Helisports International B.V. Reviews 625

I am a buyer from the UK who was looking to acquire an ab crunch cable for my BodyCraft GXP Multigym. Upon first emailing Helisports, the communication from Arne was instant and spot on. Payment link sent, payment made and delivery was within around 3 days which is amazing given that it was an international order - fully tracked and Royal Mail providing updates as to the delivery date. I do not write reviews often but in this case it is fully merited and a big thanks to Arne who is very efficient and highly knowledgeable - a reputable company without a doubt - surprised by the previous negative reviews, maybe they should have dealt with Arne. For me personally, I can recommend this company without hesitation.

Excellent customer service. Helisports sent me 4 packages via DHL France who proceeded to lose/steal 3 of them. Helisports sent replacements straight away with no questions asked. Excellent customer service with prompt, personalised replies to my emails.
Will definitely use Helisports again.

Ik had een squat rack besteld, en kort daarna een set hexa dumbbells (2x14kg). Heeft ff geduurd voor dat er geleverd was (was niet op voorraad) maar ik heb uiteindelijk alles netjes binnen gekregen en ben zeer zeker tevreden!

This is a fantastic company. Website is great, their communication is great, products are great. Have been a repeat customer since April 2020 and they are my first port of call for all fitness equipment. Have had multiple communications with Arne and he is fantastic.

Could not get part for my Infinity R100 rower here in UK. Contacted Helisports as a last resort solution. To my surprise the company contacted me within hours and promised to ship the part over to me once it becomes available again. Well done Helisports. My wish is that companies in UK look after their customer base in similar manner.

overall good service but expedition should be free

Fast delivery, excellent quality and pricing.

Machine is fine, cheap but had damaged footplates. We called the technical team and they said they would repair the footplates before delivery to our flat, they said they would do it but when machine came, they were not repaired. Also the chest strap which is part of the price, was not delivered. The delivery guy rang immediately the sales team and they said it would be sorted out. Three weeks later...no news, no chest strap, no footplates. Every time we hear a different story. Rubbish service!

100% satisfied.
Customer service at the highest levels, professional and sincere.
Shipping and packaging: excellent
Superior product and very competitive price.
Inspire seems to have a quality / price ratio in the case of helisports really incredibile!!!

Thank you

The website has a great selection of products, with the best prices I have seen!

However, placing an order is not as easy. The website shipping selection is closed to the Netherlands only, despite the site having "International" on it.
If you live elsewhere, you need to get in touch with them via email so they can then manually add the shipping costs and address. This does result in a longer processing time. It also seems not every employee knows how to do this, so far only ONE person has been able to help me out.

When it comes to repairs/problems they will send you replacements as a purchase instead of checking off the "warranty" box on the shipment. Resulting in customs stopping the shipment and me having to pay VAT.

I would give them full score if it wasn't for these issues.