Hermespaketshop 

Package was stuck in transit for nearly 6 weeks because they "couldn't find address". After this, my package was dumped on a series of other postmen/women who updated my tracking page to "Attempted delivery" only for the tracking page to update after 2 days displaying a rescheduled delivery was under way.
The package was then "rescheduled" 5 consecutive times in what appeared to be a game of pass the ball among themselves.
Thereafter, claims of "No answer" were complete on the tracking page for my package which were utter lies as I waited with the window opposite the entrance wide open to see them pull up, and nobody arrived on either account. This happened twice in a row before my package then got dropped off with a further 3 separate drivers who only updated my tracking page with more "rescheduled" delivery statuses.

I eventually received the package after nearly daily emails and got through to them after making even more calls outlining the situation to each customer representative. The package was nearly returned to sender because of the incompetence of Hermes, but thank you to that single young man who finally helped me on the phone. A postman actually arrived the next day and came with the package. Clearly he was the only one in the building to care about the issue!

Paid for delivery to our company, paket ended up in a paketshop where we had to pick it up and no notice at all where the package were....NEVER USE THIS COMPANY

Avoid Hermes at all cost. Hermes is a joke. They don´t deliver parcels and yet still track in their system that they did, so that workers look good and completing deliveries. They did that to me twice, having me waiting for two entires days at home for a delivery. No phone call from the delivery men, nothing. When I checked status online, it said it had been "delivered". A lie.
They give you an email address in case you want to let them know in advance about rescheduling your delivery. Don´t bother, they will not reply and nobody cares about your parcel. I don´t understand how companies still work with them instead of finding another shipping company.

I'm sorry to say never ever whit you, worst courier company in existence. And that’s saying something because there are some very bad companies out there.
Once again sitting indoors wasting my day as Hermes Tracking says parcel will be delivered.
Why do people still use this company I don't know.
They are the worst delivery company i've come across by a country mile, and I will avoid companies that use this delivery service in future.

I'm so annoyed that I chose to write an online review specifically to give 1 star. That's how angry at their service I am.

Let me share with you my experience with Hermes:

A month (!!!) ago I order a package through Amazon. My address couldn't be found, so I called the Hermes Hotline and corrected it.

They told me it would be delivered in the coming week. That's fine and fair.

But almost two weeks go by and I receive another notification saying my package is being sent back to where it came from.

I immediately call the Hermes Hotline once again - and they told me everything was fine. The package will be sent back to where it came from, and then will be resent to the corrected address.

OK, that seems inconvenient, but if that's how Hermes does it, then fine.

Well, this week I receive a notification from Amazon that my package delivery was completely cancelled and that I'll have to re-order it again.

So thank you Hermes. Not only did you make me wait 3 weeks, you also lied to me twice on your Hotline.

The worst delivery company ever!!!! NEVER IN TIME! NEVER!!! DO YOUR JOB PROPERLY, PEOPLE PAY YOU FOR IT!!!

I was at home when I recieved an email telling me that my package was delivered. No one ringed the bell and there was no notice of the packages whereabouts. After an email at hermes ,which was answered 2 days after, they told that they are checking on it. 2 days after they sent me the name of the person that they delivered the package, it din't look like a persons name. I looked for this name at my building and at the nearest buildings, and what a surprise...it did not exist. After a second communication about the Receivers address they said it would take about a week to find it. They never did, 3 weeks have passed, when I asked for the regulations for missing parcels they did not respond

Unbelievable bad service..first wrong route delivery, then 2x they came by and said they there was nobody there although address is correct, every day a hermes courier comes by but no package. We even put a huge paper stating where to deliver the package.

Man man man.-.-.
UPS & DHL still deliver normally and in time.

Dont try PDP..there arte horrible as well. Neve got my package

Expensive package. Status "Delivered". No message, nothing. After calling the service hotline, I was given the name of my neighbor. This neighbor didn´t receive the package, but the message, that said, it was delivered to the facility manager.

Unacceptable.

