My fist bad impression was that the staging environment is not working properly. The nail in the coffin was that they require too many documents. Too many sensitive documents. Then when you pr... See more
Company replied
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The pending review took a while, but after I contacted the team, they responded quickly and provided excellent support. Special thanks to Tracy and the support team for their fast and helpful service... See more
We have a very good experience with HitPay service team, one especially Ana. We mentioned how we've been rejected countless times and she just stayed with us throughout the screening process and hel... See more
Company replied
We hit a few minor hiccups getting verified with HitPay, but with good communication and teamwork on both sides, we got through compliance smoothly. Their onboarding team was responsive and helpful t... See more
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Company details
Written by the company
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Contact info
1 Keong Saik Road, 089109, Singapore, Singapore
- support@hit-pay.com
- www.hitpayapp.com
4.4
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Simple steps,no need to wait for…
Simple steps,no need to wait for approval..👍👍👍👍👍
October 16, 2024
Unprompted review
Reply from HitPay
We're happy you find our platform simple, Edmund! Thank you!
hitpay provides convenience in our…
hitpay provides convenience in our business and satisfaction on the customers side
October 15, 2024
Unprompted review
Reply from HitPay
Thank you Yerikho!
easy payment
payment is easy to setup. credit card and bank transfer
October 16, 2024
Unprompted review
Reply from HitPay
love hearing setup was easy on both credit card and bank transfer, that's the goal with HitPay every time.
HitPay has Efficient and Reliable Payment Solution! been a game-changer for…
HitPay has been a game-changer for Viktor & Sasha. It's easy to set up, supports multiple payment methods (including PayNow), and integrates smoothly with our store. Payments are quick, and we love the seamless transfer to our Wise SGD account. It has simplified our business operations, allowing us to focus on growth. Highly recommend for any business looking for a reliable, efficient solution!
October 16, 2024
Unprompted review
Reply from HitPay
this is such a full picture, Cindy, and we love it! easy setup, multiple payment methods including PayNow, smooth store integration, and seamless transfers to your Wise SGD account, that's HitPay working exactly as intended. glad it's freeing you and Sasha up to focus on growth. thank you for this!
Fees are very affordable
Fees are very affordable. Was able to link hitpay to our company app as well. Also able to customize the admin fees for various payment methods. Areas for improvement would be more customizability for the customer receipt for payment links. Would be good if admin fees could be customized for international card payment and local card payment, since the hitpay fees vary for the two.
October 14, 2024
Unprompted review
Reply from HitPay
really appreciate the detailed feedback here. glad the fees have felt affordable and that linking HitPay to your company app worked well, along with customizing admin fees across payment methods. good points on receipt customization for payment links and splitting admin fees by international vs local card payment, we'll pass both along to the product team as feature requests. thanks for taking the time to write this out!
we can cater credit card payment on our…
we can cater credit card payment on our customers
September 9, 2024
Unprompted review
Reply from HitPay
glad accepting credit card payments has been an easy add for your customers, thanks for sharing this!
Hassle-free onboarding and usage
October 16, 2024
Unprompted review
Reply from HitPay
hassle-free is exactly what we're going for, from onboarding all the way through daily use. thanks for the kind words!
Convenient for both the merchants &…
Convenient for both the merchants & customers to process payments. However, it will be better if the payout period for the merchants can be shorten.
October 15, 2024
Unprompted review
Reply from HitPay
convenience on both sides of the transaction, that's the balance we aim for, thank you for that. on payout timing, we hear you, faster payout periods are something we're actively looking at as we grow, so this feedback is genuinely useful for shaping that. appreciate you flagging it.
Reply from HitPay
easy to use and navigate, simple but exactly what we're aiming for. thanks for this!
Hitpay made my business seamless
Hitpay made my business receiving payments seamless with payers by card/ paywave/ or most of the payment methods i had difficulty before (grabpay/ alipay etc) best thing is a one time payment for the POS system and lastly great after sales service! 5-Star Rated.
