Hitrentacar.com Reviews 

365
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were unhappy with their experience overall. Customers frequently shared facing unexpected extra charges and being strongly encouraged to purchase expensive insurance packages due to reported issues with credit card processing. People also mentioned hidden fees, drastically inflated costs upon arrival, and extremely frustrating booking processes that caused unnecessary stress during their trips. Though many faced difficulties, some reviewers were actually satisfied with the helpful staff and smooth airport transfers provided by the company. These individuals specifically praised the quick pickup service and mentioned that their rental vehicles were completely ready to go upon arrival.

What people talk about most

Payment

Reviewers express frustration and negative experiences regarding payment and deposit issues, frequently... See more

Price

Users describe negative interactions with price, noting that online quotes appear very cheap initially. Upon... See more

Service

People report ambiguous experiences with service, reflecting both severe frustration and satisfaction. While... See more

Staff

Reviewers highlight ambiguous aspects of staff, reporting a mix of extremely contrasting experiences. On one... See more

Booking process

Customers consistently note negative experiences with booking_process, highlighting unexpected mandatory... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I find this company's practices criminal. First, there's no office at the airport (the description states a location there). You're driven to a remote parking lot. There, you're forced to pay double t... See more

Rated 1 out of 5 stars

Absolute scam of a company! They play the ‘credit card not working’ scam shamelessly. Our flight landed late and we were basically stranded at their rental cabin in the middle of nowhere. They pr... See more

Rated 1 out of 5 stars

Scammers! They say your credit card does not work (though it clearly works fine) and want you to pay extra in cash in order to still give you a car. They lie on video (recorded conversations) and den... See more

Rated 1 out of 5 stars

Avoid Hit rent a car..You won’t get your car if you don’t pay for their overpriced insurance package. Your credit card “won’t work” on their machines for deposit, but it works if you pay the insurance... See more


Company details

  1. Car Rental Agency

Written by the company

www.hitrentacar.com is a rent-a-car company with a customer-focused, young and innovative structure that makes reservations through its website. Our company provides the most economical leasing conditions to its guests through its quality and dynamic website using the latest technology possibilities. Our agency which works with the most distinguished banks of Turkey offers the possibility of renting a vehicle with the possibility of installment to all credit cards under conditions suitable for our guests.


Contact info

2.2

Poor

TrustScore 2 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.2

All reviews

(365)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM NEEDS CLOSING DOWN

Just look at the reviews on Trust pirate. They do it all the time. They say the credit card doesn't work. They say the credit card doesn't take the deposit and then they try and sell you the top insurance spoke to my credit card company and said there's nothing wrong with the card.What's an absolute scam of a company stay clear?

September 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent car rental experience

Excellent car rental experience! The vehicle was clean and in great condition. The staff was professional and helpful, making sure I had all the information I needed. The rates were reasonable, and the overall service was outstanding. I will definitely be recommending them to ayone in need of reliable cae rental service.

March 14, 2024
Rated 1 out of 5 stars

Run away from this agency!

If you want to have a good stay, don't take a car from them!

1st: we waited 1 hour at the exit of the airport because no one !

2nd: they gave us a car without fuel by making us believe that there was a full tank of fuel.

3rd: they made us wait for 30 minutes in front of their rental agency and because of that, we almost missed our flight!

4th: they charge us €350 more for insurance by making us believe that it is mandatory!

To conclude, this is the worst car rental agency I have ever seen and if you want to have a good vacation, don't go to them!

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Renting a car from this company was a…

Renting a car from this company was a highlight of my trip.The staff made the process incredbily easy, and the car was perfect for my needs. It was clean, comfortable, and well-maintained. Plus, the prices are unbeatable. I couldn't have asked for a better experience.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Superb experience with this care rental company.....

Superb experience with this car rental company. The car was in great condition, and the customer service was prompt and courteous. They offer some of the best rates in the market without compromising on quality. I felt very well taken care of and would highly recommend their services.

December 6, 2023
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Rated 5 out of 5 stars

Outstanding service

Outstanding service! The vehicle was excellent, and the customer support was friendly and efficient. I appreciated the transparent pricing and the variety of cars available. Booking online was hassle-free, and the entire process was very customer-oriented. I'll definitely be recommending them to others.

December 6, 2023
Rated 5 out of 5 stars

From the online booking to the vechile…

From the online booking to the vechile return, everything was smooth and professional. The car was in superb condition and came at a great price. The customer service team was attentive and helpful, making ure all my questions were answered. I'm thoroughly impressed and will be returning!

August 15, 2024
Rated 5 out of 5 stars

Renting a car has never been easier or…

Renting a car has never been easier or more pleasent! The customer service team was friendly and quick to respond to my inquiries. The vehicle was clean and performed excellently throughout my rental period. With their competitive rates, I got great value for my money. I'm already planning my next rental with them.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! The booking process was straightforward, and the vehicle exceeded my expectations in terms of cleanliness and maintenance. The staff at this company was friendly and professional, making the whole experience seamless. Highly recommended for anyone looking for reliable car rental.

November 27, 2023
Unprompted review
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Rated 5 out of 5 stars

I had an amazing experience renting…

I had an amazing experience renting from this company. The staff extemely professional, and the car was well-maintained and clean. The process was quick and hassle-free, and the prices were very reasonable. I highly recommend their services to anyone in need of a reliable car rental.

February 8, 2024
Rated 5 out of 5 stars

I was delighted with the easy booking…

I was delighted with the easy booking process and the high standard of the vehicle provided. The prices were competitive, making it a great value for the quality received. The staff was knowledgeable and attentive, ensuring a smooth rental experience. Will definetly use this service again!

