I rang on Thursday am to set up a lump sum withdrawal from funds in my SIPP. I spoke to Joshua who was friendly and efficient. He took me through the usual checks and questions (I have made withdraw... See more
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24/7 access to site with national and international information. Massive info available to form choices. Transparent costs throughout. Hope new owner does not change things. great to have well sta... See more
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HL offers anexcellent platform and if there is an issue, your query is answered quickly. I have found the alerts and support one if the best in the financial sector. The company provides the assurance... See more
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Informative young lady on the phone who was very helpful in sorting my request out. However I do feel that the online experience is very clunky in managing my account. It is about time everything sho... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.4
Excellent
21K reviews
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freedom of investment and ease of…
freedom of investment and ease of managing my SIPP lots of articles on equities and ideas.
April 14, 2026
Reply from Hargreaves Lansdown
Hi Ivor, thank you for taking the time to leave feedback. We’re pleased to hear that you value the flexibility of managing your SIPP and find our investment insights useful. Thanks, HL Team.
Slow transactions in their savings products - they hold your cash but you don't get interest.
Having used their cash savings for a short time, I realised that there are some disadvantages with respect to transaction timescales.
When you deposit into a fixed term product, you have to put your money in at least the day before the interest period starts - so you lose a day of interest (or more if you deposit earlier than the stated "start date").
Similarly, when you withdraw cash from an easy access account, you have to put it into their non-interest earning cash hub overnight before you get it back. This means that you lose a day of interest and annoyingly, if you are sitting down to pay bills/invest your savings, you can't do it all in one day/one session - you have to wait until the late afternoon the following day to get the money in your bank account.
Other bank websites offer same day interest starts on fixed term bonds deposits and pay out cash within 10 minutes on easy access withdrawls - this negates any benefit of the HL offering in my opinion.
In my opinion, these disadvantges are not that clear in their marketing info (probably in the small print - so check if deposit and take out timings matter to you).
April 13, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are sorry to hear that you are disappointed with the functionality with our Active Savings. For fixed-term products within Active Savings, the account will show as ‘pending’ until the product’s start date has passed, at which point it will be fully active. Further information is available in the FAQs section under the Savings tab.
During this period, cash remains in the Active Savings Cash Hub. However, under the Electronic Money Regulations 2011, interest cannot be paid on funds held in this way. We’re sorry for any disappointment this may cause and appreciate your comments regarding timeframes and clarity that can be provided on the HL website. Thanks, HL Team.
10 years ago when I first joined HL…
10 years ago when I first joined HL with a stocks & Shares ISA and a LISA I would've given them 5 stars back then. Customer service was excellent and I really liked the platform and all it had to offer. It was a bit pricey but I was happy to pay with the customer service and experience provided.
Fast forward and things aren't the same anymore, they charge far too much commission for trades, they have in real terms increased their fees and the platform now looks dated. I got very tired of paying £11.95 commission every trade so moved to Free trade in March - so nice to have no fees & no commissions on trades.
The major reason I moved however is that the customer service isn't where it used to be. It's slower and the help provided isn't as good as it used to be, I have sent numerous messages requesting dividends to be sent to my new provider that HL have held for weeks. Lots of computer says no answers with one agent saying that they will be sent when some system kicks in and sends them in a few weeks time. Nearly a month has passed since they were paid and still no sign even though I was told they would arrive on the 10th. Very irritating to have a good amount of money held by them for no reason.
April 14, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We’re sorry to hear you feel the level of service has declined, particularly given your history with us. We remain committed to delivering a high standard of support as our Helpdesk has grown.
We have recently updated our fee structure, with equity dealing fees now set at £6.95 for 0–19 deals in the previous month and £3.95 for 20+ deals. Residual cash is typically transferred to your new provider during the third week of the month following receipt of dividends. If this has not taken place, we can arrange for this to be processed manually.
We have requested further information via Trustpilot so we can review this for you and ensure the process is clearly explained. Thanks, HL Team.
Informative but not actually helpful!
April 10, 2026
Reply from Hargreaves Lansdown
Hi Chris, thank you for taking the time to leave feedback. We are sorry to hear that the support you received did not fully meet your expectations. We would like to ensure your query is fully addressed and will reach out to you internally to offer further support. Thanks, HL Team.
Good advice
I panicked and moved some money into an ISA on the second to last day - got some great advice as I foolishly opened it with £1 and so opened another with the correct amount, which will be moved across to the one with the more favourable rate.
Thanks for your help
April 3, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We’re pleased to hear you received helpful guidance and were able to complete the process correctly following your initial setup. Thanks, HL Team.
Excellent customer service
Excellent customer service - honest, informed, professional and instantly put me at ease
April 10, 2026
Reply from Hargreaves Lansdown
Hi Laura, thank you for taking the time to leave feedback. We’re pleased to hear that you were supported clearly and professionally, and that your query was handled in a way that made the process straightforward. Thanks, HL Team.
Overpriced for what it is
Overpriced for what it is.
HL was always a top tier service with reasonable costs. However since AJ Bell came onto the scene the SIPP on AJ Bell is 0.25% compared to the HL 0.35% and honestly the service is as good if not better with AJB.
However since ... 'reducing their fees' in March 2026 HLs ISA are now a total rip off. I have shut HL ISA and moved to AJBell. No one should pay the outragious fees HL charge for ISAs.
Update after HL Response: HL used to cap ISA fees at £45 a year, AJ Bell £42.
Since the fee change March 2026 people need to be aware that whilst many receive a lower cost (including my SIPP) the ISA is now capped at £150.00 a year.
So now AJBell ISA cap £42, HL ISA Cap £150.00. The majority of people may save a few pounds here and there, but other accounts holding shares such as ISA and general investing account now charge over trebble what AJB do...
