HHV Reviews 

Order (book + cd) was shipped the same day and arrived six days later in perfect condition at my home address in Holland.

I really love how quickly any item from You is coming. Usually 2 working days from Germany to Hungary. And with low shipment price.

I received two orders in one month, and both had issues. One was for a limited and numbered vinyl record but it came without numbering. Customer service promised to correct this but two weeks later I'm still waiting...
For the second order they send me a different (and cheaper) item than the one I ordered. No explanation was given to why they did this and their support has not yet proposed a solution.

Excellent service

Dishonest pricing policies. I had an item in a cart waiting for a better moment. Suddenly the price increased, as did many other prices in a search I was watching. Then a few days later they released a sitewide discount code that bought the price to abit higher price than what it was. Really gave me a bad impression on this company.

Edit: After the sale ended, the price went down again to the same it was before the campaign. Definitely intentional

It saddens me to write this as HHV have been good in the past, but of course like many big brands they are completely useless when things go wrong!

I spent £380 on a CP Company jacket. Failed delivery by FedEx on Monday 29th Sept as no one was home and required a signature. Tuesday 30th parcel was delivered and left on my doorstep, not signed for and there for everyone to see. Unfortunately this has been stolen!

I first contacted FedEx to report missing/stolen item and was given a generic email, they have delivered it as per HHV's instructions and my dispute is with them directly and have closed my case.

Having emailed HHV the same day as the incident and several times, it has taken them 3 days to respond (Thurs 2nd Oct)

They have responded the following:

"Thank you for your message!

We are sorry that you haven't received your order.

As we shipped your order accordingly and FedEX delivered it with a proof there is unfortunately not much we can do in this case.
So we have to ask you to file a complaint with your local police station as this falls under theft and not a risk we ensured to take care off in case of loss.

We are very sorry for any inconvenience

Für weitere Fragen stehen wir gerne zur Verfügung. | For further questions please do not hesitate to contact us"

Zero responsibility from either party and now have to refer it to the police! Which we all know won't make a bit of difference! A sheer lack of customer support or care.

I have now contacted my bank for them to dispute this on my behalf and refund my purchase.

HHV was one of my fav. stores. Went to big, now don't have "customer care". Wish you would go back to being humble!

Super fast shipping! Order was legit and accurately described. Took less than a week to get to Detroit from Germany. Would definitely recommend!!!!

My order was either not sent, or got lost, the tracking shows it's still in the original destination. Customer support is not responding, I was able to call them ONCE during the whole week, the person said that support will take a prompt look (guess what, they didn't).

I paid money for a product I didn't receive, and can't get either my money or product back. Worst customer support ever. I never had issues with the shop, been ordering multiple times, but this made me unlikely to purchase ever again unless I have no other choice.

Ordering was easy. Tracking provided and was very accurate. I received my parcel on time. I was absolutely delighted with my Bryan Adams De Luxe box set for Roll With the Punches. Even more delighted that it included a signed print. Would definitely use again .

This is just beyond ridiculous...I never receive any tracking, or shipping info whatsoever. I mail them about it, numerous times, no answer. I contact through DM on their socials, zero response. Contact through Discogs, silence...My order I placed last week...never heard or seen...So please, huh, HHV...fix your stuff! Answer my mails or fix those internal issues, and where is my shipping info or my order??!!

Update:

Since I can’t reply to the response of HHV, I’ll do it here:

No, you have not responded to ANY messages and I’ll gladly show the proof. Show me where or when you answered my mails or DMs. Outrageous.
Just checked my Insta, Discogs, Email(junk mail), nothing to be found…I still have no order confirmation or anything. Still no reset for my account…nothing.

So please….stop jerking me around huh…pathetic.

Update 2:

No e-mail received, whatsoever. I would love to cancel my order…but that’s not happening now, is it? What about all the DMs and discog message.

Good selection of goods. Quick shipment. Secure packaging.

Hi all, I bought a "Sebastien Tellier, L'Adventura." album which is a very obscure LP here in Ireland. The price was right, the quality of the packaging was great and the corners of the media perfect! FedEx was the delivery option which as per normal was great and the timing of pick to delivery was spot on. I will CERTAINLY use HHV again.

