I rang on Thursday am to set up a lump sum withdrawal from funds in my SIPP. I spoke to Joshua who was friendly and efficient. He took me through the usual checks and questions (I have made withdraw... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
24/7 access to site with national and international information. Massive info available to form choices. Transparent costs throughout. Hope new owner does not change things. great to have well sta... See more
Company replied
HL offers anexcellent platform and if there is an issue, your query is answered quickly. I have found the alerts and support one if the best in the financial sector. The company provides the assurance... See more
Company replied
Informative young lady on the phone who was very helpful in sorting my request out. However I do feel that the online experience is very clunky in managing my account. It is about time everything sho... See more
Company replied
Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.4
Excellent
21K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ISA transfer experience drags on
I have been truly appalled and astounded by the Hargreaves Lansdown ISA transfer experience that I initially flagged on this site just under a week ago. I think that I've now been in communication with in excess of ten HL staff members and I've even lodged a formal complaint. Since lodging this, the experience has actually worsened and HL has simply indicated the timeframe in which complaints are handled. Next step will be to email the CEO - if they have an address that receives emails. Five wasted hours of my life that I won't get back. I suppose!
April 10, 2026
Unprompted review
Reply from Hargreaves Lansdown
Thank you for taking the time to leave your feedback.
We have reached out to you directly to clarify the current status of your transfer, and we will be providing you with a further update shortly.
When a complaint is raised, we issue an acknowledgement within five working days. Our Client Services team will then carry out a full review of your concerns and respond accordingly. While the Financial Conduct Authority (FCA) allows up to eight weeks for complaint resolution, we always aim to resolve matters as quickly as possible.
We are very sorry to hear that the transfer process is continuing to cause you concern. Please be assured that we are actively working with our Transfers Team to provide you with a clear update and explanation as soon as possible. Thanks, HL Team.
Awful customer service.
Awful customer service. A simple pension drawdown request on 16/03/2026, as a long term customer, was beyond the capability of Hargreaves Lansdown. As of 10/04/26 they have still failed to pay me my money. This is unequivocally negligent. I question the quality of their customer records too - they don't seem to have a clue about their customers, let alone long standing ones.
April 10, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi there, thank you for taking the time to provide your feedback.
From the outset, we are sorry to hear of your frustrations regarding your pension drawdown request.
Without more information, this appears to have fallen outside of our standard processing time frames. However, we have requested more information via Trustpilot so that we can better understand and investigate your specific instruction, in order to assist as best as possible.
Thanks,
HL Team.
He was absolutely patient
He was absolutely very patient, answered and explained all my queries. He waited till I understood fully and patiently waited till I made up my mind, as to what to do and only than after in a very helpful way he showed me how to do it online. Thank you very much
April 7, 2026
Reply from Hargreaves Lansdown
Hi Shobha, we're happy to hear that you found the assistance helpful! We appreciate your positive feedback regarding the patience and clarity provided in answering your questions and guiding you through the online process. Thank you, HL Team.
Customer Service
On-line platform easy to navigate. I had some issues called and spoke to customer service who were very helpful, patient and kmowledge
April 6, 2026
Reply from Hargreaves Lansdown
Hi Bela, we appreciate your feedback and are happy to learn that our platform is easy to navigate. We're also glad that customer service was helpful, patient, and knowledgeable. Thanks, HL Team.
If you can't figure out what you are trying to do..
If you can't figure out what you are trying to do a phone call connects you to really informative HL staff who I have found to be patient and knowlegable
If the lines are busy you can easily arrange a call back.
April 8, 2026
Reply from Hargreaves Lansdown
Hi N S Parsons, we're happy to hear that our staff could provide you with informative and patient support! We appreciate you letting us know about your positive experience with our call-back option. Thanks, HL Team.
Staff were helpful and my request…
Staff were helpful and my request carried out promptly.
April 2, 2026
Reply from Hargreaves Lansdown
Hi there,
Thank you for your review.
We’re really pleased to hear our team were able to help and that your request was handled promptly. Providing efficient and supportive service is something we place great importance on.
If there’s ever anything else you need, just let us know.
Thanks again,
HL Team
Reply from Hargreaves Lansdown
Hi Sandra,
Thanks for leaving a review.
It’s great to hear you’ve found our service helpful – that’s exactly what we aim for.
If you ever need anything else, please don’t hesitate to get in touch.
All the best,
HL Team
HL provides assurance
HL offers anexcellent platform and if there is an issue, your query is answered quickly. I have found the alerts and support one if the best in the financial sector. The company provides the assurance I and my family need.
