Hireacamera.com Reviews 

1,860
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their exceptional helpfulness, noting that the customer service team handles all inquiries immediately and always goes above and beyond. Reviewers strongly emphasize the spotless condition of the equipment, consistently describing the overall rental service as reliable, seamless, and remarkably efficient. Some people were satisfied with the prompt delivery, mentioning that items arrived early in robust protective cases complete with all necessary accessories and backup tools. Consumers also appreciated the personalized recommendations provided by knowledgeable staff members to ensure they selected the exact gear needed for their successful creative shoots.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as exceptionally efficient,... See more

Product

Clients share positive opinions on product quality, highlighting that items arrive early and in immaculate... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting an impressive and consistently high... See more

User experience

Consumers find the user experience to be exceptionally satisfying and smooth throughout the entire process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a filmmaker and photographer I've used plenty of rental houses in the past, but none come close to Hire A Camera in terms of service. I contacted the team with a particularly tricky brief, but Elle... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Easily contactable by phone. Extremely helpful. Sent the camera a day early to ensure I received it for going away. It arrived in very strong protective box. Included a strap, two b... See more

Company replied

Rated 5 out of 5 stars

Impressive customer service. Ellen called to confirm initial requirements, then nearer the time of hire called again to verify that plans had not changed. I was using the hire kit for a wedding, so l... See more

Company replied

Rated 5 out of 5 stars

I hired a Canon R6 mark two and a lens as I’m thinking of changing over to Mirror less. The whole process was very simple straightforward. I also got a call the day before to check if I need anything... See more

Company replied


Company details

  1. Audio Visual Equipment Rental Service
  2. Binoculars Store
  3. Camera Store
  4. Photo Shop
  5. Photography Service
  6. Video Production Service

Written by the company

Hireacamera started back in 2003 and has grown into one of the UK’s most popular suppliers of camera equipment, lenses and accessories. Whilst we continue to grow and adapt to the new demands of our customers, we constantly strive to make hiring from us the best rental experience possible. We started as a family firm and still maintain the same values. Our customers not only include enthusiasts and professionals within the photography and video industries but also agencies, local governments, industrial companies and large corporations. We deliver UK Nationwide on a pre-12pm service for complete peace of mind. Our website offers live stock availability and booking 24/7 365 days a year. In addition, this year we have added a network of Click and Collect stores, making it even easier to plan your shoot. For companies we offer accounts with dedicated support staff and favourable terms of payment.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,860)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I hired a Canon R6 mark two and a lens…

I hired a Canon R6 mark two and a lens as I’m thinking of changing over to Mirror less. The whole process was very simple straightforward. I also got a call the day before to check if I need anything else . all the emails confirmations and returns were very efficient . The equipment was spotless and came in very tough Peli cases . highly recommend this company.

August 27, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your fantastic review Andy! We're thrilled to hear that hiring the Canon R6 II and RF 24-70mm lens was a simple and straightforward experience as you explore switching to mirrorless. It’s great to know our follow-up call, efficient email confirmations, and smooth return process met your expectations. We’re also pleased you found the equipment spotless and well-protected in our Peli cases. Your recommendation means a lot, and we’d love to assist you again in the future!

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

Fantastic professional experience as always!

Always a pleasure dealing with hireacamera and simply would not go anywhere else for my camera and lens hire

August 27, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your wonderful review Aaron! We're delighted to hear that hiring the Sony A7 III and Sony 24-70mm GM II for your wedding shoot was another fantastic and professional experience. It’s truly special to know you wouldn’t go anywhere else for your camera and lens hires—your loyalty means the world to us! We look forward to supporting your next project.

Warm regards,
Hannah

Rated 5 out of 5 stars

Another fabulous experience with…

Another fabulous experience with Hireacamera. Great communication to confirm order details and to arrange delivery. The lens itself was excellent, the return process had improved since last time as I was given a 2 hour time slot for collection rather than having to wait in all day. I’ve already ordered our next lens for upcoming Safari. I like dealing with straightforward companies who offer a consistently high level of customer service. Thank you again

August 26, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your fantastic review Mark! We're thrilled to hear you had another fabulous experience hiring from us. It’s great to know our communication was spot-on, the lens was excellent, and the improved return process with the 2-hour collection slot made things easier. We’re excited that you’ve already booked your next lens for your upcoming safari—happy shooting! Thanks for your kind words and for choosing Hireacamera for our consistently high level of service.

All the best,
Hannah

Rated 5 out of 5 stars

Great company easy to do business with

Great company easy to do business with. Flexible friendly and helpful.