October 16, 2024
Unprompted review
Reply from HitPay
Card, PayWave, GrabPay, Alipay, all in one place after dealing with that fragmentation before, that's a great use case for HitPay. and a one time POS cost instead of ongoing fees, plus solid after sales support, that's the full package. thank you for the 5 stars and the detailed writeup!
Great Customer Support
It's great to be able to contact customer support through WhatsApp, and the response rate is within the same day.
The status of payment links (e.g. completed or unpaid) is clearly stated for easier reference.
It will be even better to show the breakdown of transactions related to every bank payouts, instead of having to download it.
Only downside for now is the high foreign currency transaction fees (+2%) :(
September 20, 2024
Unprompted review
Reply from HitPay
really glad WhatsApp support with same day responses has worked well Angie, and that payment link statuses are clear for your reference. good suggestions too, showing a transaction breakdown per bank payout instead of requiring a download, and on the foreign currency fees, that's fair feedback on cost, we'll pass both along to the product team. thanks for laying this out so clearly.
Easy to collect payment.
October 1, 2024
Unprompted review
Reply from HitPay
easy collection is exactly the point, glad HitPay's made that simple for you. thanks for sharing!
Reply from HitPay
smoother transactions leading to higher sales is a great outcome, love hearing this. thank you!
Always fast payment into my account
Always fast payment into my account
October 16, 2024
Unprompted review
Reply from HitPay
fast payments landing in your account every time, that's the reliability we want you to count on. thanks for this!
One-stop shop for Payments
It's a one-stop shop for payments.
Hitpay is a really convenient payment gateway for Singapore sales. We only use the POS, not the website option, but it is excellent for inventory control too. Sometimes payments do take a bit longer to process, the rates can be higher than I like (we use Square in Australia so it's quite high compared to that) and the way that different payments are credited to your account at different times makes for tiresome accounting, but it's still the most convenient POS system I've found for Singapore retail.
October 16, 2024
Unprompted review
Reply from HitPay
really appreciate this level of detail, it helps a lot. glad HitPay's been the most convenient POS you've found for Singapore retail, especially for inventory control. on the rates versus Square in Australia, that's a fair comparison since pricing structures differ by market, and on payments crediting at different times making accounting tedious, that's useful feedback we'll pass to the product team, a more consistent settlement view is a reasonable ask.
I have use hitpay for my business…
I have use hitpay for my business baozaboy shop in Singapore. The fee are quite high.
October 16, 2024
Unprompted review
Reply from HitPay
thanks for the honest feedback on baozaboy shop. fees are a fair thing to weigh, if you'd like to go through your specific rate and volume, reach out to support@hit-pay.com and we can see what makes sense.
I have been using HITPAY for about a…
I have been using HITPAY for about a year. It is very easy to install and most importantly for me, when I have questions, I can easily connect with REAL people whether on Whatsapp or Email. A lot nicer to deal with human instead of a chatbot.
October 16, 2024
Unprompted review
Reply from HitPay
a year in and still finding it easy to install, that's great to hear. and being able to reach real people on WhatsApp or email instead of getting stuck in a bot loop, that's exactly the kind of support we want to keep offering.
Make me Life easier
Its make me easy to handle my business in term of payment . its easy and have many options for the customer make their payment
October 16, 2024
Unprompted review
Reply from HitPay
making business easier is the whole point, glad the range of payment options is landing well with your customers.
Smooth transaction, easy to use
We use hitpay for oversea buyer credit card payment. It is smooth transaction so far. Transaction fee is reasonable.
December 6, 2023
Unprompted review
Reply from HitPay
smooth transactions on overseas credit card payments with a reasonable fee, that's a solid use case for HitPay. thanks for sharing this.
HitPay has been a very convenient tool…
HitPay has been a very convenient tool for our small business. We are also using their mobile credit card tool gadget as well.
October 16, 2024
Unprompted review
Reply from HitPay
thank you fangfang, convenient for the everyday stuff and glad the mobile credit card reader's been useful too, that combo covers a lot of ground for small businesses.
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