HIMALAYA CARPETS LIMITED Reviews 

266
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Second time using Himalaya carpets and all good both times. Their carpets are well priced and fitting on both occasions has been on time as agreed, and the fitters have been very efficient and polite... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this carpet shop highly enough. My family has been coming here for over 40 years and throughout that time we have always received the same excellent service, quality and value... See more

Rated 5 out of 5 stars

Himalaya carpets very good service staff very friendly good prices Southall best carpets shops 10of 10 numbers good job 👍👍👍

Rated 4 out of 5 stars

Have been buying carpets/flooring from them about 40 years always good value.Best thing they come&measure your place for you. Really good service. I am giving 4* Because this although fit... See more

Company details

  1. Carpet Store
  2. Flooring Contractor
  3. Flooring Store
  4. Furniture Store
  5. Rug Store
  6. Wood and Laminate Flooring Supplier

Written by the company

We have over 45 years experience in the supply and installation of domestic & commercial carpets and flooring. We can offer domestic carpets as well as commercial carpets for hotels, banqueting suites, pubs, offices and restaurants that can be custom designed to suit your personal requirements. Whatever your needs, big or small we have the experience to provide a professional and seamless installation of your commercial flooring. Not to mention as one of the leading carpet companies in the UK, and decades of dealing with leading manufactures we are able to offer unbeatable value and service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266 reviews

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4.6

All reviews

(266)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish. Extremely professional and kept us updated throughout the process. Gunita and all the sales staff were amazing and the two carpet fitters were extremely friendly and professional. We could not have asked for more. Thank you again 👍🏾

March 20, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 1 out of 5 stars

ok carpet prices BUT they rip you off in other ways.. AVOID!

The carpets are ever so slightly cheaper than other places. They told us we have to get grippers and if we don't any fitting issues will not be covered. They charged nearly £100 for grippers told us it is necessary to change. The free underlay is pretty much useless and the more "expensive" ones are of terrible quality. Do your own research and see if you really need these products before letting the scam you. A friend who installs carpets for a living told us the grippers were of the absolute cheapest kind and that we did not have to replace the grippers. This causes so many delays in installation as well as the ground underneath to be damaged by the gripper removal. They say that it's free installation but do your own calculations. The store tries to raise the price and charge for unnecessary items to make up the instalation fee.

March 20, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you for your review .Himalaya carpets provides the most competitive prices for overall fully fitted services. lower than our competitors . Our prices for the same quality and weight of carpets are lower then other stores, giving considerable savings. Especially when £10-15 per sqm is charged for labour and underlay by other stores before you take into account carpet prices. This is confirmed regularly by the quotations we consistently beat for like for like service of carpets, underlay and accessories. All our fitting services are backed up with guaranteed fitting and manufacture's warranty as an established retailer, which does not apply to "friend "operating from a non retail store. We disagree about your reference to our underlays.

Rated 5 out of 5 stars

Good experience

Helpful, knowledgeable staff who are really nice to deal with.

This is the second time I have used Himalaya and I would recommend them to anyone.

March 20, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 3 out of 5 stars

It was okay

Customer service in the store was good. The ladies were helpful. However, we were not kept up to date with the delivery of our carpets and the carpenters turned up at out door unexpected. We were lucky to not have to pay a cancellation fee as they had not confirmed they would be attending (as we need to shuffle all furniture beforehand). There was a long delay and communication with Himalaya was quite frankly awful. Otherwise, the 2 carpenters were so great. They did an amazing job and we are super pleased with our carpets! Really great quality and good price. Only thing to fault would be the communication of the team with their customers.

March 14, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thanks so much for your review and custom. our communication service is always good with our customers but we apologies for lack of communication service with you. once again thanks for using Himalaya carpets .Looking forward to see you in the future.