THEY SUCK!!!! NEVER RING THE BELL!! DO NOT ORDER ANYTHING THAT COMES WITH HERMES. THEY ARE NOT HELPFUL AT ALL!! WORST CUSTOMER SERVICE! THE POST GUY DOES NOT EVEN RING THE BELL EVEN THOUGH YOU WAIT AT HOME. AND AFTER 3 DAYS THEY "CLAIM" THAT THEY COULD NOT FIND YOUR ADRESS WHICH IS TOTAL BULL***. ONE TIME I EVEN HAD TO RUN AFTER HIM TO GET MY PACKAGE AND ANOTHER TIME SINCE THE POSTGUY HAD AN IQ OF 5 HE COULD NOT EVEN COMMUNICATE AND I HAD TO WALK AROUND THE CAMPUS WITH HIM FOR 15 F**** MINUTES TO BEG HIM SO HE GIVES ME MY PACKAGE!!

Unbelievably poor customer service - My teenage daughter sent a package to Swansea nearly a month ago and it's still not been delivered. They told her to allow three weeks but still nothing. Their customer service 'helpline' isn't fit for purpose as it just directs you back to the website. Absolutely terrible service, be warned !!

Do yourself a favor, do not use their services.
Waiting for a package already over 2 weeks, every time the address wasn’t find.
I have tried their own packetshop, nothing helps.
The client service constantly lie about the package location, or the time of delivery, very rude workers.
That’s the worst service i have ever got from a company, i doubt that my package is going to arrive.
Client service is telling you affter the situation is absoord, we will give you gift togather with the delivery, nothing is coming. Worst company ever.
DO NOT DO NOT

Not sure why they’re trying to give the impression of fast and reliable service with “tracking”. Wow that’s really great that I can read up on what my package was doing three days ago (no idea where it’s at now) and that you send emails to people telling people incorrect delivery dates. Seriously. They’re always wrong. What’s the point except to point out to every single customer how inept their business is.

Worst service ever - won't tell me where my package is - and don't answer any mails except by autoreply

I ordered the same product 2 times, because they were not able to find the address (a huge building just by the intersection - and an address they have delivered to before). They made 3 attempts (or so they say) and still "were unable to locate the address".

I have never encountered such problems with a delivery before. Not to mention my 2 emails to their support service went unanswered.

Do not recommend! Choose an alternative courier.

HORRIBLE!

Hermes regularly changes the shipping status of packages to say that the receiver was not met (not ever true), just to make excuses about why they couldn't meet their the shipping deadlines.

Now they have completely LOST my package. Since 15.11.2017 my shipping status has stayed at "being sorted in the the logistics center." I can't even do anything about it because the seller doesn't yet consider that the package is lost. I've read a lot of customers complaining about packages going missing in even stranger ways, and it makes me wonder if employees are really so careless or just straight up stealing packages.

The only redeeming factor, and reason for 2 stars, is that my local (Rastatt) delivery driver is the only friendly and competent Hermes employee that I have encountered. Seriously, a really decent dude that went out of his way to deliver a package when he knew I was home and suspected that the doorbell wasn't working. I hope he will get a job with DHL.

The worst! They combine the deliveries and they refused to send me an item that I paid for 24. Hours delivery . They said they can send them only all together one week later.. ( whaaaat???)

Worse delivery company ever!!! They never deliver, and they never assume responsability for it, just lame excuses... And they lie all the time. I am waiting for a delivery today, I already know I am not gonna get it, since they didn't deliver the last 5 or so...

I decided to write my review in English for all the people who don't speak German and are thinking of getting/sending goods through Hermes

They are absolutely unprofessional,. After 2 weeks of silence, they "regret to inform" me that they can't find my product. They are most likely run by a bunch of idiots.

I just can't understand how such a company is even making any money. If you want to regret your decision, you should definitely use Hermes.

Ordered with Amazon Prime. "Heute bestellen, morgen da". What an absolute waste of money. I've been waiting for 3 weeks. Still no sign of my package arriving any time soon. The customer service is garbage, no one seems to feel responsible for anything. Totally unacceptable.