Henchman Reviews 

5,877
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 814 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the outstanding product quality, noting how sturdy, safe, and exceptionally easy to use the adjustable tripod ladders are when working on uneven ground and challenging slopes. Buyers also appreciate the remarkably fast delivery times and the exceptionally helpful customer service when needing assistance with their online orders. However, some people mentioned that delivery inconveniences, missing paperwork details, or minor damages occasionally occurred during transport. A few reviewers also noted occasional difficulties with tracking shipments, receiving no advance delivery notifications, or handling particularly bulky items single-handedly around the garden.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the ladder is sturdy, secure, and very well... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are extremely well made,... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and well-packaged items.... See more

Service

People report high satisfaction and appreciation with the outstanding service and fast delivery from start to... See more

Order

Reviewers highlight positive aspects of order, noting that online purchasing is straightforward and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The tripod ladder has revolutionised our hedge cutting. Stability gives great confidence when ladder is used as recommended. We would have appreciated built-in spirit level(s) as the eye can be dece... See more

Rated 5 out of 5 stars

Made order whilst attending the RHS Badminton Show. Two gentleman at Henchman Stand were professional & helpful. Initially made an order for 10’ ladder, but when I got home I realised I only needed... See more

Rated 5 out of 5 stars

The ladder arrived within 3 days, easy to unpack and of such high quality. Instruction manual excellent with safety checklist. Wisteria already cut back, plums picked from atop trees previously o... See more

Rated 5 out of 5 stars

Echelle tripode facile d'utilisation, robuste et sécurisante. La conception de l'échelle pro 4.8m est remarquable. Henchman a également été très réactif en réponse à ma demande. Bravo à eux, je les r... See more



Company details

  1. Garden Center

Written by the company

We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(5,877)

906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My husband is a gardener and always…

My husband is a gardener and always worried about his safety. I bought him this ladder and I think he's found a new love of his life.
The tripod means no damaged plants, its super secure, and he absolutely loves it.

June 29, 2026
Rated 5 out of 5 stars

Henchman tripod ladder

I run a small gardening business and have been looking for a while at suitable ladders to use.
Bought a 8ft adjustable tripod ladder from Henchman, wow what a game changer! It’s a brilliant bit of kit.
Very well made, lightweight, fully adjustable and very very safe to use.
I don’t normally write reviews, but this deserves a good one!
Highly recommend.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Stability is key!

I have used my Henchman a couple of times. It helps to provide a high level of confidence when working on your own outdoors.

Give very careful consideration to the height you require, I should have gone for the next size up, but was swayed by restricted storage availability.

Delivery and packaging were of a very high standard.

June 22, 2026
Rated 5 out of 5 stars

Great product!

Fast delivery, good communication and great product. Couldn't be happier with the ladder. Will definitely be buying another in a different size.

June 17, 2026
Rated 5 out of 5 stars

Fully adjustable 3.6m tripod ladder

After doing some research I ordered the 3.6m fully adjustable tripod ladder to deal with my 3metre tall leylandii hedge.
I ordered it on Friday lunchtime and it was delivered to me at 7.50am on the Monday morning!!
Very well wrapped and protected so it arrived in great condition.
I used it the next day and easily reached the top of my hedge without any instability on my sloping garden. The ladder is sturdy and well made but light enough for me to manoeuvre around the garden (5ft6inches tall, 9and a half stone and in my sixties). Wished I had come across this earlier as I will also use it to clean my gutters and wash my windows safely.

July 17, 2026

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