Rated 1 out of 5 stars

We visited the Southall showroom of…

We visited the Southall showroom of Himalaya Carpets in the new year to choose and eventually place an order for carpets for a large rental property in W. London. The choice of carpets was vast, the sales and measurement service was very professional and the staff very polite. Most importantly the prices were very competitive. Once the fitting was arranged , the fitters arrived on time, they were very professional and polite and completed tge fitting to a good standard. We have no hesitation in using their services in the future and recommending them. Paul Riat OBE.

February 21, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. (We assume your 1 star was done by mistake!)

Rated 5 out of 5 stars

Himalaya Carpet Professionals

Himalaya carpeters were professional and made sure my wish was made true. Very professional fitting team. I hope they get praise they deserve.

February 19, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 5 out of 5 stars

Thank you Himalaya Carpets,

Thank you Himalaya Carpets,
The buying process was very smooth and fast. The services that you offer are second to none. Your fitters were on time and very efficient.
With kind regards,
PlanDirect Limited.

February 14, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 4 out of 5 stars

Good service

Good service, efficient sales staff and polite fitters. Communication was good kept us informed, turned up when they said they would despite having to rearrange fitting at our end. New carpet and underlay look and feel great. Have used them before and no doubt will use again.

February 9, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 4 out of 5 stars

Excellent service and value for money

I have used the services of Himalaya Carpet for many years and they have always provided an excellent service and good value for money. The quality of their carpets is also very good. I highly recommend this company to others. Dr Azari

February 7, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom

Rated 5 out of 5 stars

I've always come to himalaya carpets…

I've always come to himalaya carpets for 40 years and they are so good and professional, helpful and understanding, wouldn't even think about going anywhere else.

February 6, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom

Rated 5 out of 5 stars

Good team

Good team, good customer service. The only negative point is I wish they clear the mess before they go.

February 5, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. The threads from installation are left for the customer to hoover later once the carpet has settled down. We do make sure that all pieces are removed.

Rated 5 out of 5 stars

Good service

Good service. Full credit to the fiitters foe Excellent service

February 4, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 5 out of 5 stars

great guys

great guys, job finished ,nice and tidy.

January 29, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 2 out of 5 stars

they do not have a comprenhensive range…

they do not have a comprenhensive range of carpets for customers to choose from.A surveyor was sent to my house but he did not check to see if the carpets would cause problem to the door to close.He was only interested to take my money which I paid in full.The carpet fiiters did not shave the bottom of the doors they said it will be ok over time.I had to phone the company to have the problem with the doors solved.

January 23, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you for your feedback
Each of our carpet retail stores do have the widest choice of carpets, both on display and in stock. Our Southall and Slough stores are over 10000sqft and our customers always find what they are looking for. In fact our customers always say that we have too much choice, but we are always on hand to assist!

We apologise for not informing of the gap needed and due to the time not allocated for trimming the doors we had to come back at a later date. We trust that you are enjoying your new carpet and we thank you for your custom.

Rated 5 out of 5 stars

Really good service

Really good service. Changed the date few times for fitting the carpet, the team were flexible and accommodating.

The team who came onsite were Fantastic and did a great job.

Will highly recommend.

January 23, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 5 out of 5 stars

Good service and communication at a…

Good service and communication at a very reasonable price.

Friendly and flexible - I needed to change the date of the fitting and they were happy to oblige.

Fitters did a good job and took the rubbish back with them.

January 20, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 5 out of 5 stars

Very helpful service

Very helpful service. Carpet was fitted within a week of ordering it. Looks great.

January 15, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 4 out of 5 stars

Very punctual and good service only…

Very punctual and good service only suggestion I would give is that if they did the cutting outdoors and maybe bought dust sheets with them as the dust was everywhere

January 9, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 5 out of 5 stars

Excellent customer service and quick…

Excellent customer service and quick delivery and fittings, the carpet it self excellent quality and good value for money and i don’t think you’ll get better deal then himalya carpet,the carpet fitters were excellent from start to finish and very polite and patient,would definitely recommend

January 9, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

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