Henchman Reviews 

5,879
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 814 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the outstanding product quality, noting how sturdy, safe, and exceptionally easy to use the adjustable tripod ladders are when working on uneven ground and challenging slopes. Buyers also appreciate the remarkably fast delivery times and the exceptionally helpful customer service when needing assistance with their online orders. However, some people mentioned that delivery inconveniences, missing paperwork details, or minor damages occasionally occurred during transport. A few reviewers also noted occasional difficulties with tracking shipments, receiving no advance delivery notifications, or handling particularly bulky items single-handedly around the garden.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the ladder is sturdy, secure, and very well... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are extremely well made,... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and well-packaged items.... See more

Service

People report high satisfaction and appreciation with the outstanding service and fast delivery from start to... See more

Order

Reviewers highlight positive aspects of order, noting that online purchasing is straightforward and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The tripod ladder has revolutionised our hedge cutting. Stability gives great confidence when ladder is used as recommended. We would have appreciated built-in spirit level(s) as the eye can be dece... See more

Rated 5 out of 5 stars

Made order whilst attending the RHS Badminton Show. Two gentleman at Henchman Stand were professional & helpful. Initially made an order for 10’ ladder, but when I got home I realised I only needed... See more

Rated 5 out of 5 stars

The ladder arrived within 3 days, easy to unpack and of such high quality. Instruction manual excellent with safety checklist. Wisteria already cut back, plums picked from atop trees previously o... See more

Rated 5 out of 5 stars

Echelle tripode facile d'utilisation, robuste et sécurisante. La conception de l'échelle pro 4.8m est remarquable. Henchman a également été très réactif en réponse à ma demande. Bravo à eux, je les r... See more



Company details

  1. Garden Center

Written by the company

We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(5,879)

908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience from ordering to…

A great experience from ordering to delivery along with a great quality product which has been put to good work already and delivered beyond my initial expectations. Would definitely use this company again.

June 29, 2026
Rated 5 out of 5 stars

Solid and Safe

Received my Henchman in perfect condition as it was well wrapped.
Having now used it to clean my motorhome roof, I am really plased with it. It is so solid and secure and a joy to use.
One note is that an additional step should be available to ease the step up to the lower rung when legs fully extended. If that gap isn't supposed to be there then extension that far should not be possible. Once on the top safe rung I was operating well within recommendations- was just a struggle to navigate first rung.

May 22, 2026
Rated 5 out of 5 stars

Quality ladder sturdy and well made.

Needed a quality ladder for our 10/12 ft hedges and olive trees. The ground is uneven. This ladder is excellent never felt safer using a ladder and hedge trimmer. Easy to adjust, and light enough to move without too much effort. I can recommend this ladder you get what you pay for. Yes it’s a lot of money for a ladder but an investment that will pay for itself in no time.

June 24, 2026
Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, I was very pleased with how sturdy the ladder is when using it, there is no wobble at all, just a very confidense inspiring solidarity. Quite expensive but cheaper than being laid up injured which is more likely with inferior products.

June 22, 2026

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