August 14, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your fantastic review John! We're delighted to hear that hiring the Canon TS-E 17mm lens for your AirBnB shoot was a great experience. It’s wonderful to know you found us easy to work with, flexible, friendly, and helpful. We look forward to supporting your next project!

Thanks for choosing Hireacamera!

Best wishes,
Hannah

Rated 5 out of 5 stars

Excellent Service - recommended

Helpful, efficient and well organised.

August 15, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your kind review Andrew! We're thrilled to hear that you found our service helpful, efficient, and organised while hiring your Sony equipment. It’s great to know we met your expectations, and we look forward to assisting you with your next project. Thanks for choosing Hireacamera!

All the very best,
Hannah

Rated 5 out of 5 stars

Good company

Easy to use website - procedures clear

Kit arrived well packed and in excellent condition

Return easy

August 15, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your great review David! We're delighted to hear that your experience hiring the Canon R5 II for your bird photography trip was so positive. It’s fantastic to know you found our website easy to use, the procedures clear, and the kit well-packed and in excellent condition. We’re also glad the return process was straightforward. We look forward to supporting your next photography adventure!

All the best,
Hannah

Rated 5 out of 5 stars

Great experience, very easy to deal with

Great experience and very easy to deal with. Good range of lenses available at reasonable prices. Thanks

August 15, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your wonderful review Steve! We're thrilled to hear you had a great experience hiring the Canon EF 100-400mm lens for your wildlife photography holiday. It’s fantastic to know you found our service easy to deal with and appreciated our range of lenses and pricing. We look forward to supporting your next adventure! Thanks for choosing Hireacamera!

All the very best,
Hannah

Rated 5 out of 5 stars

Great customer service

Great customer service, great price and overall great experience. Highly highly highly recommend.

August 13, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your glowing review Ivailo! We're thrilled to hear that you had a great experience hiring the Fujifilm X100V, with top-notch customer service and pricing that hit the mark. Your enthusiastic recommendation means a lot to us! We can’t wait to assist you again. Thanks for choosing Hireacamera!

Best regards,
Hannah

Rated 4 out of 5 stars

Good service and helpful support

Did what they said they would do in terms of deliver and collection. Great customer service.

August 6, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your taking the time to write a review Tony! We're delighted to hear that the delivery and collection for the Canon EF 24-70mm lens hire went as promised for your wedding shoot. It’s fantastic to know you were happy with our customer service. We look forward to assisting you again in the future.

All the best,
Hannah

Rated 5 out of 5 stars

Excellent company to hire from

Ordered a Fuji XH2 for a wedding shoot. I spoke to the team and they recommended a longer hire period as I was travelling the day after the camera was due to arrive. Their reasoning for the extension was so that they could guarantee a replacement if there were any issues. This was a free extension.
There were no issues with the camera.
Returning was easy. All the packaging was provided and Parcelforce came to pick it up at the designated time.
I will use this company again.

August 12, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your fantastic review Kevin! We're thrilled to hear that your experience hiring the Fuji XH2 for your wedding shoot went so smoothly. It’s great to know our team’s recommendation for the free extension gave you peace of mind, and that the camera performed perfectly. We’re also pleased the return process with Parcelforce was hassle-free. We look forward to supporting your future shoots—thanks for choosing Hireacamera!

All the very best,
Hannah

Rated 5 out of 5 stars

It was very easy to hire a camera

It was very easy to hire a camera. The camera arrived early, complete with everything I needed, including batteries, a charger, memory cards, and a card reader. The camera was like new. I highly recommend Hireacamera, and I would use them again.

August 11, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your wonderful review Monica! We're delighted to hear that hiring the Nikon D780 was such a seamless experience for you. It’s great to know the camera arrived early, in like-new condition, and came with all the essentials you needed. We truly appreciate your recommendation and look forward to assisting you with your next hire. Thanks for choosing Hireacamera!

Kindest regards,
Hannah

Rated 5 out of 5 stars

It's always easy dealing with…

It's always easy dealing with Hireacamera! Easy enough to book the camera hire online, a follow-up call as it'd been a while since I last hired anything.

A few days before my hire was due to start, I got another call to say they could ship the camera out the following day (a couple of days early) at no extra charge 😁

Would I use HaC again? Yes. Would I recommend them? Yes!

August 6, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your brilliant review Richard! We’re so pleased to hear that hiring the Panasonic G9II was a smooth and positive experience for you. It’s great to know the online booking was straightforward, our follow-up calls were helpful, and that you appreciated the early delivery at no extra cost. Thanks for your trust and recommendation—we can’t wait to assist with your next hire!

