I see Dr. Tim on Klarity and he is the most amazing Dr. I have seen in 38 years. He is kind, compassionate, empathetic and knowledgeable. Of only there were more Dr's like him out there, our healthcar... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The provider I met with was great! Klaritys care policies, not so great. An individual in their 50’s with years of consistent controlled medication treatment for ADHD should not be asked to take p... See more
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Unlike many psychiatric visits, Rami was willing to talk for a while, he didn't behave strangely, and he really listened to me. He was much more careful about the decision to prescribe medication than... See more
Company replied
With Dr. James Valinoti Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his o... See more
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Company details
Written by the company
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Contact info
370 Convention Way, 94063, Redwood City, United States
- (866)391-3314
- support@helloklarity.com
- www.helloklarity.com
4.0
Great
550 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Do not trust them!!! The stole my money and broke my trust!!!
This review is specifically for Doctor Gina Metellus! However she was not the only one. DO NOT TRUST THEM!! They are basically just prescription Sellers and she even messed up the medication and I couldn't get it and she wouldn't fix it! They even try to take money off my card on several different occasions without my knowledge so be careful! So the story is I needed to find a new doctor and fast because I am on medicine for my PTSD and I can have seizures without it. So I found her it says she has five stars so I gave it a shot and she knew exactly what I needed and agreed to be my doctor and help me with my prescriptions. After an hour of talking she was very nice she seemed very comforting she suggests something I should try because I still had about a week before I needed my PTSD medicine and begins to tell me that she needs to see me a week later and she will refill the medication that I really need. So I'm out of my medicine I do not feel good and she promised me she would fill it the day of even though I was like why wouldn't you just give me the prescription the same day you gave me the other stuff? So I was like you know what I'm going to give her a chance and sure enough the day of now I'm out of my medicine I trusted her I have no other doctor now she would not write my prescription knowing I can have seizures and seriously I could die from not having my medicine she would not write my prescription until I gave her extra money and then she still wrote the wrong prescription and didn't answer me! When I was talking to her you can see that she's like sitting down she's moving around she's not behind a desk it's very unprofessional but other than that I just checked my bank account cuz I just wanted to make sure and sure enough they've been trying to pull money off my account for over a week different transactions so be careful they will try to take money off your cards without your knowledge!!! I only gave her two stars because she was so comforting and nice in the beginning and listen to me otherwise I would have gave it one star!
April 1, 2026
Unprompted review
Reply from Klarity Health
We're truly sorry to hear about your experience, and please know that your safety and well-being are our absolute highest priority. The concerns you've raised — especially around medication access during such a critical time and unexpected charges — are deeply serious and do not reflect the standards Klarity holds itself to. While providers on our platform make independent clinical decisions, we take feedback like yours very seriously and want to help make this right. Please reach out to us immediately through your patient portal or email patientsupport@helloklarity.com — our patient support team is ready to assist you right away. You deserve to feel safe, supported, and cared for.
This has been the best online service
This has been the best online service that I have found for mental health. Dr. Patton has been extremely helpful, she’s got a great upbeat personality and is very responsive. If there’s ever an issue, she gets back to me very quickly.
April 1, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, George! We're delighted to hear that Dr. Patton has been so helpful, upbeat, and responsive throughout your care. At Klarity, we're passionate about connecting patients with providers who truly listen and show up — and it sounds like that's exactly what you've found. If you ever need anything, don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued well-being!
I had a very good experience with Dr Fletcher
I had a very good experience with Dr. Fletcher. She did a great job asking questions, really listening, and explaining everything in a way that was easy to understand. I felt comfortable throughout the visit and appreciated how thorough and professional she was. Based on my experience so far, I believe this will be a great long-term doctor-patient relationship.
March 23, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Jay! We're delighted to hear that Dr. Fletcher made such a wonderful impression — her attentiveness, thoughtful questions, and clear explanations are exactly the kind of care we hope every patient experiences at Klarity. We're passionate about connecting patients with providers who truly listen and care, and we're honored this looks like the beginning of a great long-term relationship! If you ever need anything along the way, don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued health and well-being!