April 10, 2026
Reply from Hargreaves Lansdown
Hi Ian,
Thanks so much for your review.
It’s fantastic to hear such positive feedback about both our platform and the support you’ve received. We’re really pleased that our alerts and helpdesk have stood out, and that we’re providing the reassurance you and your family are looking for.
If you ever need anything in the future, please don’t hesitate to get in touch.
Take care,
HL Team
The website is nice and easy to work
The website is nice and easy to work. Just wish you would provide the gross maturity calculation on corporate bonds as that is as important as the running yield!
April 10, 2026
Reply from Hargreaves Lansdown
Hi Terence,
Thanks for taking the time to leave a review.
It’s great to hear you’re finding the website easy to use. We’ve put a lot of focus into making it as clear and straightforward as possible for our clients.
We appreciate your comments around corporate bond information to. You can find more detail on how yields are calculated on the “Calculating the yield” page on our website.
If you ever need a hand with anything, please feel free to get in touch.
Take care,
HL Team
When I first opened my account I would…
When I first opened my account I would have given 5 stars. I feel that your standards have declined over the years as some statistics become unavailable.
April 10, 2026
Reply from Hargreaves Lansdown
Hi Bryan,
Thanks for your feedback.
We’re sorry to hear that you feel our standards have declined over time. We aim to provide a consistent, high-quality service, so it’s disappointing to hear this hasn’t been your experience.
If there are specific statistics you’re unable to find, we encourage you to get in touch with details and we would be happy to help.
Thanks,
HL Team
Increased monthly isa cost tripled.
Increased monthly ISA cost tripled. Other providers are now significantly cheaper and just as good if not better .
April 6, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Gregory,
Thanks for taking the time to leave a review.
We’re sorry to hear that you’ve seen an increase in your ISA costs and understand how frustrating that can be.
We’ve recently introduced changes to our charging structure. While the cost of holding funds has reduced, the introduction of dealing charges and changes to equity fees mean the overall impact will depend on how each client uses their account and how often they trade.
We believe our charges reflect the value of the service, tools and support we provide, although we appreciate that changes like this won’t suit everyone.
Take care,
HL Team
Superb organisation
Extremely well run and efficient organisation. Always easy to connect with. Excellent and knowledgeable staff.
April 8, 2026
Reply from Hargreaves Lansdown
Hello Asker,
We appreciate your feedback! We are happy to learn that you find our organization well-run and efficient and that you find our staff knowledgeable and easy to connect with.
Thanks, HL Team
I have been with Hargreaves Lansdown…
I have been with Hargreaves Lansdown for many years.
Under Peter Hargreaves they were great.
Since he left the site has exploded with IT and I think it has been outsourced.
Last month I couldn't access my account and the same this morning, unable to trade.
I asked for an explanation but they just said they are reviewing this and will get back to me. Still waiting.
Also private now, the last accounts were good so had no worries but being private not sure how I check.
Also changed fee structure recently too
April 9, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hello Geoffrey,
We’re really sorry to hear about the difficulties you’ve had accessing your account, particularly when trying to trade. We understand how important reliable access is, and we appreciate how frustrating this must have been especially given your history with us.
Your feedback regarding recent platform stability and changes is taken seriously. While we continue to invest in improving our systems and services, we recognise that your experience hasn’t reflected the standard we aim to provide.
Regarding your concerns about our private status and fee structure changes, we have recently updated the structure of our charges to better reflect the changing needs and behaviours of our clients. While these changes are designed to benefit the majority of clients, we recognise that, depending on how our services are used, some clients may see an increase in their fees.
We understand this may be disappointing, overall we have reduced the management fees for both funds and equities, but the impact on individual charges will vary based on how the platform is used.
We aim to keep clients informed about any updates that may affect them and are always happy to provide further detail where needed.
Thanks, HL Team.
Very Patient and helpful
April 2, 2026
Reply from Hargreaves Lansdown
We appreciate your kind words, and we are so happy to hear that we were helpful!
Thanks, HL Team
Requested a tax certificate
Requested a tax certificate. Received instructions to access it online that bear absolutely no resemblance to the HL web page so am unable to complete a legal form due to to incorrect, misleading and missing information.
April 8, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Ian,
Thank you for taking the time to leave feedback.
We are sorry to hear that you have not been able to access your tax certificates as expected.
It is possible to access your tax certificates through the HL website by logging in to your account and navigating to the ‘My Accounts & Dealing’ page. From there, select ‘Portfolio History’. On the right-hand side of the page, you will see a list of documents, including statements, valuations, and (if applicable) pension illustrations. Any previous tax certificates will be included in this list and can be downloaded as a PDF.