December 4, 2023
Rated 5 out of 5 stars

What a fantastic experience

What a fantastic experience! The car was in excellent condition, and the customer service was outstanding. They really went above and beyond to accomodate my needs, offering a variety of options that fit my budget. This company makes car rental easy and stress-free.

January 11, 2024
Rated 5 out of 5 stars

Absolutely thrilled with my rental…

Absolutely thrilled with my rental experience! The customer service was top-notch, and the vechile I rented was in pristine condition. Booking online was a breeze, and their prices were surprisingly affordable for such high-quality service. I'll definitely be a returning customer.

November 30, 2023
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Rated 1 out of 5 stars

Complete SCAM

Complete SCAM. Let me explain how they do it to save other people. So this is all about trying to get you to upgrade to their insurance policy which is twice the price of the original car hire cost booked through a third party. They keep their price low on comparison sites so they can come top and then force you to sign up to their insurance. They then ask for your credit card, once provided they press the red button on the card terminal to end the process, they get a print receipt which they show you to say your bank declined the deposit. I called my bank and showed him the online statement, the bank said no payment was attempted, I then told him to show me the process. That's when I saw him press the red button to end the process which gave a print out of the process which he said was the bank declining. He then said the only way was to pay the £550 insurance fee to mean a security deposit was not necessary. This is how they make money, not from the cheap car hire.

They also have two different rooms, when customers come into the same room that one customer is already in they are escorted to a different room to wait. Just so the new customers can't hear the process and see that the same thing that happened to the other customer is also happening to them. It's a classic scam and I wish I read all reviews before getting tricked by the low price on the comparisons site. Please be careful of them..

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

Do not ever rent a car from here

Do not ever rent a car from here. They will scam you!!!!

All the positive reviews are bought! Don’t be fooled!!! They have only one branch in Antalya, nowhere else!!!

A few weeks after my vacation, I noticed that nearly xxx € had been charged to my credit card without my knowledge. When I investigated, a person at E** informed me that I had received a fine of xxx TL, which turned out to be a mistake. They also promised that the overcharged amount of xxx € would be refunded. Unfortunately, this has not happened to date. I tried to contact them several times afterward, but at some point, I was ignored. Later, I noticed that another amount had been charged to my credit card by the same rental company, and I immediately had my credit card blocked. After conducting more detailed research online, I found that this company had done the same to many other customers (foreign tourists). Please check the reviews.

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM rent a car. They will say you card does NOT work to sell full insurance

Unfortunately, the Hit Antalya tries to apply the "card is not working" scam and says that you can only rent if you take out full insurance, which costs the same price as renting the car. In other words, it doubles your cost. I have 4 cards...and none of them worked on Hit. I used it in several countries and even within Turkey. In other words, pure scam. Of course I did not accept. I remained calm, managed to do a search for Kayak and found the Green Motion option, with a price a little higher than Hit. Luckily there was availability. My card worked normally there. Yet another proof of the fraud of this Hit gang. I have all the proof and photos... Recommendation: spend a little more and hire a serious company and avoid the discomfort and stress of having to go looking for another company. It is not a robot trying to harm the company.... it really happened to me today.

August 21, 2024
Unprompted review
Rated 1 out of 5 stars

Ingiltereden Antalyaya tatile geldim…

Ingiltereden Antalyaya tatile geldim tatil sonrasi araba kiralamak isteyip internetten buldum odemesini yaptim arabayi almaga gittigimde arabanin sansimaninin bozuk oldugunu soylediler neden bozuk arabayi veriyorsunuz dedigimde araba sasirip biraz once bozukdu dedi baska araba verelim dediler oda ondan beter insanlarin mecbur kaldigini anlayio pahali araba veriyolar hic hos degil musteri serviside cok kotu Aldanmayin arkadaslar yazik edersiniz kendinize iyi gunler

I came to Antalya from England for a holiday. After the holiday, I wanted to rent a car. I found it on the internet and made the payment. When I went to pick up the car, they said that the car's transmission was broken. When I asked why they were giving me a broken car, they were surprised and said that the car was broken a moment ago and said let's give them another car. That's worse than that. They understand that people are forced to, so they give expensive cars. The customer service is also very bad. Don't be fooled, my friends. You will be a shame for yourselves. Have a nice day.

August 7, 2024
Unprompted review
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Rated 1 out of 5 stars

Thanks to the Internet and trust pilot

Thanks to the Internet and trust pilot. I can confirm I booked a car for 10 days via vip cars. After reading the reviews about cash deposits and deposits not being refunded. This gave me goosebumps. So I decided to cancel the booking. I contacted the company on WhatsApp but they didn't bother to respond to me. I am very pleased that I cancelled my booking. I will now land in Antalya and look for a reputable company from the airport. BE WARNED ⚠️. Thanks to the trust pilot community. To the owner I sent you a pic of my booking. So don't even come back with I never booked.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

A reliable car rental company in Turkey 🇹🇷

We use the service of Hitrentacar.com since a couple of years in Antalya, Istanbul or mostly in Izmir and I can recommend this company to everybody who needs a car at reasonable rates for holidays in Turkey. They are always friendly, helpful and relaible at all and we were not disappointed in anytime. My special thanks goes to Mr. Ersoy and Erdem Kaygisiz for their excellent customer service in supporting us or our friends through all the years. See you again. 🙏

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

It is an honest company!

It is an honest company!

It is a very honest company that gives everything. They are honest, have good service and are customer friendly. I would recommend this company to everyone, you will not regret it. I would especially like to thank Ersoy Mesut from Hitrentcar.com Delivery department, helped me enormously.

August 5, 2024
Unprompted review

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