Four stars because I was instructed to return and show my Canadian Passport before renting . This -although nothing was shown in the ordering literature paperwork . It took ovver 2 hours to return fr... See more
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This is a VERY particular critique. The address for the two DUBLIN, Ireland locations on Circular Road. Please make it BOLD and clear the difference between NORTH and SOUTH Circular Roads. We lost a... See more
The efficiency of picking up and dropping off the vehicle is very efficient. I do not like the way added insurance,tolls ,and gas are handled.
I love how easy it is to pick up and drop off the car. On this particular one, I had a hard time choosing one of the Presidents selections because the cars where not rinsed off properly and had a pret... See more
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
8501 Williams Road, 33928, Estero, United States
- 1-800-654-4173
- customerrelations@hertz.com
- www.hertz.com
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3.9
Great
42K reviews
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The windows are always dirty with last…
The windows are always dirty with last couple of rentals, creating sun glare. I expect the windows to be clean, especially for what we pay for a rental.
October 23, 2026
Easy with pleasant staff
October 23, 2026
No cars available at check-in
No cars available at check-in. Had to wsit for vehicle to be available.
October 23, 2026
Customer service
October 23, 2026
Thank you for your prompt and regular…
Thank you for your prompt and regular responses. It would be helpful to have more insurance options available at the time of booking.
October 23, 2026
The staff is always warm and great to…
The staff is always warm and great to chat with. Shout out to Elaine for her great customer service.
October 23, 2026
Went very smoothly
October 23, 2026
Car ran well and was the appropriate…
Car ran well and was the appropriate size to what we needed, but was dirtier on the exterior than what we would prefer
October 23, 2026
The requested car was ready when we…
The requested car was ready when we arrived and everything went smoothly on the return
October 23, 2026
Very good service
Very good service. Bc of the customer service I ONLY rent from Hertz.
October 23, 2026
This seemed like a "Survivor" Episode
Our flight was delayed. We got to terminal after midnight. When we got to the car rental area there was a sign to check in online, but no instructions on where to pick up car. At least 50 people were lined up, so i waited 15 min to talk to the only agent. He rudely pointed to the elevators and asked me why i didn't go downstairs. There were no signs to guide me.
When I got to the downstairs garage, there were only 2 agents and no cars.
There were another 50 or so people milling around wondering what happened. It was starting to feel like a "survivor " episode.
No info, no customer service.
I'm a 70yr old woman, and nearly had to fight a 30 yr old guy off the car when my car finally arrived. (They brought them one at a time.) I was worried about my safety as well as the 3 employees bringing my car. I finally got my car 1:56 a.m. and didn't get to my hotel until almost 3 a.m.
This was unexcusable! I think I should be reimbursed for some of my trouble. And your company owes me an apology for not even having an explanation.
October 23, 2026
I'm a gold member
October 23, 2026
Well deserved flowers
It’s always a pleasure to see Mrs. Kiesha! She’s incredibly helpful, welcoming, and dedicated to serving her guests with genuine love and care. Her kindness and commitment to making others feel valued never go unnoticed!
October 23, 2026
Easy process to get car. Very nice representations, who were helpful
Was easy to get car, check in and check out process was simply. Employees were nice and courteous
October 23, 2026
My Truck was waiting for me at pick up…
My Truck was waiting for me at pick up and everyone was helpful and courteous
October 23, 2026
Easy process
October 23, 2026
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