Huge thanks to Harj at the warranty team. This would be 5 stars if it was just his work I was reviewing, he really engaged and got us the best help he could. A star was dropped for the lack of avail... See more
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Review summary
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A tale of two parts. The positive, having had a dreadful experience with British Gas Energy customer services, the Hive individual who handled and helped me resolve the issue, Simon, was brilliant. He... See more
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Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
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The team of 5 on the first two days were really impressive. This was a big job. Communication was excellent throughout. The team worked very hard, often in cramped spaces they had to share. Only 4 s... See more
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Company details
- Electronics Store
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Solar Energy Equipment Supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52K reviews
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Hive ok but i need to get back to…
Hive ok but i need to get back to normal asap
My wifi is good after power cut but rebooting on hive takes ages Summer time ok but but winter needs to be sorted
July 31, 2026
Reply from Hive
Dear Mr White,
We appreciate you sharing your experience and understand your frustration. I've sent you an email from hivehelp@hivehome.com to get some more details from you.
Kind Regards Paul
Looks very nice and simple but too…
Looks very nice and simple but too early to give you my experience
August 5, 2026
Reply from Hive
Hi Mahomed
We're glad to hear you find it nice and simple! We appreciate your early feedback.
Kind Regards Paul
Follow up call to check all was still ok
August 5, 2026
Unprompted review
Reply from Hive
Hi John,
We are so pleased to hear that our follow-up call was appreciated and that everything is still going well for you.
Kind Regards Paul
EV Data missing after internet change
After changing our internet, the EV data was not available on the HIVE app. I called HIVE help and was assisted by Karen. I confess to not being particularly good at IT connection issues, Karen took me through the whole setup, being very patient and informative at all times, going through various menus and connectivity dashboards. Not only was I fully connected afterwards, but I learned a lot about not only HIVE, it's charger communications, how it interacted with all of the wireless connections, but also about our own domestic hub and where to look in future when trying to see what is connected to it. Absolutely outstanding customer care. Thank you Karen.
August 5, 2026
Unprompted review
Reply from Hive
Hi there.
We are so happy to hear about your positive experience with Karen in our support team! It's wonderful to know that our she was able to patiently guide you through the setup process after your internet change, ensuring your EV data was fully accessible on the app. We are particularly pleased that you gained valuable insights into how our system interacts with your home network. We truly appreciate you sharing this outstanding feedback.
Kind Regards Paul
Problem with my Hive EV charger fixed.
I had a problem with my Hive EV charger. Will was incredibly patient and helpful during the process of resolving the issue. It is now working fine. Well done Will a great job.
August 5, 2026
Unprompted review
Reply from Hive
Geoff P,
We are delighted to hear that the issue with your EV charger has been resolved and that it is now working perfectly. We appreciate your kind words about the support you received from Will.
Kind Regards Paul
Reply from Hive
Hi Sachin, thank you for taking the time to leave your review. I'm delighted to hear that you have received great service.
Kind regards, Paul
Installation
On time installation all fitted and explained and now we have hot water!!
August 4, 2026
Reply from Hive
Hi Stephen,
We are so pleased to hear that your installation went ahead as planned and that everything was explained clearly. Enjoy your hot water! 🚿
Kind Regards Paul
Reply from Hive
Alsusu,
We're so glad to hear you found the installation process easy and the overall experience effortless! We appreciate your positive feedback.
Kind Regards Paul
The Hive that came with the new boiler…
The Hive that came with the new boiler ( less then 6 months old) never seems to work for more than a few days. Seems to be common problem with no real solutions recommended on the app. I found a forum post on mum's mumsnet that takes you through a step by step process of doing factory reset and re paring the thermostat that get ot to work for a couple of days. I wish I never bought it.
August 3, 2026
Unprompted review
Reply from Hive
Hi there,
I'm truly sorry to hear about the ongoing difficulties you've experienced with your thermostat, especially given it's a new installation. It's certainly frustrating when a system doesn't perform reliably.
