HIMALAYA CARPETS LIMITED Reviews 

266
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Second time using Himalaya carpets and all good both times. Their carpets are well priced and fitting on both occasions has been on time as agreed, and the fitters have been very efficient and polite... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this carpet shop highly enough. My family has been coming here for over 40 years and throughout that time we have always received the same excellent service, quality and value... See more

Rated 5 out of 5 stars

Himalaya carpets very good service staff very friendly good prices Southall best carpets shops 10of 10 numbers good job 👍👍👍

Rated 4 out of 5 stars

Have been buying carpets/flooring from them about 40 years always good value.Best thing they come&measure your place for you. Really good service. I am giving 4* Because this although fit... See more

Company details

  1. Carpet Store
  2. Flooring Contractor
  3. Flooring Store
  4. Furniture Store
  5. Rug Store
  6. Wood and Laminate Flooring Supplier

Written by the company

We have over 45 years experience in the supply and installation of domestic & commercial carpets and flooring. We can offer domestic carpets as well as commercial carpets for hotels, banqueting suites, pubs, offices and restaurants that can be custom designed to suit your personal requirements. Whatever your needs, big or small we have the experience to provide a professional and seamless installation of your commercial flooring. Not to mention as one of the leading carpet companies in the UK, and decades of dealing with leading manufactures we are able to offer unbeatable value and service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266 reviews

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4.6

All reviews

(266)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, fast delivery, good price

Wide selection of carpets at prices for all budgets. Selected and paid for the carpet, impressed that it was fitted within 4 days.
Helpful staff and an easy process from start to finish. Well done to the Slough branch.

January 8, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 4 out of 5 stars

Spot on Service

Spot on Service, efficient sales staff and tidy polite fitters. Communication was good kept us informed, turned up when they said they would.

December 6, 2021
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 5 out of 5 stars

Amazing!

The people there are extremely welcoming and have great prices on their great quality carpets!They have a variety of carpets to choose from for such a cheap price.Was extremely pleased of how our new carpet and how fast it took from payment to the installation process.Thank you Himalaya Carpets(Southall)!

December 4, 2021
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 5 out of 5 stars

Great Service by Himalya Carpet

Great Service by Himalya Carpet. Very reasonable price. Guneta helped us Choose the right carpet and provide us with a Excellent Customer Service. Very pleased. Thank you Himalya Carpet Team.
Mr & Mrs Raju.

December 4, 2021
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 4 out of 5 stars

Im really impressed with the efficiency…

Im really impressed with the efficiency of the fitters who put down my flooring yesterday, my carpet is lovely..... money well spent i'd say, so reasonable the sales adviser really looked after me, thank you himalaya carpets 😊 #onehappycustomer.

December 4, 2021
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 5 out of 5 stars

Have been using Himalaya carpets for…

Have been using Himalaya carpets for many years as very local, always a wide selection and fitted promptly to a high quality, and will be using them for years to come.

November 25, 2021
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 5 out of 5 stars

Guneta’ is very helpful to chose a…

Guneta’ is very helpful to chose a reliable carpet for us and fitting was on time and tidy we are happy with the stuff

November 23, 2021
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 4 out of 5 stars

Satisfied

Good service!

November 21, 2021
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 5 out of 5 stars

The service was very good.

The service was very good.
The fitter was on time.
He didnt rush. He explained about the pile of carpet. Made sure carpet fitted well up to existing carpet by the door to other room. This is second carpet in 2 months. Will definately return .

November 20, 2021
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

Recently I purchased carpet from Himalaya carpets and was very disappointed and upset with the customer service that I experienced. We are regular customers but the recent purchase was something we had not experienced before, the issue was a staff who did not explain the prices of the service they would provide which led to us being confused when they asked for extra payment when it came to fitting the carpet.

November 17, 2021
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you for your review. We apologise for any confusion that you had. Himalaya Carpets ensures our pricing is clear for the services and additional products i.e underlay upgrades, grippers, door bars that are required for the fitting of carpets. Pleae contact us to allow us to clarify this as having you back as a customer is very important to us.

Rated 2 out of 5 stars

Well I went here on the advice of my…

Well I went here on the advice of my mum after she has been a customer for over 30 years. I have already relayed my feedback back to the company and they have addressed a couple of my issues. Although they are willing to come out and re-stretch the carpet because the fittings around the edges are untidy and they have offered me other cut out pieces because they failed to leave the bits that I have paid for behind. They cracked and broke off the skirting board after helping me which they didn’t bother to bring to my attention or fix. In all of the emails back-and-forth they have ignored that strenuously. Not taking responsibility and not paid for the damage. Therefore I would be happier if every edge of my carpet was the same, tidy and neat. They hadn’t come in and done the carpet within an hour. Walked on it with their outdoor shoes and to be fair just rushed through. Paid a lot of money for the carpet and to be fair the after service is not what I expected. I can copy and paste with emails for proof if necessary. My advice is yes it is good to go to a place that has been doing this for a long time however complacency may be a thing there. I had hoped for a little more from them as an established business but there you go.

November 16, 2021
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you for your review. We apologise for your experience and our customer service department will be in immediate contact to resolve this.

Rated 3 out of 5 stars

Great Carpet and Price. Messy and Late Layers of Carpet

We chose Himalaya Carpets due to them having good range of carpets at suitable prices. All went fine in house choosing, measuring and paying. Problems started with laying carpets, no time of arrival given and both days arriving very late Sunday 4.30pm, dinner delayed. Himalaya Carpets seemed to not know what was going on here as on the Saturday we got call for feedback prior to job commencing, about 11am. On both days place left messy with carpet fibres everywhere, no view to tidy after self, even after being approached on this issue. But job done fine, we could bear witness after tidying to see the finished result.

November 3, 2021
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you for your valuable feedback. We apologise on delay on fitting as we did have an unforeseen circumstances that caused disruption in our fitting services. Installation of carpet does cause threads and fibre left afterwards. Large pieces and offcuts are collected by our fitter and we do advise customer to hover the carpet after the installation once the carpet settles down.

Rated 5 out of 5 stars

Experienced staff and great service

Very happy with my latest carpet, the lady who helped me is very experienced and helped me to get the surveyor to get the measurements even before I decided on the carpet. They managed to install a very difficult pattern carpet and both the store and the installer were very understanding and accommodating of my requests. The store also has very good quality laminate and underlay. Highly recommended.

October 23, 2021
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service…

I received excellent customer service when choosing and buying the flooring. The company has a wide range from which I was able to choose within my budget. The staff were welcoming, friendly and accommodating to my requests and bent forward to assist in fitting the carpet within my deadline. The fitters too provided a satisfactory service which was neat. I would gladly recommend them.

October 17, 2021
Unprompted review

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