Easy to request Click and collect'. Staff in store, brilliant; personable, helpful and polite. Purchase 'progress', on line via email, excellent. Pick-up easy and once again friendly and knowledgeabl... See more
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Location
Switch location10A Coney Street, YO1 9NA York, GB
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Cheaper than a well-known ... marketplace, with an easier to access warranty should it prove necessary. But they're JBL which has been fine previously. Friendly, trouble-free collection from our local... See more
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Didn’t fancy risking delivery to door from experience of damage for other goods by post recently. So used hmv click and collect as was an LP gift. York store were very friendly and service great.
Company replied
I placed on order to be delivered to the store. It arrived within a couple of days. The staff promptly found my order upon collection. I have used this method on several occasions and never yet had a... See more
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Company details
About hmv (UK) - York
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
10A Coney Street, YO1 9NA, York, United Kingdom
4.7
Excellent
537 reviews
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In general I am pretty happy with HMV
In general I am pretty happy with HMV. The product delivered matched the description and your staff are pretty knowledgeable.
There are one or two things to improve on though-firstly your shop in York looks pretty tired and run down- a bit of a refresh would make it look a bit nicer, some bright colours like lime green would be nice and stop it looking like a goth kids bedroom. A few windows/light would be nice. Also the CD was pretty expensive with the delvery fee added in and took a while to arrive. Also whenever I buy a CD in person there are never any medium sized plastic bags. Just massive huge ones that are ridiculously large.
Still I will happily give HMV or any other UK based retailer my money rather than Jeff Bezo's and his tax dodging firm. I feel like I speak for the entire UK when I say this- screw Jeff Bezo's and amazon. Long may HMV endure.
June 14, 2025
Reply from hmv (UK) - York
Hi customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time!!
Have a great day!
Great service
Ordering was easy, price was good, staff in the shop are always helpful and polite
July 2, 2025
Reply from hmv (UK) - York
Hi Malcolm
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - York
Hi Curtis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were very helpful and made my…
Staff were very helpful and made my purchase,easy.
June 29, 2025
Reply from hmv (UK) - York
Hi daniel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - York
Hi Oliver
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - York
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
great dvd and great service
June 13, 2025
Reply from hmv (UK) - York
Hi Derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - York
Hi Adrian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The item arrived on time and was really…
The item arrived on time and was really easy to order with no fuss very pleased with the ease of the order.
June 11, 2025
Reply from hmv (UK) - York
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick to get my orders and the service…
Quick to get my orders and the service was great, and my orders are mint
June 7, 2025
Reply from hmv (UK) - York
Hi Ewan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - York
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - York
Hi Harvey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Prompt delivery to store
Prompt delivery to store, and great service in store when collecting item.
May 31, 2025
Reply from hmv (UK) - York
Hi Adam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi Jane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV York pull out all the stops
Serviced by 2 very friendly staff in York - always like a bit of old skool politeness and helpfulness. Delivery of my order was quicker than expected too, and much appreciated as I was going on holiday two days later. The packaging was solid and showed no signs of abuse from postal staff etc al 👍
May 31, 2025
Reply from hmv (UK) - York
Hi Colin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
May 27, 2025
Reply from hmv (UK) - York
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - York
Hi Kelvyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Sales assistant at the store was very…
Sales assistant at the store was very helpful and the process straightforward. Product arrived promptly.
Disappointed that the Crossley radio/disc player didn't have DAB, just FM.
May 27, 2025
Reply from hmv (UK) - York
Hello,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv, and we hope to see you again soon :-)
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