HiQ Tyres & Autocare - Lancaster Reviews 

396
TrustScore 5 out of 5

4.9

116 Scotforth Road, LA1 4NP Lancaster, Lancashire, GB


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Rated 5 out of 5 stars

Unfortunately, I drove over a screw over the bank holiday weekend and then snapped the wheel locking nut trying to change the tyre. In panic I dumped my car on the forecourt of HIQ in the beforementio... See more

Company replied

Rated 5 out of 5 stars

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made t... See more

Company replied

Rated 5 out of 5 stars

I always use Hi-Q. They are reliable, courteous, kind and never patronising. They explain what they're going to do and how much it will cost before the work is done. And if you are waiting for your ca... See more

Company replied

Rated 5 out of 5 stars

Went to HiQ to get some work done on my car and had amazing service, Gary who i was dealing with was so help full and did a great job on my car, even didnt mind answering all my questions i had aswell... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Lancaster

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • 116 Scotforth Road, LA1 4NP, Lancaster, Lancashire, United Kingdom

  • 01524 62263

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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4.9

All reviews

(396)

2,539 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant work by the HiQ team

Needed rear tyres replacing after one popped coming off the motorway. I called up and they fit me in with a same day appointment. Really helpful, genuinely friendly and clearly wanting to get a job done well. Highly recommend

May 14, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Thank you for taking the time to leave us a great review Jenny! We really appreciate it.

Rated 5 out of 5 stars

Professional, quick & friendly service

Sam at HiQ quickly and professionally replaced one of my tyres that was pancake flat within an hour and with no appointment!! Sam and the staff at HiQ were responsive, polite and professional and got me back on the road within an hour … awesome 👍

May 7, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Hi Gail.
Thank you for taking the time to write us such a brilliant review! We are always delighted to provide a great service to our customers.
Kind regards,
Team Lancaster

Rated 5 out of 5 stars

Fantastic service received from these…

Fantastic service received from these guys today after being let down by Kwik Fit, they got me in ordered a tyre for me and got me on the way thanks again fully recommend

May 1, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

We really appreciate your business and your review Jonathan. Thank you!

Rated 5 out of 5 stars

HiQ go the extra mile …….

I can’t thank the staff at HiQ enough after the way they helped me out. I had a flat and three dodgy tyres. I also had a hospital appointment 45 miles away and just over an hour to get there. They were able to order and fit the tyres the same day. They also loaned me a car to make sure I got to my appointment. I have always trusted this company but my recent experience showed that they really do ‘go the extra mile’ Thank you!

April 16, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Customer service is extremely important to us here at HiQ Lancaster. Thank you for your kind review - we really appreciate it!

Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service. I needed two new front tyres the same day and HiQ sorted this out for me by ordering in the morning and fitting straight away on arrival at 2pm the same day. I couldn’t be more chuffed, lovely respectful friendly staff. I bought two premium tyres and the fitted price was very competitive. I would highly recommend HiQ and I will certainly use again. Thank you for an excellent service.

April 17, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Hi Steven,
Your kind words of recommendation are hugely valued by our team. We will always be delighted to assist with anything your vehicle may require!
Kind regards, HiQ Team

Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!! Burst my tyre at 6pm at night. By 4pm the next day they had ordered, had delivered and refitted my new tyre!! What a team! Thank you so much.

March 20, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Michaela, thank you for your excellent review! We really appreciate it :)

Rated 5 out of 5 stars

Thank you!

Since I moved to Lancaster in 1976 the people at this garage (Hi Q & Tyre Services before that) have looked after my cars consistently well and always with a friendly manner.

March 21, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Hi Christine,
Thank you for taking the time to leave us such a fab review! Customer service is extremely important to us and we really value your feedback.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Helpful Haydn!

Hadyn in the Lancaster branch was amazing when he helped me out this morning. After being left stranded by Halfords Mobile Tyre Fitting (didn't want to put too much torque on the locking nut so just left me with the new tyre), I popped into HiQ with my new tyre and locking nut on the off chance they may be able to help. Haydn removed the locking nut within seconds of my arrival and offered to fit the new tyre whilst I waited. 15 minutes later I was on my way. Great job and great customer service. I've already booked in for my next service and MOT!

