaired my Mini 3 Pro on behalf of Coverdrone. I can honestly say rarely do I deal with a company personally or at work who are as efficient and friendly and just do what they say they are going to do. I'll make sure I buy my next Drone from them. Excellent work Heliguy

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Heliguy GVC Training

The instructors and staff were excellent and assisted at every level. The training was excellent and easy to follow. The training staff were always available if required and the flight training given was second to none.

I would recommend them to anyone seeking to gain any drone qualification.

May 21, 2024
Unprompted review

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