Huge thanks to Harj at the warranty team. This would be 5 stars if it was just his work I was reviewing, he really engaged and got us the best help he could. A star was dropped for the lack of avail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A tale of two parts. The positive, having had a dreadful experience with British Gas Energy customer services, the Hive individual who handled and helped me resolve the issue, Simon, was brilliant. He... See more
Company replied
Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
Company replied
The team of 5 on the first two days were really impressive. This was a big job. Communication was excellent throughout. The team worked very hard, often in cramped spaces they had to share. Only 4 s... See more
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Company details
- Electronics Store
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Solar Energy Equipment Supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52K reviews
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Hive Primitive App
Hive concept ok. But logged me out of the app without telling me. Now I can't get back in even though I change my password etc. and comply with instructions.
Very primitive interface for dealing with this problem.
It destroys the point of hive in that I can no longer control my heating remotely.
I would advise against this product if you want to control your heating remotely, which is basically the reason for having a productvlike this. I would not recommend at all! Buy a reliable alternative.
August 8, 2026
Unprompted review
Reply from Hive
Hi Gerard,
I'm very sorry to hear about the difficulties you're experiencing with logging back into the app and the frustration this has caused with controlling your heating remotely. I understand how essential this functionality is. I've sent a request for more information so we can investigate this issue for you.
Kind Regards Paul
Reply from Hive
Hi Cosmin,
Thank you for your review!
We're delighted to hear that you received a professional, hassle-free service. Providing a smooth and straightforward experience for our customers is exactly what we aim for, so it's great to know we met your expectations.
Thank you for choosing Hive and for taking the time to share your feedback.
Kind regards^Vicky.
Reply from Hive
Hi Bunty,
Thank you for taking the time to leave a review.
We're sorry to hear that although your thermostat is working, you're having trouble connecting it to the Hive app. We understand how frustrating this can be, especially when you're unable to access all of the smart features and controls.
I'd like to help get this resolved for you. I'll be reaching out directly to discuss the issue and work with you to get your thermostat connected to the app as quickly as possible.
Thank you for bringing this to our attention, and we look forward to helping you get everything working as expected.
Kind regards^Vicky.
Fantastic wish had done this years ago…
Fantastic wish had done this years ago very good item worth the money and so easy to work in seconds from the app on your mobile would recommend to anyone looking to buy
August 7, 2026
Reply from Hive
Hi David, Thank you for taking the time to leave such a fantastic review. We're delighted to hear that you're so pleased with your Hive product and that you're finding it easy to use. It's great to know that the app is helping you control everything quickly and conveniently from your mobile. We're especially pleased that you feel it has been worth the investment and that the setup and day-to-day use have been so straightforward. Thank you for your recommendation. We really appreciate your feedback and are thrilled to have you as part of the Hive community. Kind regards^Vicky.
Just spoke to Kay from the EV Warranty…
Just spoke to Kay from the EV Warranty team who has been very helpful in resolving the two issues I had with my Hive system. Great job Kay!
August 7, 2026
Unprompted review
Reply from Hive
Hi David,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Kay from our EV Warranty team was able to help resolve the issues you were experiencing with your Hive system.
We'll be sure to pass your kind comments on to Kay. It's always great to hear when our colleagues have provided helpful support and made a positive difference to our customers' experience.
Thank you again for your feedback and for choosing Hive.
Kind regards^Vicky
Hive e v charger query
I had a query about my ev charger and I was lucky enough to speak to Kay at the hive team she was amazing and solved my query almost instantly
Thank you Kay
August 7, 2026
Unprompted review
Reply from Hive
Hi Margaret,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Kay was able to help with your EV charger query and provide a quick resolution. It's always great to receive feedback like this, and we're especially pleased to know that your experience was such a positive one.
We'll be sure to pass your kind words on to Kay, who'll be thrilled to hear that her support made a difference.
Thank you again for your feedback and for choosing Hive.
Kind regards^Vicky.
Don’t touch them with a barge pole for…
Don’t touch them with a barge pole for Ev charging , since my original charger went wrong that’s all I’ve had is delay and unhelpfulness. I finally got a replacement charger under warranty but had to pay to get it fitted ( it was a good month after they said it was originally coming), and when I did that it didn’t work and now because I didn’t use their installer I have to provide a load more documentation. They never offered a reinstall service so I had to sort it myself self . And the best bit I had all this nonsense before when the original charger went wrong - but the installer I used then was one of their recommended installers , but they no longer recommended him any more…. It’s a shambles
August 7, 2026
Unprompted review
Reply from Hive
Hi Rhys,
I'm truly sorry to hear about the frustrating experience you've had with your EV charger. I've sent you a request for more information, so that I can get this investigated for you.