We are currently in the process of producing tax certificates for the 2025/2026 tax year and will notify you directly once they are available to view online.
We also want to ensure you feel confident locating these documents on the HL website, and have requested further information via Trustpilot so we can contact you directly.
Thanks, HL Team.
Very Helpful Woman Dealing with ISA.
The woman who Dealt with me was very helpful, informative and had patience with me. This made everything go through much easier than I thought, as I am not very good with these transactions.
April 4, 2026
Reply from Hargreaves Lansdown
Hello Parise,
We're happy to hear that our colleague was helpful, informative, and patient. We're glad she made the transaction easier than you anticipated. Thank you for sharing your experience!
HL Team
Just Been Robbed.... £87 per year - For What Extra
I got my first monthly cost under the new T&C's.
Last month (every month) I paid £3.04 now
HL Stocks & Shares ISA To A/C Fees £10.33 - yes that's TEN POUNDS 33 pence. £87 a year INCREASE.
Check out Tr^ding 212 Fees ! then move.
April 7, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Mike,
Thank you for taking the time to share your feedback.
We’ve recently updated the structure of our charges to better reflect the changing needs and behaviours of our clients. While these changes are designed to benefit the majority of clients, we recognise that, depending on how our services are used, some clients may see an increase in their fees.
We understand this may be disappointing. Overall, we have reduced the management fees for both funds and equities, but the impact on individual charges will vary based on how the platform is used.
Thanks, HL Team.
No Cash ISAs actually available
I have just tried to open a cash ISA with HL. The system confirmed that it had opened a cash ISA. However, when I tried to choose an actual product there were no cash ISAs available. This is completely irrational.
Update: HL got in touch but in the meantime I eventually worked out that the problem was a lack of information at a critical point in the process which made it look as if there were no ISA accounts available - only non-ISA accounts. I've explained this to them in the hope that they will update the website to make it clearer.
April 7, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi,
We’re sorry to hear that you’ve been unable to select a Cash ISA product.
To proceed, please ensure you have clicked “Complete application” and agreed to the product opening declarations. Once this step is completed, you should be able to select your default easy access product.
If the page is not loading or no products are displayed, this is likely due to a technical issue. Please note that we offer a wide range of Cash ISA products across multiple banks, including both easy access and fixed-rate options.
We would like to understand what went wrong so we can resolve this as quickly as possible. We have contacted you via Trustpilot to request further information and begin troubleshooting.
Thanks, HL Team.
Awful cs, tedious set up on flawed app
Called em to discus which reg cash isa is suitable for my needs. In app it says call for advice. I did and hit a brickwall refusing to give any basic info about suitability. Went around in circles. Useless.Also setting up is a pain, once i registered username password and number etc it requested i set up a 2nd username password and number instead of getting me to log in with existing ? 3 hrs to set up
Not good.
April 7, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hello John,
Thank you for taking the time to share your feedback with us.
We’re sorry for any frustration caused. At the moment, it isn’t possible to open a Cash ISA through the HL app, as this feature is still being developed. We appreciate your patience while we continue to improve this part of our service.
If you would like any support during the application process, our Helpdesk team will be happy to assist. While they can guide you through how to use our services, they are not able to provide advice or recommendations on the suitability of specific products.
We aim to provide clear information to help you make decisions that are right for your individual circumstances, and we’re sorry if this wasn’t clear.
If you have already set up your online access, you shouldn’t need to create new login details. It’s possible that you were logged out at the time, so we would suggest trying to log in again using your original details.
If you continue to have difficulty accessing your account, you can use the username or password reminder on the HL website, or contact our Helpdesk team, who will be happy to guide you through the process.
Thanks, HL Team
Ridiculously increase monthly fees
To increase my monthly fees from £3.95 to £12.95 on the premise that trading fees are lower, penalises long term investors with larger holdings, that do not trade regularly.
As I would think this is many customers who are approaching retirement and therefore have larger fund holdings it appears totally stupid. As a result, I am off to trading 212 where this is all free! I cannot imagine I will be the only one!
April 7, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Ron,
Thank you for taking the time to share your feedback regarding our fees. We’re sorry to hear that you’re unhappy with the recent changes to our fee structure.
To clarify, we have reduced our overall management and dealing fees, and adjusted the cap on the management fee for equities to £150 per annum. We appreciate that this change may not suit clients who primarily hold equities, and we value your feedback.
We’re sorry that this means your account charges may increase. Please be assured that we remain committed to providing strong overall value, not only through our pricing but also across the range of products and services we offer.
Thanks,
HL Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.