Helisports International B.V. Reviews 625

TrustScore 3 out of 5

3.2

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Company details

  1. Fitness Equipment Store

Information provided by various external sources

Helisports International - Fitnessapparatuur van de hoogste kwaliteit. Wij leveren crosstrainers, loopbanden, roeitrainers en hometrainers voor de laagste prijs. Alles uit voorraad leverbaar en te zien in onze riante showroom.


Contact info

3.2

Average

TrustScore 3 out of 5

625 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

EXCELLENT SERVICE FROM START TO FINISH

I am a buyer from the UK who was looking to acquire an ab crunch cable for my BodyCraft GXP Multigym. Upon first emailing Helisports, the communication from Arne was instant and spot on. Payment link sent, payment made and delivery was within around 3 days which is amazing given that it was an international order - fully tracked and Royal Mail providing updates as to the delivery date. I do not write reviews often but in this case it is fully merited and a big thanks to Arne who is very efficient and highly knowledgeable - a reputable company without a doubt - surprised by the previous negative reviews, maybe they should have dealt with Arne. For me personally, I can recommend this company without hesitation.

October 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Helisports sent me 4 packages via DHL France who proceeded to lose/steal 3 of them. Helisports sent replacements straight away with no questions asked. Excellent customer service with prompt, personalised replies to my emails.
Will definitely use Helisports again.

September 15, 2021
Unprompted review
Rated 5 out of 5 stars

Squat rack & set Hexa dumbbells

Ik had een squat rack besteld, en kort daarna een set hexa dumbbells (2x14kg). Heeft ff geduurd voor dat er geleverd was (was niet op voorraad) maar ik heb uiteindelijk alles netjes binnen gekregen en ben zeer zeker tevreden!

April 8, 2021
Unprompted review
Rated 5 out of 5 stars

This is a fantastic company

This is a fantastic company. Website is great, their communication is great, products are great. Have been a repeat customer since April 2020 and they are my first port of call for all fitness equipment. Have had multiple communications with Arne and he is fantastic.

November 6, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer care.

Could not get part for my Infinity R100 rower here in UK. Contacted Helisports as a last resort solution. To my surprise the company contacted me within hours and promised to ship the part over to me once it becomes available again. Well done Helisports. My wish is that companies in UK look after their customer base in similar manner.

March 12, 2018
Unprompted review
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Rated 5 out of 5 stars

Excellent service!

Fast delivery, excellent quality and pricing.

September 4, 2016
Unprompted review
Helisports International B.V. logo

Reply from Helisports International B.V.

Dear Dimitrios,

Many thanks for the wonderfull review.
For fast delivery, excellent quality and pricing call Helisports ;)

Regards,

Helisports

Rated 5 out of 5 stars

Top service...top product!

November 16, 2015
Unprompted review
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Reply from Helisports International B.V.

Beste Pieter,

Super te lezen dat u zo tevreden bent!
Veel plezier van de producten.

Sportieve groet,

Helisports

Rated 2 out of 5 stars

keep lying, making up excuses, dont deliver!

Machine is fine, cheap but had damaged footplates. We called the technical team and they said they would repair the footplates before delivery to our flat, they said they would do it but when machine came, they were not repaired. Also the chest strap which is part of the price, was not delivered. The delivery guy rang immediately the sales team and they said it would be sorted out. Three weeks later...no news, no chest strap, no footplates. Every time we hear a different story. Rubbish service!

March 1, 2015
Unprompted review
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Reply from Helisports International B.V.

Dear Natalie Oetama,

I'm sorry to hear you had such a nasty experience with our service department, I tried to find out what went wrong but I cannot find anyone by the name of 'Oetama' in our systems, would you mind sharing your customer-id or postal-code + house-number with me so I can look in to it? I'm eager to find out who dropped the ball and get it sorted out for you.

Also, if you could forward any e-mail communication you have had with is to webmaster@helisports.nl, that would help a lot.

With regards,

Tomas H.
Webmaster

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Rated 3 out of 5 stars

Great shop with professional employees dedicated in helping you to get what you are looking for!

The website has a great selection of products, with the best prices I have seen!

However, placing an order is not as easy. The website shipping selection is closed to the Netherlands only, despite the site having "International" on it.
If you live elsewhere, you need to get in touch with them via email so they can then manually add the shipping costs and address. This does result in a longer processing time. It also seems not every employee knows how to do this, so far only ONE person has been able to help me out.

When it comes to repairs/problems they will send you replacements as a purchase instead of checking off the "warranty" box on the shipment. Resulting in customs stopping the shipment and me having to pay VAT.

I would give them full score if it wasn't for these issues.

June 30, 2014
Unprompted review
Helisports International B.V. logo

Reply from Helisports International B.V.

Hi Dal,

Thanks for your feedback. We are working on a new website which solves all the international issues we have at the moment, you can expect to see that online soon.

Regarding the VAT, I will issue an internal memo about this to make sure everyone knows, but could you send me an email containing the invoice numbers where you encountered this problem? I'd like to see where that went wrong. My e-mail address is webmaster@helisports.nl

Again, thanks for your feedback, we'll use it to make our service better!

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