The website was easy to navigate. It provided a lot of options and choices for different styles of jewelry and other accessories. I like it when I can read a review regarding the item I want to purcha... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
A while ago, I had a glitch (did not enter the FREE code); Helloice refunded the difference without any hassles. More recently, I asked about an exchange and a return; again no problems. So, excelle... See more
Company replied
Helloice is straight up about the time it take to produce pieces.. Also all pieces have checked out to be 925 silver & Moissanite stones.. So far so good.. I just wish that it was something in stock t... See more
Company replied
I absolutely love the two rings I ordered—they’re truly beautiful and exactly what I was hoping for! The ordering process was smooth and easy, and everything went great. My only wish is that a size 14... See more
Company replied
Company details
Written by the company
Helloice.com, Real hip hop jewelry supplier, offers original & designer rapper jewelry with ideal price, including chains, pendants, urban jewelry, customized and more.
Contact info
S Normandie Ave 756, 90005, Los Angeles, United States
- support@helloice.com
- www.helloice.com
4.7
Excellent
13K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price
Found what i was looking for and with the clearance price plus the buy 1 get 1 free made it that much better I hope the quality is good
April 6, 2026
Unprompted review
Reply from Helloice
Thank you so much for your review!
We’re so happy you found exactly what you wanted and enjoyed our clearance + BOGO deal.
We guarantee the quality will meet your expectations—you won’t be disappointed!
Hope you love your items 😊
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Easy experience with extra security
Easy experience with extra security
April 6, 2026
Unprompted review
Reply from Helloice
Thank you so much for your feedback!
We’re glad you had an easy and secure shopping experience—your safety and convenience are our top priorities.
We appreciate you and hope you love your purchase! 😊
I love all my pieces I've bought from…
I love all my pieces I've bought from this company. I'm never disappointed. Great quality and Great experience.
April 6, 2026
Unprompted review
Reply from Helloice
Thank you so much for your wonderful review!
We’re absolutely thrilled to hear you love all your pieces and that we’ve never disappointed you.
It means the world to us that you enjoy our great quality and shopping experience.
We truly appreciate your loyalty and can’t wait for your next order! 💛
Great and sigma
April 6, 2026
Unprompted review
Reply from Helloice
Thank you so much for your kind review!
We’re thrilled you had a great experience with us.
Your support means a lot — hope you love your items! 😊
Great selection of items for every buyer!!!
The website was easy to navigate. It provided a lot of options and choices for different styles of jewelry and other accessories. I like it when I can read a review regarding the item I want to purchase. And this seller has reviews. Waiting excitedly to see what my items look like; they're a birthday gift to a young man with special needs. 🥰
April 4, 2026
Unprompted review
Reply from Helloice
Thank you so much for your thoughtful review!
We’re so glad our website was easy to navigate and that you loved the wide variety of styles we offer. It means a lot that you appreciate our customer reviews—they help everyone shop with confidence.
We’re really touched this is a birthday gift for a young man with special needs 🥰. We hope he absolutely loves his present and that it brings a big smile to his face.
Thank you again for choosing us—we can’t wait for you to receive your order!
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Remember to keep order number in case you need to return or exchange
I absolutely love the products however I have experienced problem receiving exchange or return items. There is still several items that were supposed to be exchanged that I have yet to receive and it's been several months now
April 6, 2026
Unprompted review
Reply from Helloice
Thank you so much for your honest feedback and for loving our products.
We sincerely apologize for the extremely long delay with your exchange items—this is absolutely not the experience we want you to have.
Please share your order number with us, and we will urgently investigate your case, follow up directly with our warehouse, and ensure your exchanged items are shipped to you as soon as possible.
We truly appreciate your patience and will resolve this for you promptly.
Reply from Helloice
Thank you so much for your kind words!
We’re thrilled you love the beautiful jewelry and really appreciate your compliments.
