Hilton and Horsfall Estate Agents Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful, professional, and genuinely friendly throughout every single step of the moving process. Many people note that the staff consistently goes above and beyond to ensure that buying and selling properties feels completely stress-free. Consumers also emphasize the remarkable speed and efficiency demonstrated when listing, marketing, and successfully selling properties within very short timeframes. Reviewers deeply appreciate the consistent communication, transparent updates, and prompt, helpful answers provided regarding any questions that arise during the entire transaction. Future clients looking for reliable estate agents will find this business dependable and trustworthy.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting a professional, friendly, and dedicated team.... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently professional, friendly,... See more

Customer service

Customers had positive experiences with customer service, noting that support was exceptional and available... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During a “not standard” chain of buying and selling, Hilton & Horsfall and especially Bella went over and above. They communicated more often and more accurately than the estate agent I used for the s... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Hilton and Horsfall. Gavin was very attentive, professional and kept us thoroughly updated throughout a tricky negotiation. He made the whole process feel as stress free as he possibl... See more

Company replied

Rated 5 out of 5 stars

I recently bought a property marketed by Hilton and Horsfall. The sale was negotiated by Teal, who was a pleasure to deal with from start to finish. Any query I had was dealt with expeditiously, and t... See more

Rated 5 out of 5 stars

Hilton & Horsfall have been excellent in helping sell our house. Right from the first visit Teal was friendly and professional, taking into account what we wanted and the local market. The photos an... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

With over 20 years of experience, we have developed extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our clients with individual high quality advice based on the wealth of experience of our local dedicated sales & lettings team. With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology, we offer a modern quality service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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4.8

All reviews

(207)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

What a brilliant estate agents...

What a brilliant estate agents.... Efficient, friendly and they provide a service like no other. The photos of my property came out brilliantly they really showed it off, it's no surprise it was sold within a few weeks of being put on the market. Gav and his team are always happy to help, I've dealt with Barbara and Emily and on all occasions when speaking with them in the office. They have kept me up to date through the whole process and made selling my first home a really enjoyable experience. I would highly recommend.

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

Good service from the whole team

Good service from the whole team. The photos of the house looked really professional, always kept up to date by the team. House sale was completed in 3 months from it going on the market.

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

We have just sold our house with Hilton and Horsfall.

We have just sold our house with Hilton and Horsfall and have found the whole experience to be second to none. After looking at their Facebook page we immediately knew we wanted to sell our house with them and we would recommend their services to anyone. We actually sold our house within 48 hours and we believe this is because of their strong social media presence and high quality, professional pictures which made our house stand out, particualry on the busy housing market.

March 13, 2022
Unprompted review
Rated 5 out of 5 stars

First class team

This is the first time we have used the services of Hilton and Horsfall to sell a property
We were notified of everything inspections offers and questions valuation spot on First class team will always use them again

March 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent

We were kept well informed at every point of buying our house. very helpful staff, as we didn't really know what we were doing.

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from day…

Absolutely fantastic service from day one. We were kept informed and updated at every stage. Olivia, Kendra and Barbara did everything they could to make everything as stress free as possible. Thank you. Would recommend every time.

February 11, 2022
Unprompted review
Rated 5 out of 5 stars

Thanks to all the team at Hilton and…

Thanks to all the team at Hilton and Horsfall. The whole team have been fantastic and always helpful and answering any queries that have cropped up. They kept in contact and kept us informed and up to date. Thank you all the team for your help and expertise.

February 4, 2022
Unprompted review
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Rated 5 out of 5 stars

Weapons grade

Weapons grade, quality service from the Team at H & H. Smooth and seamless service. Couldn't have asked for better. Delivered A+ reliability.

December 3, 2021
Unprompted review
Rated 4 out of 5 stars

Effective & professional service from H&H

H&H have recently provided an effective and professional sales service in the sale of our mum's house. The sale was quite complex with multiple interested parties and this, compounded by Covid constraints, did create some communication challenges in the initial few weeks. Once these were clarified the service was exemplary and all charges were in line with the initial offer. I would have no reservations in using them in the future.

November 27, 2021
Unprompted review
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Rated 5 out of 5 stars

Great professional service

Big thanks to Mark and his team at Hilton & Horsfall for doing a thoroughly professional job of managing our property let. As distant landlords it’s good to have a trusted and responsive managing agent who takes the hassle and worry out of the equation. I highly recommend them to look after your property.

November 25, 2021
Unprompted review
Rated 5 out of 5 stars

A big thank you to Gavin & his team.

A big thank you to Gavin & his team.
Right from the off they put us at ease with the valuation & sale of the property.
Any queries were dealt with without fuss or complication.
The photographs, floor plans & marketing were extremely professional with great results once launched online.
House sold in under a week at full asking price, job done!
Would I use Hilton & Horsfall again?
Absolutely yes!

November 24, 2021
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Tim! All the best for the future.

Rated 5 out of 5 stars

I have been buying, selling and renting property

I have been buying, selling and renting for 10 years and have always used Hilton Horsefall. They seem to know the market in the area and are always helpful. They always give an excellent service and I can highly recommend them.

November 23, 2021
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Stephen! Always a pleasure.

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