Total waste of money and a terrible…
Total waste of money and a terrible patient experience. My provider charged $400 for a medication that costs $30 at any local pharmacy. To make matters worse, she was condescending about my budget while bragging about her own lifestyle. Avoid this place if you want transparent pricing and a doctor who actually respects patients. I tried to leave this in their site and nothing I said about Barbara Abigide was allowed. It was said to be inappropriate. So here we are. Posting on here to tell you not to use her
March 28, 2026
Unprompted review
Reply from Klarity Health
Melissa, we're truly sorry to hear about your experience. What you've described — feeling that medication costs were not transparent and that your concerns weren't met with the respect you deserve — is not the standard of care we expect at Klarity. While providers on our platform make independent clinical decisions, professionalism and transparent communication are non-negotiable for us, and your feedback is something we take seriously.
We'd like the opportunity to look into this and make it right. Please reach out to us directly at patientsupport@helloklarity.com or through your patient portal — our support team will prioritize your case and follow up with you privately. You deserve better, and we appreciate you sharing this with us.
I absolutely love Brittanie and am so…
I absolutely love Brittanie and am so very happy to have her as my Dr. she is so sweet and caring! She knows exactly what to do with me and I’m so excited for this new journey she has me on! She stated, “We are in this together!”
March 24, 2026
Unprompted review
Reply from Klarity Health
Thank you so much, Jennie! Hearing that Brittanie's warmth and care have meant so much to you genuinely made our day. That sense of partnership — 'We are in this together!' — is exactly the kind of relationship we hope every Klarity patient experiences. We're so excited for you and this new chapter. If you ever need anything along the way, don't hesitate to reach out through your patient portal or at patientsupport@helloklarity.com. Cheering you on!
Being kind and considerate and…
Being kind and considerate and knowledgeable
March 23, 2026
Unprompted review
Reply from Klarity Health
Thank you so much, Daniel! We're really glad your experience with our provider team has been a positive one — kind, considerate, and knowledgeable is exactly the standard we hold ourselves to at Klarity. We appreciate you taking the time to share this. If you ever need anything, don't hesitate to reach out through your patient portal or at patientsupport@helloklarity.com. 😊
Dismissive doctor
Dismissive doctor. Pushed ssri when I clearly stated I am not depressed. Gave me a 20 pill prescription. Waste of $150 . Do not use this company.
March 21, 2026
Unprompted review
Reply from Klarity Health
We're really sorry to hear this, Ayse. Feeling dismissed by your provider — especially when you've been clear about what you're experiencing — is genuinely upsetting, and this is not the standard of care Klarity is committed to. While providers on our platform make their own independent clinical decisions, your experience matters to us and we want to help. Please reach out through your patient portal or email us at patientsupport@helloklarity.com so we can look into this with you. You deserve to feel heard and respected in your care.
Extremely helpful
Extremely helpful, personable, and overall caring. I’ve never felt more comfortable talking to someone I didn’t know about what I’ve been dealing with.
March 20, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this, R! We're delighted to hear that your experience has felt so comfortable and supportive — that's exactly the kind of connection we work to make possible at Klarity. We're glad you found the right fit and hope your care journey continues to go well. If you ever need anything, don't hesitate to reach out through your patient portal or at patientsupport@helloklarity.com. We're rooting for you!
My provider didn't show up for the Zoom…
My provider didn't show up for the Zoom appointment, then further insulted me, talked over me, laughed and said "you can ask Klarity for a refund!" And hung up on me. Klarity has been less than helpful, and continuing to support their provider and not the customer who got robbed. I was skeptical of using a site like this and it's obvious I should have listened toy gut. My appointment was booked through Klarity, my payment was made through Klarity, alter they're trying to wash their hands and say they have no control or involvement. BULL.
March 18, 2026
Unprompted review
Reply from Klarity Health
We're deeply sorry for what you went through, Ali — this is not the experience you deserved, and we want to acknowledge that directly. A provider not showing up to a scheduled appointment is unacceptable, and the behavior you described afterward made a difficult situation even worse. We hear your frustration, and we understand why you feel let down by Klarity's response as well. While providers on our platform operate independently, we take full responsibility for how patients are supported through our platform — and we have clearly fallen short here. Please reach out to us through your patient portal or email patientsupport@helloklarity.com so our team can work with you on a resolution, including your refund. You deserved far better, and we're committed to making this right.
Provider no-showed appointment
Set the appointment, put in payment and completed the intake form. Provider never showed, and Klarity's help chat was useless. I will not be using them any further, unacceptable.
March 17, 2026
Unprompted review
Reply from Klarity Health
We're genuinely sorry to hear this, Drew. A provider no-showing for a scheduled appointment — especially after you completed all the necessary preparation — is unacceptable, and we also hear your frustration that our support chat wasn't more helpful in the moment. Both of these experiences fall below the standard we hold ourselves to, and we want to make this right. Please reach out through your patient portal or email us at patientsupport@helloklarity.com so our team can look into what happened and work toward a resolution for you.