Kind Regards Paul
Reply from Hive
Hi Ms,
We appreciate your positive feedback and are so glad to hear that our product helps make life more easy! Thank you for sharing.
Kind Regards Paul
Reply from Hive
Hi David,
We appreciate your positive feedback and are so glad you found our system easy to set up and use! Thank you for sharing your experience.
Kind Regards Paul
Reply from Hive
Hi Mrs Baillie
We're so happy to hear that you found our team informative, knowledgeable, and pleasant. Your positive feedback is truly appreciated!
Kind Regards Paul
A tale of two parts
A tale of two parts. The positive, having had a dreadful experience with British Gas Energy customer services, the Hive individual who handled and helped me resolve the issue, Simon, was brilliant. He listened, looked for solutions and followed up rather than “computer says no” was so refreshing, so thank you. The initial Hive interface however…….so on this occasion a triumph for person over system!
July 22, 2026
Unprompted review
Reply from Hive
Hi Andrew,
We're so pleased to hear about your positive experience with our support team, especially after a challenging interaction elsewhere. It's wonderful that Simon was able to listen and find a resolution for you. We appreciate your feedback.
Kind Regards Paul
New Hive product
New Hive product looks simple to use and a large improvement on our previous heating system
August 5, 2026
Reply from Hive
Hi there,
We're so glad to hear our new product is simple to use and a significant improvement over your previous heating system. We appreciate your positive feedback!
Kind Regards Paul
Easy to use
Easy to use, currently it works well for hot water, we haven’t try for our radiators.
August 5, 2026
Reply from Hive
Hi Josefina
We're delighted to hear that you're finding it easy to use and effective for your hot water needs! We hope it works just as well for your heating when you try it.
Kind Regards Paul
Hive ok but i need to get back to…
Hive ok but i need to get back to normal asap
My wifi is good after power cut but rebooting on hive takes ages Summer time ok but but winter needs to be sorted
July 31, 2026
Reply from Hive
Dear Mr White,
We appreciate you sharing your experience and understand your frustration. I've sent you an email from hivehelp@hivehome.com to get some more details from you.
Kind Regards Paul
Looks very nice and simple but too…
Looks very nice and simple but too early to give you my experience
August 5, 2026
Reply from Hive
Hi Mahomed
We're glad to hear you find it nice and simple! We appreciate your early feedback.
Kind Regards Paul
Follow up call to check all was still ok
August 5, 2026
Unprompted review
Reply from Hive
Hi John,
We are so pleased to hear that our follow-up call was appreciated and that everything is still going well for you.
Kind Regards Paul
EV Data missing after internet change
After changing our internet, the EV data was not available on the HIVE app. I called HIVE help and was assisted by Karen. I confess to not being particularly good at IT connection issues, Karen took me through the whole setup, being very patient and informative at all times, going through various menus and connectivity dashboards. Not only was I fully connected afterwards, but I learned a lot about not only HIVE, it's charger communications, how it interacted with all of the wireless connections, but also about our own domestic hub and where to look in future when trying to see what is connected to it. Absolutely outstanding customer care. Thank you Karen.
August 5, 2026
Unprompted review
Reply from Hive
Hi there.
We are so happy to hear about your positive experience with Karen in our support team! It's wonderful to know that our she was able to patiently guide you through the setup process after your internet change, ensuring your EV data was fully accessible on the app. We are particularly pleased that you gained valuable insights into how our system interacts with your home network. We truly appreciate you sharing this outstanding feedback.
Kind Regards Paul
Problem with my Hive EV charger fixed.
I had a problem with my Hive EV charger. Will was incredibly patient and helpful during the process of resolving the issue. It is now working fine. Well done Will a great job.
August 5, 2026
Unprompted review
Reply from Hive
Geoff P,
We are delighted to hear that the issue with your EV charger has been resolved and that it is now working perfectly. We appreciate your kind words about the support you received from Will.
Kind Regards Paul
Reply from Hive
Hi Sachin, thank you for taking the time to leave your review. I'm delighted to hear that you have received great service.
Kind regards, Paul
Installation
On time installation all fitted and explained and now we have hot water!!
August 4, 2026
Reply from Hive
Hi Stephen,
We are so pleased to hear that your installation went ahead as planned and that everything was explained clearly. Enjoy your hot water! 🚿
Kind Regards Paul
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