Henchman Reviews 

5,877
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 814 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the outstanding product quality, noting how sturdy, safe, and exceptionally easy to use the adjustable tripod ladders are when working on uneven ground and challenging slopes. Buyers also appreciate the remarkably fast delivery times and the exceptionally helpful customer service when needing assistance with their online orders. However, some people mentioned that delivery inconveniences, missing paperwork details, or minor damages occasionally occurred during transport. A few reviewers also noted occasional difficulties with tracking shipments, receiving no advance delivery notifications, or handling particularly bulky items single-handedly around the garden.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the ladder is sturdy, secure, and very well... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are extremely well made,... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and well-packaged items.... See more

Service

People report high satisfaction and appreciation with the outstanding service and fast delivery from start to... See more

Order

Reviewers highlight positive aspects of order, noting that online purchasing is straightforward and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The tripod ladder has revolutionised our hedge cutting. Stability gives great confidence when ladder is used as recommended. We would have appreciated built-in spirit level(s) as the eye can be dece... See more

Rated 5 out of 5 stars

Made order whilst attending the RHS Badminton Show. Two gentleman at Henchman Stand were professional & helpful. Initially made an order for 10’ ladder, but when I got home I realised I only needed... See more

Rated 5 out of 5 stars

The ladder arrived within 3 days, easy to unpack and of such high quality. Instruction manual excellent with safety checklist. Wisteria already cut back, plums picked from atop trees previously o... See more

Rated 5 out of 5 stars

Echelle tripode facile d'utilisation, robuste et sécurisante. La conception de l'échelle pro 4.8m est remarquable. Henchman a également été très réactif en réponse à ma demande. Bravo à eux, je les r... See more



Company details

  1. Garden Center

Written by the company

We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(5,877)

906 reviews in the last 12 months

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Rated 5 out of 5 stars

Henchman ladder for uneven surfaces - to drawer.

What a delight to work with Henchman again after about 15 years!
The sales person was called James at the Great Yorkshire Show July 2026. He was very customer focused, clearly had extensive knowledge and understanding of the products and the right product for me the customer. I've used the ladder for uneven surfaces several times already - very very pleased. Much lighter and equally strong and stable to my previous model. Can carry round like a holiday suitcase!

July 16, 2026
Rated 4 out of 5 stars

Great step ladder

Great step ladder. Just the job for trimming a 10ft hedge on a sloping garden using both arms to hold a pole cutter. Loss of one star because it's pretty expensive to buy.

July 17, 2026
Rated 5 out of 5 stars

My Garden Ladder.

I was very pleased to receive my garden ladder which eventually arrived following its tour around Somerset. It was very well packed and arrived in good condition the only thing that was damaged was one of the rubber foot covers had a little tear which could spread if I was to try to remove it.

July 15, 2026
Rated 5 out of 5 stars

Best ladders ever used

Info great on website, ordering process easy, and delivered on time.

I bought the 3m pro tripod for professional use, having not used adjustable tripods before. They are expensive but very happy with stability, ajustableity . They aren't to heavy either moving about and loading on my roof rack.
Should of bought these 5 years ago dont know how I managed before without them. I literally feel 10x safer .thanks

July 15, 2026
Rated 5 out of 5 stars

Was excellent wish I bought one years ago

Was able to go to nearby showroom and try it out as it is quite an expense for a ladder Having got it and used it I wish I had bought one years ago It is excellent just like walking up a staircase so stable The three adjustable legs means I can get up close in very tight spots and feel so secure without anyone holding the ladder

June 24, 2026
Rated 5 out of 5 stars

Upgrade exchange

I ordered an adjustable tripod ladder using the suggestions in the table on the website which although accurate the height was on the cusp of being easily usable, so I requested to exchange for the next size up. This was easy to arrange and arrived soon, with a collection of the first ladder the following week. I am pleased with the product and now need to adapt how I work at height with them.

July 2, 2026

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