Very helpful and informative thank you
March 11, 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing this, Kjs! We're so glad your experience was helpful and informative — that's exactly the kind of care we strive to make possible at Klarity. We're passionate about connecting patients with providers who truly listen and take the time to educate. If you ever need anything, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're always here for you!
Tara is compassionate and knowledgeable.
March 14, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Robert! We're truly honored to hear that Tara has been such a compassionate and knowledgeable presence on your care journey. At Klarity, connecting patients with providers who genuinely listen and care is exactly what we strive for. If you ever need anything, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com — we're always here for you!
NOT INTERESTED IN HELPING ME.
NOT INTERESTED IN HELPING ME.
The provider was more interested in finding reasons not to help me, than to help me. I have terrible lifelong insomnia, I am traveling on business for the next month, and I know what medicine has worked for me for a long time. The provider would not prescribe me the prescription I needed. THIS WAS A TOTAL WASTE OF TIME AND MONEY. DO NOT USE KLARITY! YOU WILL BE DISAPPOINTED!
March 13, 2026
Unprompted review
Reply from Klarity Health
We're deeply sorry to hear about your experience, Thomas. Feeling dismissed when seeking care for a long-standing health concern is genuinely distressing, and your frustration is completely understandable. While providers on our platform make independent clinical decisions, we take feedback like yours very seriously — this is not the standard of care Klarity strives to provide. If you're still in need of support, our patient support team is ready to help. Please reach out through your patient portal or email us directly at patientsupport@helloklarity.com so we can address your situation privately. You deserve to feel heard and to receive the care you need.
It was a great experience
It was a great experience, very productive. She listened to all my concerns and I was able to come up with a plan for me.
March 2, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Delia! We're delighted to hear that your visit was productive and that your provider took the time to truly listen to all of your concerns — and helped you build a plan that feels right for you. That kind of attentive, personalized care is exactly what we're passionate about at Klarity. If you ever need anything along the way, please reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued success!
Tara is the best
Tara is the best! She is kind, empathetic and takes the time to actually get to know you as a person/individual. She takes the time to actually research and provide information beyond the scope of the bold print. I would recommend her to everyone and feel like I’ve known her forever because that’s the energy she has. Love love love her!
March 9, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Jana! We're moved to hear that Tara has made such a lasting impression on you — her kindness, empathy, and genuine curiosity about each patient as an individual is exactly what great care looks like. At Klarity, we're passionate about connecting patients with providers who truly go beyond the basics to support your whole well-being. We're proud to have Tara on the platform! If you ever need anything at all, please don't hesitate to reach out through your patient portal or at patientsupport@helloklarity.com. We're rooting for your continued success!
My appointments with Dr.Timbs have been…
My appointments with Dr.Timbs have been very thorough, all questions and concerns addressed & efficient. He reviews all details and makes sure that I voice complete understanding of the information we discuss including all options that pertain to my specific needs and realistic goals & expectations for best outcome of what I can or want to achieve. Dr. Timbs is above and beyond exceptional in his knowledgeable in his scope of practice and I am 100% satisfied with his treatment he has been providing me. I completely recommend him to anyone seeking above exceptional care. Thank you Dr. Timbs!
March 11, 2026
Unprompted review
Reply from Klarity Health
Thank you for taking the time to share this, Tricia! We're delighted to hear that Dr. Timbs has been so thorough and attentive — making sure you fully understand your options and feel included in decisions about your own care is exactly the kind of experience every patient deserves. It's wonderful to know you feel so supported and that your goals and expectations are being met with such dedication. At Klarity, we're honored to connect patients with providers who bring both deep expertise and genuine compassion to every appointment. If you ever need anything, please reach out through your patient portal or email us at patientsupport@helloklarity.com — we're always here for you!
5 star rating DR GUFORD…
The 5 star rating is for Dr Benjamin Gudorf --He is absolutely THE best Dr! I say that with several experiences for years. He is very knowledgeable, considerate, active listener, and treats based on a thorough interaction....engaged, caring, and deserves more than 5 stars! He is quick to respond as I have had a few crisis situations and he has always been there. I am lucky to have found him and continue treatment.