March 16, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Hi Dan,
Thank you for taking the time to leave us such an excellent review. We will always be delighted to help!
Kind regards, HiQ Team

Rated 5 out of 5 stars

I highly recommend the HiQ team been…

I highly recommend the HiQ team been using them for years! My current car has been a real challenge (nightmare) over the years/months and the team at HiQ have gone above and beyond. They are very patient and i always feel like they will do there upmost to get whatever job thrown at them done to the best standard. super efficient and friendly.! All round great service and would use them again and again !

March 6, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Hi Rachel,
Thank you for taking the time to leave us such a wonderful review. Customer service is extremely important to us here at HiQ and we will always be delighted to help.
Kind regards and hope to see you again,
HiQ Lancaster

Rated 5 out of 5 stars

Thank you so much for sorting my car…

Thank you so much for sorting my car out so quickly! I am an NHS worker and contacted HiQ today regarding a flat tyre, they fitted me in straight away and fixed the problem. You were absolute stars and meant I could go onto other appts and not let anyone down! Thank you so so much Kath

March 4, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Kath, thank you for taking the time to leave us such a great review! We will always be delighted to help.

Rated 5 out of 5 stars

HiQ to the rescue!

A massive Thankyou to Jordan who came to my rescue after the exhaust fell off my car whilst driving into Lancaster. I got to the garage just as they were closing and asked if he could patch it up so I could get home but he did even better and fixed it properly even though it made him late leaving work. I honestly can’t thank him and the guys at HiQ enough and will definitely use them again.

February 29, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Hi Emma,
Thank you for taking the time to leave us such a great review. We look forward to helping you again next time. We're just glad to help :)

Rated 5 out of 5 stars

I had my tyre pressure light come on…

I had my tyre pressure light come on whilst on the motorway on my Renault Zoe last Friday. I showed up without warning and they were very accommodating. Sam had my tyre off in minutes and completed all the tests, within 20 mins I was on my way. Sam was fantastic and provided an excellent level of service.

February 23, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Tom, thank you for your extremely kind review! It means a lot to us :)

Rated 5 out of 5 stars

Fantastic Honest service

Took my car in today for Service & MOT, can't fault the service you get here. Honest garage that goes beyond to help you out, not just to make a quick buck. Trust this garage to take care of my car without a doubt and customer service is 10/10. Thanks Hayden & team amazing as always!

February 26, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Thank you for taking the time to leave our team this review Chris. We are super proud of our customer service.
Kind regards, Team Lancaster

Rated 5 out of 5 stars

Car repairs

Car brought in for front grille replacement and new tyres. Fantastic service. Honest, reliable, hard working with great customer service. Highly recommend . Thank you to all at HiQ

February 23, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Hi there,
Customer service is extremely important to us here at HiQ and we really value you taking the time to write us such a great review. We look forward to seeing you again soon!
HiQ Team

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Friendly and explain things well. Always happy to recommend them to others.

February 19, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Thank you for your great review Jillly! We really appreciate it.

Rated 5 out of 5 stars

I highly recommend the HiQ team

I highly recommend the HiQ team. My car tyre had a puncture and after calling the HiQ office, their mobile tyre repair van was swiftly dispatched to my home. John the technician who arrived was super efficient and friendly. All round great service and would use them again!

February 16, 2024
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Thank you for taking the time to leave us such a brilliant review! We will always be glad to provide an efficient and friendly service.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Great service

We were travelling home when my car had a flat tyre. We called and they were so friendly and could see us straight away. They checked if the tyre could be repaired which it could and fixed it for us. The staff were very friendly and helpful and I was very impressed with the service and price. Would highly recommend them

February 15, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

We are extremely grateful for your kind words of recommendation Kate - thank you! We will always be glad to help.

Rated 5 out of 5 stars

Gained a new customer :)

I brought my car in due to an usual and rather worrying sound coming from underneath. The gentleman I spoke to was really helpful and booked me in for a couple of days later. I took my car in a few hours ago and was called back less than an hour later and was told what the problem was (which was due to bad practice elsewhere). The error was fixed and I wasn't even charged for the help I received. It's safe to say the garage now has a new customer and certainly be returning for any work I need in the future. Big relief and a huge thank you to Gary at HiQ Lancaster.

February 15, 2024
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

We really appreciate you taking the time to leave our team such an excellent review. Kind regards, Team Lancaster :)

Rated 5 out of 5 stars

Breakdown

I broke down and was recommended by RAC. Really helpful and fixed my car really quickly. Very efficient. Would definately use them again.

February 2, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Thank you for your extremely kind review Vanessa! We really appreciate your business and will look forward to seeing you again.

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