All the best,
Hannah

Rated 5 out of 5 stars

Timely despatch and the excellent kit

Timely despatch and the excellent kit. Collected on time too!!!

August 6, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your great review Howard and for your continued loyalty over the years! We're thrilled to hear that the timely dispatch, excellent kit, and punctual collection met your expectations once again. It’s always a pleasure to support your projects, and we look forward to many more years of working together.

All the very best,
Hannah

Rated 5 out of 5 stars

A first class lens hire service

A first class easy service and lens was in perfect condition. Delivered to my door in a case that means you don’t have to worry about it getting damaged. The whole hire was easy and kept informed of what to expect and even had a call to ensure I was happy with how things would be done. Refund of deposit was quick 4 days. Would use again without question.

July 29, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your fantastic review Robert! We're delighted to hear that hiring the Nikon Z 100-400mm lens was a first-class experience for you. It’s great to know the lens arrived in perfect condition, safely delivered in its case, and that our team’s communication and quick deposit refund met your expectations. We’re thrilled to have earned your trust and look forward to assisting you again in the future. Thanks for choosing Hireacamera!

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

Excellent all round service

Excellent all round service. Will definitely use again.

August 6, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your wonderful review Stuart! We're thrilled to hear you had an excellent experience hiring the Canon EF 100-400mm for your wildlife photography. We’re grateful for your feedback and can’t wait to assist with your next project.

Best regards,
Hannah

Rated 5 out of 5 stars

Excellent

We hired equipment from Hireacamera for a client project and found the whole process very straightforward. The team was responsive, the equipment was in excellent condition, and our holding deposit was returned promptly without any issues. A reliable and professional company – would definitely use them again

July 28, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your fantastic review Emma! We're thrilled to hear that your experience hiring the Blackmagic Pocket Cinema Camera 6K for your documentary project was straightforward and positive. Our team takes pride in providing responsive service and well-maintained equipment, so it’s great to know we hit the mark for you. We look forward to supporting your future projects—thanks for choosing Hireacamera!

All the very best,
Hannah

Rated 5 out of 5 stars

The camera was sent early which was…

The camera was sent early which was very thoughtful. It had a memory card and very clear return instructions

August 1, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your kind review Simon! We're delighted to hear that you appreciated the early delivery of the Fujifilm GFX100S II and GF 20-35mm lens. It’s great to know that the inclusion of a memory card and clear return instructions made your experience even better. We strive to provide thoughtful and seamless service, and we’re thrilled to have met your expectations. We look forward to assisting you again in the future!

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

Amazing service

Amazing service . Helpful and friendly staff who helped every time we rang with any questions. Efficient and secure delivery and collection - again great communication . Equipment fantastic. Can not recommend more highly . Thank you we will use again

July 30, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your glowing review Alison! We're thrilled to hear about your amazing experience hiring the Canon RF 100-500mm lens for your safari. It’s wonderful to know that our helpful and friendly staff, efficient and secure delivery, and clear communication made the process seamless for you. We’re delighted that the equipment performed fantastically, and we truly appreciate your high recommendation.

Best regards,
Hannah

Rated 5 out of 5 stars

Great service and a simple process.

Wanted to try the Z6ii before purchase. Hire a camera had the exact model in stock and available when I needed it. Simple hiring process. Great communications. Fab staff all meant an amazing experience. Highly recommended and will be using them again for sure.

August 1, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your wonderful review Stuart! We're delighted to hear that you had an amazing experience hiring the Nikon Z6 II to try before purchasing. It’s great to know that our simple hiring process, clear communication, and friendly staff made the process smooth and enjoyable for you. We’re thrilled to have the exact model you needed in stock and look forward to assisting you again in the future. Thanks for your high recommendation!

All the best,
Hannah

Rated 5 out of 5 stars

From start to finish my experience with…

From start to finish my experience with Hireacamera has been outstanding.

It was my first time using a camera rental company and hireacamera seemed like the most reputable company within my search results and they stocked the camera that I needed so it was a no-brainer to use them for my project.

The camera arrived very well packaged in a peli-case, on time via a courier and was collected the day after the shoot.

I will definitely be using Hireacamera again.

July 23, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your fantastic review David! We're thrilled to hear that your first experience with Hireacamera was outstanding. It’s wonderful to know that you found us reputable and well-stocked with the Sony A7 IV for your project. We take pride in ensuring our equipment, like the camera arriving in a secure peli-case, is delivered on time and collected seamlessly. Your kind words mean a lot, and we can’t wait to assist you with your future projects!

Best regards,
Hannah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look