For Klarity-prior to Dr. G I did not have pleasant experiences. I will not dive into it. The platform is great for finding an amazing Dr. like Dr. Guford. I have, though, had several challenges with Klarity and billing errors they refuse to fix. I have moved on from that after I found Dr. G. It's worth it!
March 9, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this, Erika! We're truly moved to hear how much Dr. Gudorf has meant to your care — his attentiveness, expertise, and dedication during difficult moments are exactly what we hope every patient experiences on the Klarity platform. We also hear you on the billing challenges, and we're genuinely sorry those experiences fell short of what you deserve. We'd love the opportunity to make that right — please reach out through your patient portal or email us at patientsupport@helloklarity.com, and our team will look into it for you. We're grateful you've found your way to Dr. Gudorf, and we're rooting for your continued health and well-being.
Easy to talk to and non judgmental
Her demeanor, service, personality, understanding, helpful
February 16, 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing this, Bryan — we're truly moved to hear about your experience! A provider who listens without judgment and brings warmth and understanding to every interaction is exactly what Klarity strives to connect patients with. We're so glad that connection has made a difference for you. If you ever need anything along the way, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued success!
SCAM & FRAUD - LAURIE FOLEY
On 2/22/26, I set an appointment to talk to one of Klarity's providers, I chose LAURIE FOLEY because her profile came up on top and she seemed ok. The website states it charges a $10 deposit and the rest of the $39 will be charged after the appointment. That didn't happen, it charged me the full $49 from the date I set the appointment, which was 2/22/26, as you can see from the invoice.
I moved on had the 15min session with LAURIE on 2/23/26, but all LAURIE FOLEY would mention is that she "HATES" insurance and doesn't like going through them, she prefers out of pocket payers and the $49 feel will occur again when I meet with her monthly, and that's how she makes her money, she said. I had set a plan with her to try the semiglutitide, Wegovy to go through my insurance, since they will cover it. She wasn't happy, but said she'll submit the prescription to the Pharmacy I had on file and she'll take care of the prior auth needed when it comes through. I called the pharmacy the next day 2/24, since Laurie said she would submit the Rx immediately, but still to this day, 3/6/26, she has not submitted anything to the Rx to start the insurance process. I messaged her on chat 3x and this week asked her to follow up, I received an email that she responded, but instead it showed she had deleted all of our messages in the chat, so that there was no papertrail of me reaching out to her.
She is a scam, didn't have her camera on, charged me before the session was had, won't respond now and did not submit anything to my pharmacy. DO NOT USE THIS COMPANY, IT AND IT'S PROVIDERS ARE SCAMMERS & FRAUDULENT
February 23, 2026
Unprompted review
Reply from Klarity Health
Cindy, we're truly sorry to hear about your experience, and we want you to know that your concerns are being taken very seriously. The billing discrepancy you've described, along with the challenges you've faced accessing your prescribed medication, fall well short of the standard of care Klarity holds for every patient. While providers on our platform make independent clinical decisions, we take our responsibility to patient access and communication very seriously — and your safety is our highest priority. Please reach out to us right away through your patient portal or email patientsupport@helloklarity.com so our team can investigate and assist you directly. You deserve better, and we are committed to making this right.
Lacks customer service and refuses to refund your money
Klarity health is a great concept for people like me who don’t have insurance. However the customer service is AWFUL. I have been emailing so many times in the last few months regarding them charging me for 2 appointments that I was told I was reimbursed for but they only reimbursed one of the two. On top of that I showed them my invoice and my banking account deposits which clearly show I never received it and they either ignore me or say we put a ticket in for you. Two months ago and no response. It’s frustrating because my doctor is fantastic, always on time, flexible and my life has changed significantly for the better since seeing him. I do not trust the platform but I love my doctor. I just wish I could see him outside of this app because they refuse to refund me whay I am owed and I now do not recommend them at all. Find a company with good customer service.
January 5, 2026
Unprompted review
Reply from Klarity Health
Teanna, we're truly sorry to hear about your experience with our billing and support team. A missed reimbursement — especially after you've provided documentation and followed up multiple times — is completely unacceptable, and it does not reflect the standard of care and service we hold ourselves to at Klarity. We hear how frustrating it is to love your provider yet feel let down by the platform, and that gap matters to us deeply. We want to make this right for you. To protect your privacy and address the specifics of your situation, please reach out to us through your patient portal or email us directly at patientsupport@helloklarity.com — our team will prioritize your case. You deserve to be heard and supported, and we're committed to getting you the resolution you're owed.
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