It sounds like you've been through a lot of troubleshooting already, even resorting to external forums for solutions, which isn't ideal. The intermittent connection and the need for frequent resets indicate a deeper issue that we'd like to help you resolve properly. We understand how inconvenient this must be, and we want to ensure your heating system works as it should.
We've sent you a request for your details to access your account and take a look at your devices.
Kind Regards Paul
Had no issues this was fitted during my…
Had no issues this was fitted during my yearly boiler service the fitter was grwat explained how it works but because of the nice weather are having i havnt used it yet.
July 27, 2026
Reply from Hive
Hi Elaine,
We're glad to hear that the installation went smoothly during your boiler service and that the engineer explained everything clearly. We hope you enjoy using it once the weather cools down!
Kind Regards Paul
Best tech and customer service I have…
Best tech and customer service I have experienced in a while.
It is easy to speak to human than most of the other companies.
Help desk can check status of the devices and it makes it easy to diagnose issues and fix them
July 24, 2026
Unprompted review
Reply from Hive
Hi Baljit,
We're delighted to hear that you've had such a positive experience with our tech and customer service. It's great to know that you found it easy to connect with our team and that our help desk's ability to check device status was beneficial for diagnosing and resolving issues.
Kind Regards Paul
Reply from Hive
Hi Manju,
We're so glad to hear that you received excellent service. We appreciate your kind words!
Kind Regards Paul
very handy being able to control…
very handy being able to control heating on phone makes it easier to turn heating up or down as needed
August 1, 2026
Reply from Hive
Hi Margaret,
We appreciate your positive feedback! We're happy to hear that controlling your heating from your phone makes it easier to adjust as needed.
Kind Regards Paul
The Hive System works well
The Hive System works well, but it takes a lot of getting used to, for us older people who are not as "computer savvy" as the younger generation. The old "Clock on the wall" + Hall Thermostat was much easier to use, and had a simple "Advance" facility and an "All Day" facility which are much more complicated on Hive, though they can be achieved.
August 3, 2026
Reply from Hive
Hi Mrs Brindle,
We appreciate you sharing your experience with the Hive System. We understand that new technology can sometimes have a learning curve, especially when compared to more familiar systems. We are always working to make our products more intuitive for all our users. Your feedback is valuable as we continue to improve our user experience.
Kind Regards Paul
Does everything we need and can use…
Does everything we need and can use with phone when not at home
August 3, 2026
Reply from Hive
Hi Dave,
We're so happy to hear our product meets your needs, especially the control you have when not at home.
Kind Regards Paul
Excellent support from Hive
I got straight through to an agent within minutes. After a short discussion a resolution to my issue was offered.
July 29, 2026
Unprompted review
Reply from Hive
Hi Darren,
We're so glad we could quickly connect you with an agent and provide a helpful resolution to your issue. We appreciate your kind words!
Kind Regards Paul
Really easy to use
Really easy to use, I like how Hive tells you how your home is preforming, money saver
July 29, 2026
Reply from Hive
Mrs Smith,
We're so glad to hear you find our system easy to use and that it helps you understand your home's performance, leading to savings! We appreciate your positive feedback.
Kind Regards Paul
expert help and opinion I can normally…
expert help and opinion I can normally fix drop outs on broadband myself but new router was ok and then lost connection sorted by Hive took a 12 month subscription on a deal guarantees equipment help or replace
After it went outside warranty period ! Worthwhile !
July 31, 2026
Unprompted review
Reply from Hive
Hi John,
We're so pleased to hear that our service was able to resolve your connection issues. It's wonderful to know that our subscription provided the help you needed and that you found it worthwhile!
Kind Regards Paul
Just so easy to use
Just so easy to use, why l didn't have it ages ago l will never know
July 29, 2026
Reply from Hive
Hi Robert,
We're so happy to hear how easy our product is to use! It's wonderful that you're having such a positive experience with it. Thank you for your kind words!
Kind Regards Paul
Great service
Great service. Once shown and practiced operating systems found it to be quiet easy to work.
August 3, 2026
Reply from Hive
Hi Mr Bubb,
We're so glad to hear that you found our operating systems easy to work with after being shown and practicing them! We appreciate your positive feedback.
Kind Regards Paul
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