Hireacamera.com Reviews 

1,862
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their exceptional helpfulness, noting that the customer service team handles all inquiries immediately and always goes above and beyond. Reviewers strongly emphasize the spotless condition of the equipment, consistently describing the overall rental service as reliable, seamless, and remarkably efficient. Some people were satisfied with the prompt delivery, mentioning that items arrived early in robust protective cases complete with all necessary accessories and backup tools. Consumers also appreciated the personalized recommendations provided by knowledgeable staff members to ensure they selected the exact gear needed for their successful creative shoots.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as exceptionally efficient,... See more

Product

Clients share positive opinions on product quality, highlighting that items arrive early and in immaculate... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting an impressive and consistently high... See more

User experience

Consumers find the user experience to be exceptionally satisfying and smooth throughout the entire process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a filmmaker and photographer I've used plenty of rental houses in the past, but none come close to Hire A Camera in terms of service. I contacted the team with a particularly tricky brief, but Elle... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Easily contactable by phone. Extremely helpful. Sent the camera a day early to ensure I received it for going away. It arrived in very strong protective box. Included a strap, two b... See more

Company replied

Rated 5 out of 5 stars

Impressive customer service. Ellen called to confirm initial requirements, then nearer the time of hire called again to verify that plans had not changed. I was using the hire kit for a wedding, so l... See more

Company replied

Rated 5 out of 5 stars

I hired a Canon R6 mark two and a lens as I’m thinking of changing over to Mirror less. The whole process was very simple straightforward. I also got a call the day before to check if I need anything... See more

Company replied


Company details

  1. Audio Visual Equipment Rental Service
  2. Binoculars Store
  3. Camera Store
  4. Photo Shop
  5. Photography Service
  6. Video Production Service

Written by the company

Hireacamera started back in 2003 and has grown into one of the UK’s most popular suppliers of camera equipment, lenses and accessories. Whilst we continue to grow and adapt to the new demands of our customers, we constantly strive to make hiring from us the best rental experience possible. We started as a family firm and still maintain the same values. Our customers not only include enthusiasts and professionals within the photography and video industries but also agencies, local governments, industrial companies and large corporations. We deliver UK Nationwide on a pre-12pm service for complete peace of mind. Our website offers live stock availability and booking 24/7 365 days a year. In addition, this year we have added a network of Click and Collect stores, making it even easier to plan your shoot. For companies we offer accounts with dedicated support staff and favourable terms of payment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,862)

103 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service at a great price!

Chose Hireacamera as they were a lot cheaper than the company I had used for my previous lens hire. Proactively contacted me and offered to send the lens two days early for no extra charge. Great communication at all stages, collection and delivery exactly as expected. Will definitely use next time!

March 7, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your fantastic review Simon! We're so glad you enjoyed using the Sony 16-35mm GM II on your trip and appreciate you taking the time to share your positive experience. We hope to see you again soon!

All the very best,
Hannah

Rated 5 out of 5 stars

Very organised and helpful

Very organised and helpful. Will certainly use again.

February 24, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for posting a review David. I hope you were able to get some amazing photos in Kenya with the Canon RF 100-500mm. Looking forward to assisting you in the future.

All the very best,
Hannah

Rated 5 out of 5 stars

Great and easy to use service

Great and easy to use service. Advice readily given over the phone prior to booking online which was extremely helpful and courier additional service for drop off and pick up very efficient. Will definitely use again. Hireacamera was recommended to me and I’ll now pass the recommendation on. I borrowed a zoom lens for gorilla trekking in Uganda and had I not my photos just wouldn’t be the same! Thank you.

February 20, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for taking the time to write a review Tina and for your lovely feedback. I have passed it on to Nathan who managed your booking. I am so pleased your trip was a success! I hope we will be able to assist you with your next adventure!

All the very best,
Hannah

Rated 5 out of 5 stars

Can’t recommend Hireacamera enough

Can’t recommend Hireacamera enough! They were super helpful through the whole process and I will definitely be using their services again!

February 11, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for reviewing us Amy, and for your kind words. I have passed them on to Nathan! I hope shooting your short film went well. Looking forward to assisting you in the future.

All the very best,
Hannah

Rated 5 out of 5 stars

It's rare to find customer service of…

It's rare to find customer service of this standard anymore. Needed a range of cameras and sound equipment for a show. They answered multiple questions and guided me as to the correct equipment etc. Made the whole process a pleasure. Once reserved, they followed up with a detailed phone call as to how the delivery and return system would be conducted. Absolute pleasure to deal with. Highly recommend.

February 13, 2025
Unprompted review
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for taking the time to post a review Robert and thank you for your kind words. I have passed them on to Mary who is managing your booking. I hope everything goes well with your upcoming shoot.

All the very best,
Hannah

Rated 5 out of 5 stars

Excellent selection of cameras

Excellent selection of cameras, lenses, and accessories. The prices and deals were competitive.

February 3, 2025
Unprompted review
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for taking the time to post a review Harvey and for your positive feedback. Looking forward to assisting you in the future.

All the very best,
Hannah

Rated 5 out of 5 stars

Great service will use again.

Great service will use again.

January 23, 2025
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for posting a review Adam, I have passed your kind words on to Nathan who assisted with your booking. I hope the Blackmagic 6K Pro worked well for your shoot. Looking forward to assisting you in the future.

