Historic Newspapers Reviews 

So disappointing, avoid and save your time.
Keen to take money however no service provided, paid for Urgent Delivery and all I get excuses. More than week around and only God knows when order will be delivered. Waste of money and time! Wish they would tell me this on checkout process….
See below reply:
Thank you for reaching out to us again.
Our delivery dates can vary depending on a number of things including book format, final delivery address, and which of our workshops is processing the order. While we do everything we can to ensure our timings are accurate throughout the order process, on rare occasions the delivery estimate may update prior to or just after shipping.

Looking at your details, it does appear that our workshop has experienced a delay in fulfilling your order, taking longer than usual to prepare your order and get it on its way. After speaking with our operations team, we've been told the workshop is expecting to catch up and ship very soon. At the moment they've not given us an exact range, but estimate your order should ship within 3-5 business days.

Again, we'd like to reassure you that in nearly all cases the wiggle room in our estimates does ensure orders arrive on the intended dates, so we're quite hopeful you'll have your order in good time. Of course should it not arrive when expected, please do let us know and we'll be happy to help further.

Kindest regards,
Dawn

Terrible customer service and delivery times. I ordered a newspaper book as a gift for a 90th Birthday, and paid extra for Urgent delivery, but a week later I still haven't received it (and missed the birthday). I have complained to Historic Newspapers, who have just said that it is delayed and they'll ship it when then l they can. Wow, this is incredibly unprofessional and the only compensation they offered was £2! Be careful ordering from this company, they are extremely slow at delivery.

This company is fantastic, the album we received was fantastic, full of great newspaper pages from years gone by. Fabulous present for my father in law. Definitely recommend

Amazing company, extremely helpful and patient. Ordered some albums for special birthday gifts, fast delivery and excellent quality. Would highly recommend this company. 5 star service.

Great product, amazing birthday present. Only downside was the delivery. Worst delivery courier, eventually delivered after “several attempts” despite that would highly recommend.

They misrepresented the paper I agreed to buy as the Daily Express, when in fact it was the Daily Express Welsh Edition. Since they specified for the same date the Scottish or Irish Editions they should have said Welsh Edition and made it clear that this was not the National edition. The article I wanted relating to an achievement of my grandfather was on page 5 of the archive - national edition. It is not in this one, and that was the only reason for buying it. How did I know that it was not the genuine Daily Express but a different edition?
This is £58 of wastepaper.

The presentation of both my orders could not be faulted. However, in order to place a further order, I needed yo be able to speak to someone in person. Having requested this, I was informed that you do not deal with enquiries over the phone. What a pity as I could not pursue this order and unlikely to make another one. People and personal contact do matter or do we have to rely solely on technology these days???!!!

Received The Times (for 70th birthday) dated 8 January 1955. Page 3 had a 3” x 2” hole in the paper that someone had clearly cut out! Really disappointing. Awaiting Customer Service.

Arrived super quick, good condition and a great Xmas gift, thanks!

I was really excited about this but when it arrived whilst the item was lovely, there was a couple of small snags. I contacted the customer service team and I cannot fault them! Fast response, multiple options on how to rectify and really kind staff. I've given 5 stars because although there was an issue, sometimes these things happen and they acted so amazingly afterwards that they fully deserve credit! I will be a repeat customer 😊

Still waiting for order a week after the date it said it would be delivered

Update to previous one star review. The missing item has now turned up and is an excellent product. Very happy with it. I think there needs to be improved access to customer service - a phone number to call would help.

Absolutely shocking costumer service! I have emailed and they bounce back, I have messaged on Facebook, filled out a contact form on the website, tweeted them and commented on one of their posts and no response! I got sent the complete wrong item and it’s for a Christmas present and I needed it to sorted asap!! So disappointed as it wasn’t cheap and was for a special present.

I placed an order that needed amending. I sent an email within 5 minutes of the order going through to notify them of the issue. I have then sent four subsequent emails and they have not responded to any of my email or website messages.

Very poor customer service. Virtually no way of contacting them if there was an issue. I would not use again and urge people to consider this before ordering

Horrific service. My item has arrived damaged. Emailed the company, asked them to arrange a replacement as soon as possible to avoid missing Christmas and now they have blocked my email address so I am unable to contact them any other way. Do not order from here!! Terrible company.

I ordered the personalised newspaper leather book for my Dads 70th. Unfortunately the book came printed upside down and had bubbles in the leather. I’ve emailed the company to deal with the issue and got a response after 3 tries to say that they cannot do anything before Christmas and if I wanted a refund it would be in credit on there website only. I responded asking for a quick replacement or a full refund three days ago to which I’ve received no response despite daily emails requesting a reply.

The product is not cheap and the quality doesn’t match the cost although I understand the bespoke nature driving the price, but the customer service is atrocious and nowhere near the level expected, I still have no idea how my issue will be dealt with or even any confidence it will be dealt with. Maybe they’ll add another year’s newspaper headline on and I could give it my Dad for his 71st!

Absolutely gorgeous gift for a grandma that’s ’doesn’t Need or want anything’ a beautifully presented and unique gift thanks!

I have placed an order with yourselves on 8/12/2024 but haven't received any confirmation email or able to track my order when I put it into the tracking system on your website. I have spent nearly £100 on this order and had no response from you through email or Facebook messenger I’m Absolutely disgusted! Feel like I’ve been coned! Your customer service is diabolical! How you can get away with this is awful! Avoid this company!

Ordered 3 weeks ago, never received. They now tell me they don’t know what happened, despite confirming my order at the time. They are still promising delivery by Christmas, how?? A very empty promise. Very disappointing.

I was told my order would be delivered Dec 2nd and it has not. i have had repeatedly tried contacting the company and am getting no response. I am so disappointed as the was a gift for a special occasion.

my issues has now been resolved