The website was easy to navigate. It provided a lot of options and choices for different styles of jewelry and other accessories. I like it when I can read a review regarding the item I want to purcha... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
A while ago, I had a glitch (did not enter the FREE code); Helloice refunded the difference without any hassles. More recently, I asked about an exchange and a return; again no problems. So, excelle... See more
Company replied
Helloice is straight up about the time it take to produce pieces.. Also all pieces have checked out to be 925 silver & Moissanite stones.. So far so good.. I just wish that it was something in stock t... See more
Company replied
I absolutely love the two rings I ordered—they’re truly beautiful and exactly what I was hoping for! The ordering process was smooth and easy, and everything went great. My only wish is that a size 14... See more
Company replied
Company details
Written by the company
Helloice.com, Real hip hop jewelry supplier, offers original & designer rapper jewelry with ideal price, including chains, pendants, urban jewelry, customized and more.
Contact info
S Normandie Ave 756, 90005, Los Angeles, United States
- support@helloice.com
- www.helloice.com
4.7
Excellent
13K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice jewelry I recommend!
April 8, 2026
Unprompted review
Reply from Helloice
Thank you so much for your kind words! We’re thrilled you love our jewelry and really appreciate your recommendation.
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Love the selection!
Hello Ice has a great selection and amazing deals. I shopped before for Christmas, and had a good experience then. My boyfriend bought me a beautiful ring
April 8, 2026
Unprompted review
Reply from Helloice
Thank you so much for your lovely review! We’re thrilled you love our selection and deals, and it’s wonderful to hear you’ve had great experiences with us—both for Christmas and now. So happy your boyfriend found you such a beautiful ring! 💍
Love these products. Hate these delays
Eventual product topnotch. Upgrading process is a pain. Hate shipping delays!
April 8, 2026
Unprompted review
Reply from Helloice
We’re so glad the final product is topnotch and meets your expectations! We sincerely apologize for the frustrating upgrade process and shipping delays—this is not the experience we want you to have. We’re working hard to improve both processes for a smoother experience. Thank you for your honest feedback!
I will take survey when I receive my…
I will take survey when I receive my order.but so far everything going good . It's good to keep people on track with there order.plus a delivery date so could look out for order.
April 7, 2026
Unprompted review
Reply from Helloice
Thank you for your feedback! We’re glad to hear everything is going well so far.
We’ll make sure to keep you updated on your order status and provide a clear delivery date so you know when to expect it.
We really appreciate you taking the time to leave a survey once you receive your order—have a great day!
Bought good products from this site…
Bought good products from this site before.
April 7, 2026
Unprompted review
Reply from Helloice
Thank you for your continued support! We're so glad you've had great experiences with us before and hope you'll love your new items too.
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Reply from Helloice
Thank you so much! We’re thrilled you love our jewelry—your support means everything to us.
My experience while ordering has been
My experience while ordering has been. Very easy. I found exactly what I was looking for. Very easily. I’m looking forward to seeing everything. ❤️
April 7, 2026
Unprompted review
Reply from Helloice
Thank you so much for your kind words! We’re so happy your ordering experience was easy and that you found exactly what you were looking for. We can’t wait for you to receive everything—hope you love it! ❤️
Website would supply color of band that…
Website would supply color of band that wasn't what I had chosen
April 7, 2026
Unprompted review
Reply from Helloice
We’re so sorry the band color you received is not what you ordered. This is clearly our mistake, and we’ll fix it right away. Please send us a photo, and we’ll arrange a replacement or refund for you immediately.please contact us at support@helloice.com or by our Facebook/Instagram official account so that we can help solve the problem for you.Please let us know your order number so we can better assist you.
So good good good
April 7, 2026
Unprompted review
Reply from Helloice
Thank you so much! So glad you love it ❤️
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If I could give zero stars
If I could give zero stars, I would. My mom works her ass off every single day for her money, and this company treated it like a joke. We waited over TWO MONTHS for silver and moissanite rings that they claimed were being "hand-made." That is a lie—they have millions of these sitting in a warehouse and they just make you wait with scripted excuses.I am a child of God and I try to be a good person, but I had to go to war with this company just to get what we paid for. It wasn't until I stood my ground and threatened a legal battle and a bank chargeback that they finally got scared and shipped the order. They don't care about you, they don't care about kids spending their Christmas money, and they don't care about mothers working hard to buy a gift.They are a wall. They will ignore you and give you the runaround until you hit them where it hurts. If you want to protect your family and your money, STAY AWAY. Don't let them steal from you like they tried to do to us.
March 11, 2026
Unprompted review
Reply from Helloice
Hi, we understand your frustration and really appreciate your patience. Due to the peak season of high volume of orders coming in these days, the processing time delayed some days. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we should do better. Hope for your understanding. Could you please tell us your order number? This will help us better assist you.
Reply from Helloice
Thank you so much! We’re thrilled you love our website, products, and easy ordering experience. Your support means a lot to us!
Reply from Helloice
Thank you so much! We’re glad our quality makes your choice easy and straightforward. We really appreciate your feedback!
Enjoyed my shopping experience
April 7, 2026
Unprompted review
Reply from Helloice
Thank you so much! We’re really glad you enjoyed your shopping experience with us.
We hope you love your items — looking forward to your next visit! 😊
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The Ordering procedure was smooth but…
The Ordering procedure was smooth but hoping for good quality jewellery as promised.
April 7, 2026
Unprompted review
Reply from Helloice
Thank you so much for your feedback!
We’re glad the ordering process was smooth for you.
We guarantee the jewelry quality will live up to our promise — you won’t be disappointed!
Hope you love your items when they arrive 😊
Good Quality
I bought earrings and was happy with my purchase, but it did take nearly 4 weeks to receive them. Even though it took forever to arrive, I was satisfied which made the wait worthwhile.
March 4, 2026
Unprompted review
Reply from Helloice
Thank you so much for your honest review!
We’re thrilled you love the good quality of your earrings and that they were worth the wait.
We sincerely apologize for the nearly 4‑week delivery time—this is longer than we aim for, and we’re working hard to speed up shipping.
Your satisfaction means everything to us. Thank you for your patience and support!
It was quick and easy no need to rush…
It was quick and easy no need to rush with great items to purchase and a good price
April 7, 2026
Unprompted review
Reply from Helloice
We’re so happy to hear your shopping experience was quick and easy, and that you love our items at a great price.
The site is well conceived and easy to…
The site is well conceived and easy to look through. Size guide is on point and easy to understand.
April 6, 2026
Unprompted review
Reply from Helloice
Thank you so much for your kind feedback! We’re glad to hear the site is well-organized and the size guide works for you. We really appreciate your support!
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Reply from Helloice
Thank you so much for your kind words!
We really appreciate your feedback and are thrilled you had an excellent service experience.
Looking forward to serving you again soon!
So many different options to choose…
So many different options to choose from! Each ring as beautiful as the next! I'm eagerly anticipating the arrival of my new ring!
April 6, 2026
Unprompted review
Reply from Helloice
Thank you so much for your lovely review!
We’re thrilled you love our wide selection of rings—each one is designed with care, and we’re so happy you found your perfect match.
We can’t wait for you to receive your new ring and hope it brings you joy every time you wear it!
Thanks again for choosing us 💛
Nice selection!
Nice selection!! Awesome deal. I hope the product is as good as the deal was.
April 6, 2026
Unprompted review
Reply from Helloice
Thank you so much for your kind words!
We’re thrilled you love our nice selection and awesome deal.
We guarantee the product quality will match the great value — you won’t be disappointed!
Hope you love your item when it arrives 😊
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