All the very best,
Hannah

Rated 5 out of 5 stars

Hire a cam are superb

Hire a cam are superb. The best in the business. Can't fault them.

January 16, 2025
Unprompted review
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for taking the time to post a review Oliver and for your kind words - I have passed them on to the team. I hope the DJI Transmission worked well for your shoot. Looking forward to assisting you in the future.

All the very best,
Hannah

Rated 5 out of 5 stars

It was really well packed easy to send…

It was really well packed easy to send off and arrived early

October 18, 2024
Unprompted review
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for taking the time to post a review Oliver. I am pleased to see you enjoyed using our service. I hope we will be able to assist you in the future.

Wishing you all the very best,
Hannah

Rated 5 out of 5 stars

What you need and expect

The team at Hire a Camera are prompt, friendly and helpful. Just be aware that when hiring gear you will have the hidden cost of insurance from a third party (they provide a link to one) and you will also need to insure the pelican case your gear arrives in!

December 19, 2024
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for taking the time to post a review Simon, and for your kind words, I have passed them on to Mary who managed your booking. I hope you enjoyed using the Sony 35mm GM lens and that you got some great shots of the wedding.

Wishing you all the very best,
Hannah

Rated 5 out of 5 stars

Reliable and helpful!

Reliable and helpful!

November 27, 2024
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for taking the time to post a review and for your kind words. I have passed them on to Nathan who managed your booking. I hope you enjoyed using the DJI RS 2. Looking forward to assisting you with future projects.

All the very best,
Hannah

Rated 5 out of 5 stars

Great service all round

Great service helped me out while my camera was getting fixed will definitely use again in the future

November 14, 2024
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for posting a review Liam. I am so pleased we were able to help you out whilst your A7 IV was being repaired. Looking forward to assisting you in the future.

All the very best
Hannah

Rated 5 out of 5 stars

Great service

Great service. Really helpful phone call shortly after I ordered the lens I wanted to borrow - talked through the process and made sure that the courier service was going to work for me based on when I was going to be at home and when I needed it. The lens turned up exactly as expected, and it was in great condition and worked perfectly. Return process was really easy and my deposit was refunded very promptly.

I’d definitely use them again - would strongly recommend.

November 8, 2024
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for taking the time to post a review Ben and for your kind words - I have passed them on to Mary who managed your booking. I am pleased you enjoyed using the Sony 70-200mm GM II lens to shoot your matches. Looking forward to assisting you with future projects.

Wishing you all the very best,
Hannah

Rated 5 out of 5 stars

Great service

Great service. Lens in excellent condition. Everything processed promptly. Great company.

November 7, 2024
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for posting a review Emma, and for your kind words. I have passed them on to Mary who managed your booking. I am really pleased you enjoyed using the Sony 85mm GM lens for your event. Looking forward to assisting you in the future.

All the very best,
Hannah

Rated 5 out of 5 stars

Always a great service

Always a great service, from the UX on their website, through to the phone calls they make to go through the booking, delivery, collection, quality of kit - and the free sweets! it's always brilliant.

November 5, 2024
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for taking the time to post a review Rob and for your kind words, I have passed them on to Mary who managed your booking. I hope your event went well. Looking forward to assisting you with your future events.

Wishing you all the very best,
Hannah

Rated 5 out of 5 stars

Great service and excellent customer…

Great service and excellent customer service to ensure we had the hire on time. Would recommend!

October 31, 2024
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for posting a review Marcus and for your kind feedback, I have passed it on to the team. Looking forwards to assisting you with future projects.

All the very best,
Hannah

Rated 5 out of 5 stars

Excellent service.

Lovely people. Amazing service.

November 5, 2024
Unprompted review
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for taking the time to post a review Emma and for your kinds words, I have passed them on to Mary. I hope you enjoyed using the the Sony FE 85mm GM for your event. Looking forward to assisting you with future orders.

All the very best,
Hannah

Rated 5 out of 5 stars

Great Service!

Quick and easy with great support when i needed to keep the lens longer than i thought. I will be using hire a camera whenever i need anything first!

October 11, 2024
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for posting a review Keeran and for your kind words, I have passed them on to the team. I hope you got some great shots of the football on the Nikon Z 70-200mm. Looking forward to assisting you with future orders.

All the very best,
Hannah

Rated 5 out of 5 stars

Third time of renting equipment from…

Third time of renting equipment from Hireacamera - and it’s the third 5 star service.. proves they offer consistency. What makes them so good?

Great pricing.
Great range of equipment.
Picking up the phone instantly and answering questions straightaway - extremely knowledgeable.
Courtesy call before dispatch too to check compatibility.
Absolute ease of delivery and return through APC.
Free sweets. :)

When you’re stressed organising a shoot - it’s nice to know you don’t have to worry about your extra kit.

October 16, 2024
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for taking the time to write such a glowing review James! I have passed your kind words on to the team. I am so pleased you are enjoying using the service. Looking forward to assisting you with your next project.

All the vey best,
Hannah

Rated 5 out of 5 stars

Great equipment and very straightforward…

Great equipment and very straightforward process.

October 11, 2024
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for posting a review Stephen. I hope you had a fantastic time on safari and saw some amazing animals on the Canon 10x30 IS binoculars. I hope we will be able to assist with your next adventure!

All the very best,
Hannah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look