1.797 / 5.000
I placed my first order (and last, after what happened) on this website because it seemed professional and the prices were competitive.
The order arrived within a week, but one of the records (Dire Straits - On Every Street - Item No: 979323) had a lot of annoying clicks due to poor pressing or poor quality of the material used.
I went to the website to find out how to process a return and found it really complicated, as you have to fill out forms that don't tell you if they're only for Germany or for an EU country.
Also, it wasn't clear if they would refund the return shipping cost.
So I decided to write, and the person (or AI) who responded within 24 hours asked me for photos of the record, which was absurd, since it was a problem with the vinyl's sound.
I explained it to them, and 24 hours later they asked me for a video! I explained that those clicks are audible on high-quality audio equipment (which is why I buy vinyl), so a video wouldn't show them.
From that moment on, I didn't get a response for days. So I decided to complain through PayPal. They responded within an hour, telling me to send them the record and they would provide me with a FedEx shipping label.
I sent the record, it arrived in less than 3 days, and after 5 days, they told me they would refund the requested money, which they never did.
I escalated my complaint to PayPal, and they refunded me the next day.
So, if it weren't for PayPal, I don't know what would have happened.
This is a company with a cold and distant attitude and terrible customer service. I'd rather pay a little more at other record stores and have easy service and returns.
That's why I don't recommend anyone buy from HHV.

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Hice mi primer pedido (y último, después de lo sucedido) en esta web porque me parecía profesional y los precios eran competitivos.
El pedido llegó en una semana, pero uno de los discos (Dire Straits - On Every Street - Item No: 979323) presentaba infinidad de molestos clicks) debido a un mal prensado o a una baja caldiad del material utilizado.
Fui a la web para ver cómo se hacía una devolución y me pareció realmente complicado, ya que hay que rellenar unos cuestionarios que no sabes si son solo para Alemania o para un país de la UE.
Además, no quedaba claro si me devolverían el coste el precio del envío de vuelta.
Así que me decidí a escribir y la persona (o IA) que respondió al cabo de 24 horas me pidió fotos del disco, algo absurdo, ya que se trataba de un problema en el sonido del vinilo.
Se lo expliqué y 24 horas después me pidió un video!!!!. Le expliqué que esos clicks se oyen en equipo de audio de alta calidad (por eso compro vinilos), por lo que un video no los mostraría.
A partir de ese momento no obtuve ninguna respuesta durante días. Así que me decidí a reclamarles mediante Paypal. Me respondieron en una hora indicándome que les enviara el disco y que ellos me facilitarían una etiqueta de envío de FedEx.
Envié el disco, les llegó en menos de 3 días y a los 5 días me dijeron que me devolverían el dinero solicitado, algo que no hicieron.
Elevé la queja que les había puesto en Paypal a reclamación y al día siguiente me devolvieron el dinero.
Así que, si no llega a ser por Paypal no sé qué hubiera pasado.
Esta es una empresa con trato frío y distante y con una atención al cliente lamentable. Prefiero pagar un poco más en otras tiendas de discos y que el servicio y el tema de las devoluciones sea sencillo.
Es por eso que no recomiendo a nadie comprar en HHV.

Quick shipping, and all the used records I purchased arrived in perfect condition. My only complaint is with their “gift points” system. You earn one point for every euro spent, which can be redeemed for small gifts like a bottle opener. However, the points must be used at the time of purchase—they don’t carry over to future orders. I didn’t realize this until after I had already paid, and when I immediately contacted customer service, I didn’t hear back until after my order had shipped. Their response was simply, “sorry, your order has shipped.” It would have been nice if they had at least offered to transfer the points to my next order, but they didn’t.

Just bought a pair of Adidas sneakers. I didnt get a confirmation email from hhv, but updates from fedex. It arrived the 25th of july, and I've used the pair of shoes 2 times. The shoe sole are already loose... I've sent email to hhv but I am not getting any reply. The quality is disappointing to say the least.

I love the shopping experience with HHV, every time on point. Great staff, easy and fast returns.. I wish every shop was like this