It means a lot to us — hope you enjoy wearing them! 💛
Don’t bother with them
I bought my partner a gold plated ring that was advertised as tarnish free and a lifetime warranty. Within 30 days of getting it it stated to tarnished and lose is plating. I contacted them regarding my concerns as it was a gift for someone and it hasn’t lasted. My partner doesn’t shower with his jewellery wash his hands with them or anything so there was no big reason for it to fail. Rather than honour their lifetime warranty they offered me a half price coupon for a new one. I declined and referred them back to their own marketing to which they came back with another offer that doesn’t align with their offer of replacement. After a lot of back and forth they finally offered me a replacement ring BUT I have to pay for shipping… for something of theirs that didn’t meet the expectations advertised. Their shipping was $20USD which is appalling for an Australian, who pays $430 for postage? Why should I have too? I spent a lot of money on this ring, it does not match their promises of tarnish free nor do they hold to their own lifetime warranty marketed on their website.
March 11, 2026
Unprompted review
Reply from Helloice
Hi Kerinne Blain, sorry for the inconvenience caused and also we feel so sorry that our items does not meet your expectation. If you don't satisfied with your items, first, we will suggest that we can offer part of refund if you could keep items as the high returning cost. This is just a suggestion. We will definitely respect your ideas about this. If you still can't accept it, we will give you the returning address. If you have any problems later, please contact us at support@helloice.com or by our Facebook/Instagram official account so that we can help check this problem for you. We are looking forward to hearing from you soon. Thanks and sorry again.
I love the product and the price
I love the product and the price. I just wish it didn't take 3-4 weeks to receive it
April 5, 2026
Unprompted review
Reply from Helloice
Thanks for your feedback! We’re glad you like the product and price. So sorry about the 3–4 week wait—we’re improving logistics to shorten delivery time. Appreciate your patience!
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This place really has quality jewelry
This place really has quality jewelry. I've brought chains bracelets, rings and watches. For some reason I keep coming back🤔
April 5, 2026
Unprompted review
Reply from Helloice
Thank you so much for your lovely feedback! We’re so happy you love our quality jewelry and keep coming back. That means the world to us ❤️
Customer service are great
Customer service are great. Harper made sure to address my problem and help me out with my orders.
March 10, 2026
Unprompted review
Reply from Helloice
Thank you so much for your kind words! We’re thrilled to hear Harper provided great service and helped resolve your issue. Your satisfaction means everything to us!
Great products which I’ve bought before…
Great products which I’ve bought before and great service overall
April 5, 2026
Unprompted review
Reply from Helloice
Thank you so much for your kind feedback! We’re thrilled you love our products and great service. Your repeat support means the world to us ❤️
Reply from Helloice
So happy to hear it’s easy for you! Thank you for your support—hope you love your fire jewelry!
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It was ok not to hard
April 5, 2026
Unprompted review
Reply from Helloice
Thanks for your review! Happy to hear it went smoothly for you.
Reply from Helloice
So glad to hear that! Easy shopping and great quality are what we aim for. Thanks for being a wonderful customer!
As far as browsing and selection I…
As far as browsing and selection I found good choices and a great discount deal for grills. Will leave a review on the product shipping and quality when it arrives.
April 5, 2026
Unprompted review
Reply from Helloice
We appreciate your comment! Great to know you enjoyed browsing and got a fantastic discount. Thank you—we’ll be waiting for your full review soon
Everything looked easy to find and I…
Everything looked easy to find and I like what I see.
April 5, 2026
Unprompted review
Reply from Helloice
Thank you so much! We’re glad everything was easy to find and you like what you see. 😊
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Reply from Helloice
So glad to hear that! We strive to offer great choices at better prices. Thanks for your feedback!
Awesome stuff
April 5, 2026
Unprompted review
Reply from Helloice
Thanks a lot! We aim to keep bringing you awesome pieces.
Easy to use and different options…
Easy to use and different options rather than just gold or silver . They offer my favorite ROSE GOLD
April 5, 2026
Unprompted review
Reply from Helloice
Thank you so much! We’re glad our site is easy to use and you love our rose gold option—one of our favorites too! 😊
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