Henchman Reviews 

I must say I am over the moon the service from start to finish have been outstanding I ordered 10ft fully adjustable tripod pro on Sunday and all arrived Tuesday afternoon so fantastic I did a review on my tik tok page as I was so grateful it turned up in amazing time . I was so pleased I also ordered the harness and a henchman hat too. I will review the harness too soon . What ever you do please keep doing it it is the best service I have ever received. Thank you Henchman so fantastic. Andy
From
Handy hose and garden 🪴

Great design and build of a ladder that's very stable in use.
Quick delivery too.

Very usefull tool when you need to work with hedgecutters or saws for a long time.

Fantastic ladders so safe & that’s important

Excellent customer service,answering all my questions regarding investing in a set of Henchman ladders.I am really pleased with them and the investment. You only get what you pay for .
I would definitely recommend this company and their products .

First the good things:
- Website is clear, informative and good to navigate.
- Customer support is friendly, helpful and experienced.
- Shipping was fast, at least from Henchman´s side

Now the bad thing:
The transport company Henchman is doing business with Gebrüder Weiss (at least in Austria) is the worst company I had to deal with over the last 40 years.

I chose a delivery window from 08:00 - 12:00.
The driver arrived at 16:00.
And one of the two ladders I ordered was missing.

I called Gebrüder Weiss and they told me the driver forgot the 2nd ladder and they would let me know the next day when they will send it.

Nobody called me and on the 3rd day I called them again and now they told me they can´t find the 2nd ladder but would call me back within 2 days.
Nothing happend for the next days and so I called them again.

They told me they are still looking for the ladder and they admitted that I wasn't an isolated case.

So finally I called Henchman.
Again friendly and supportive.
After another 2 days Henchman wrote an email to inform me the ladder will be sent to me again.

After a few days I got an email from Gebrüder Weiss, I chose delivery window between 08:00 - 12:00. The driver came around 15:00, but at least with the 2nd ladder just 4 weeks later.

The ladders, I bought the 3m and the 1,8m are probably the best ladders you can buy and if you treat them well they will last forever.

You need a ladder? Do yourself a favour and buy a Henchman BUT urge Henchman not to use the freight forwarder in question.

Ladder arrived quickly. Slight problem with the bag was dealt with immediately. Many thanks

Great ladders ,super fast delivery

Does exactly what it states

easy to read website. rapid delivery.

It’s brilliant! Don’t know why I didn’t order one earlier!!!!

De stabiliteit van de ladder die de veiligheid van de gebruiker zeer sterk verhoogd.
Iets minder handig is daarbij de zeer brede voet van de hogere ladder. Het is ondoenbaar de ladder te gebruiken is smalle

The stability of the ladder greatly increases user safety.

A slightly less convenient aspect is the very wide base of the taller ladder. It is impossible to use the ladder in narrow passages.

(Via Google translate)

Quick delivery
Great product

Ordering and delivery was excellent,as is the quality.
Very disappointed with the weight, especially having been tempted by the extremely low weight in the advertisement.

The description and videos make it look like a very easy piece of equipment to set up and use. That is not the case. Perhaps I am at a lower height level than designed for noting the scale on the back board only went as low as 5ft 8in, I am 5ft 6in. This meant tightening everything as much as possible. Initially things weren't tight enough and the whole thing was slipping to one side. Constant putting on and taking off to adjust the cable length and the critical location of the pivot point was hard work, really need a helper to lift it on your back! As long as you have the right gas strut set up ( again not exactly straight forward - are you meant to take off the clips to remove strut?) it does give the necessary support. I was using a long reach hedge cutter.

Kit works as advertised.
Arrived and deposited silently
All quick and painless

Fast delivery and looks top rate, can not wait to try it out

Quick delivery and fair price

Had to contact you to Amanda my address details; prompt reply and rectification of my error and product was delivered quickly and has been of great use.. many thanks

I bought the Henchman 8ft Pro Tripod ladder to safely access high bushes and hedges for trimming. It has two very stable platform steps, enabling easy access and I feel very safe working on it. I would highly recommend this ladder. Customer service and quick delivery by a professional and helpful man was also much appreciated.