April 13, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Chris,
Thank you for your feedback.
We have recently rebalanced the structure of our charges to better reflect the changing needs and behaviours of our clients. While the majority of clients will benefit from these changes, we recognise that depending on how our service is used, some clients may see an increase in their fees.
We believe our charges reflect the quality of service provided by our Helpdesk, as well as its availability. However, if there is a specific incident or concern you would like to discuss, we would be more than happy to reach out to you directly. Please respond to our request for information via Trustpilot, if you would like talk to us about the service you have received.
We understand that choosing where to hold your investments is an important decision, and we respect that you will select what best suits your needs. We do appreciate you taking the time to share your feedback with us. Thanks, HL Team.
Pensions Department Supurlative Aid!
Help with my wife and I's Sipps was excellent. 2 advisers in the Pensions departments. Think it was 8/4/26 and 9/4/26. Very helpful and patient. Obviously well trained! Thanks,John and Julia
April 8, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We’re pleased to hear you received clear and supportive guidance with your SIPPs from our Pensions team, and that the advisers you spoke with were able to assist you effectively on both occasions. Thanks, HL Team.
Despite doing no personal work on my…assets
Despite doing no personal work on my assets this year HL gave me an interesting interest rate on cash savings.
Despite doing no Personal work on my assets and leaving cash in the fund no one from Hl approached me with investment ideas
April 13, 2026
Reply from Hargreaves Lansdown
Hi Mike, thank you for taking the time to leave your feedback. We’re sorry to hear that you were expecting to receive investment recommendations.
We provide financial information and educational resources to help you make informed decisions. This includes articles, guides, tools, and calculators available on our website.
While our Helpdesk is unable to provide specific investment advice or recommendations, they can guide you to useful resources such as our Wealth Shortlist, investment ideas page, and other relevant content on the HL website. We also do not proactively reach out to clients with investment recommendations; instead, we are here to direct you to the resources you need when you request support. Thanks, HL Team.
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We’re pleased to hear that our Helpdesk agent supported you through the process and provided clear guidance. Thanks, HL Team.
Excellent service.
My questions were quickly resolved by a knowledgeable and helpful representative who resolved the matter in a straightforward way and then confirmed by email.
April 7, 2026
Reply from Hargreaves Lansdown
Hi Paul, thank you for taking the time to leave feedback. We’re pleased to hear your query was handled efficiently and that the information provided was clear. It’s great to know the follow-up communication was helpful. Thanks, HL Team.
Requested callback did not occur
Requested callback did not occur. I would expect HL to automatically inform me of better interest rate when it becomes available.
April 10, 2026
Reply from Hargreaves Lansdown
Thank you for taking the time to share your feedback. We’re sorry to hear that you were expecting a callback.
Having reviewed your account, we can see that we did return your call as requested and provided guidance to help you achieve what you needed.
Please note that Active Savings and Cash ISA are designed as online-only products, encouraging customers to manage their savings independently. We do not notify clients when new products with different interest rates become available.
We appreciate your feedback regarding our service and will ensure your comments are passed on for review. Thanks, HL Team.
I had a difficulty trying to transfer a…
I had a difficulty trying to transfer a Cash ISA to another via the HL app. I contacted the helpline and my confusion was resolved in a timely and professional manner. The new ISA was opened and cash transferred. An excellent response.
Thank you.
April 11, 2026
Reply from Hargreaves Lansdown
Hi Paul, we're happy to hear that our helpdesk team resolved your Cash ISA transfer issue through the app efficiently and professionally. We appreciate you sharing your positive experience and thank you for your feedback, HL Team.
Generally reliable and safe
Website is generally easy to use and functionally rich. Active Savings is a useful feature. There appear to have been recent issues with website reliability and timeliness of cash transfer/withdrawal that detract from overall good performance.
April 10, 2026
Reply from Hargreaves Lansdown
Hi Nick, we appreciate your feedback and are glad the website is easy to use.
We apologise for any inconvenience caused by the recent, short service disruption and we can assure you that this was resolved as soon as possible and that normal service has resumed.
Thanks,
HL Team.
Reassuring
My call was answered quickly and the adviser patiently explained the new fee structure and the best way of paying.
April 10, 2026
Reply from Hargreaves Lansdown
Hi Chris, we appreciate you taking the time to share your feedback! We're happy to hear that your call was answered quickly and the agent was patient and helpful. Thanks, HL Team.
I recently phoned for information and…
I recently phoned for information and George explained and politely talked me through everything that I had to do
April 10, 2026
Reply from Hargreaves Lansdown
Hi Andrew, we're happy to hear that the information we provided was helpful and clearly explained. Thank you for taking the time to share your positive experience with us, HL Team.
prompt knowledgeable response
prompt knowledgeable response that was flexible according to my needs and current level knowledge
April 10, 2026
Reply from Hargreaves Lansdown
Hi there, we're happy to hear that you found our responses prompt and knowledgeable. We appreciate that our flexibility met your needs and knowledge level. Thank you, HL Team.
Reply from Hargreaves Lansdown
Hi Andrew, we're happy to hear that we could help you with your pension issue. Thank you for sharing your experience with us, HL Team.
Highly recommended
HL offer an excellent range of funds and accounts. Their staff are professional and courteous and know their stuff! Highly recommended.
April 13, 2026
Reply from Hargreaves Lansdown
Hi Howard, we appreciate you sharing your feedback. We're happy to hear that you find our range of funds and accounts excellent and that our staff are professional and courteous. Thanks, HL Team.
An excellent App and the investments…
An excellent App and the investments have served me well. Highly recommended
April 13, 2026
Reply from Hargreaves Lansdown
Hi Philip, we're happy to hear that our app and investments have served you well. We appreciate you recommending us and for your positive feedback! Thanks, HL Team.
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