I bought a sewing machine from Hobbycraft which within a couple weeks had started showing signs that the whole needle alignment was completely off. Of course I was disappointed but got in contact and... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great kite received from hobbycraft, kids enjoyed it a lot. Was a bit annoying had to pay more for the delivery than the actual item! Would be good if there were some deals so that we could exclude de... See more
Online ordering is easy and goods are quickly and safely sent in amazing packaging. Their A4 storage boxes are very high quality and that has never wavered since I first purchased them some years ago.... See more
Just bought some craft card - excellent quality and reasonably priced. Only fault was that it came in “book” form and I had to slice the top off each page because it was sticky 7/3/26
Company details
About Hobbycraft
Written by the company
About Hobbycraft
The largest arts and crafts retailer in the UK, Hobbycraft has everything you need for art, knitting and crochet, haberdashery, papercraft, wedding and party, baking, jewellery making and more. Enjoy the best brands, great value offers and crafting expertise every time you shop.
A passion for craft is at the centre of everything Hobbycraft does. This is reflected in creative and knowledgeable Hobbycraft colleagues and a vast, carefully selected range of quality products. Throughout the year, Hobbycraft also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
Contact info
7 Enterprise Way, BH23 6HG, Christchurch, United Kingdom
- 0330 026 1400
- customerservices@hobbycraft.co.uk
- www.hobbycraft.co.uk
4.5
Excellent
76K reviews
Replied to 35% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hobbycraft
Thank you for your feedback. We do package our deliveries in recycled void fill packaging and we try to source from suppliers that are equally conscious of the their impact on the environment. However, we are always striving to improve and I will pass your feedback onto team.
so much temptation! 🙂
love going into hobbycraft there is so much choice and reasonable prices. excellent if you are starting a new hobby, the staff are helpful and there are various workshops. excellent also if you are looking for craft items for existing hobbies.
April 3, 2025
The Crewe Cheshire store is fabulous
The Crewe Cheshire store is fabulous. And the staff are so helpful.
June 17, 2025
They're always very nice in Charlton…
They're always very nice in Charlton Hobbycraft. Happy with my jigsaws.
June 13, 2025
Click and collects always super
Click and collects always super
Easy! Lovely store staff with
Heavier items
December 6, 2024
Amazing
Whether instore or online this is a reslly fantastic company. Orders arrive promptly. Everything is as described online. Service instore fab too. Friendly staff and dog friendly.
November 12, 2025
Unprompted review
Brilliant website- I bought an advent…
Brilliant website- I bought an advent wooden calendar- amazing quality for the price + bought some sewing items - great + superb customer service.and it all arrived on time. Thanks
November 7, 2025
Unprompted review
I am a loyal customer of many years and…
I am a loyal customer of many years and I tried to buy a large canvas and home delivery doesnt allow a customer to buy a single large item, forcing customers to buy 2. Į went into the shop in Cambridge - staff were great and gave me customer services for help. Advisor on the call, was patronizing and kept telling me she understood my “feelings”. I asked for a reason why I had to buy 2 items. I recorded the call and told the advisor I was recording and she told me I didn’t have permission to record and she cut the call. Staff then made another call, and advised that 2 canvas delivery iš for purposes of protecting a single canvas from damage!!! Hobbycraft packaging should not force customers to buy 2 items to protect a single item. Thats like ordering anything online and forced to buy 2 products to support packaging. Very disappointed and feel this is financial abuse of loyal customers
Edit response to Hobby craft - again the customer services advisor refused to give me a reason, why I had to purchase 2 canvas instead of what I wanted which was only one. I was forced to buy 2 and told I should return one to the shop for a refund!!!
Įf i had transport i could just buy one in the shop and take it home myself…i dont get why a policy states customers must buy 2 canvas at £40 a canvas doubling the price to satisfy hobbycraft packaging issues!!!
It’s not a good look at all… it’s forced consumerism and financial abuse of your loyal customers!
November 8, 2025
Unprompted review
Reply from Hobbycraft
Hi Jacqueline, We understand your concerns regarding the requirement to purchase two items for delivery, and we appreciate your feedback about the perceived financial burden this places on our customers. The intention behind such policies is to ensure that items arrive in the best possible condition; however, we recognize that this approach hasn't met your expectations and have passed on your comments to all teams for consideration in future product reviews.
Wide range and high quality as well as…
Wide range and high quality as well as attention to packaging
November 10, 2024
Quick and great service.
Great service, helpful staff when I picked up my order. Quick availability.
December 22, 2024
Rude customer service at Chester store
Rude customer service from Graham at the Chester depot. The store is lovely and would recommend using it however If your looking for help and good customer service I would avoid speaking to Graham at all costs as you will leave the store with nothing and feeling humiliated.
November 7, 2025
Unprompted review
Reply from Hobbycraft
Hi Mark, we're sorry to hear of your experience on your latest visit to our Chester Store. Please do reach out to customerservices@hobbycraft.co.uk [customerservices@hobbycraft.co.uk] with a few more details if you wish to discuss this a little further- Hannah
All you need for a school art project
All you need for a school art project. Fast delivery, seamless order process. Needed customer service support. They were easy to contact and suggested alternatives for what I needed
June 21, 2025
Good service
Called into the Carlisle branch last week and had such good service from a young lady called Emma.
Nothing was to much trouble, and when I could not find one of the products I needed Emma ran back upstairs to save me the trouble. All done with a smile .
Well done, good old fashion service.
October 31, 2025
Unprompted review
What a brilliant company
What a brilliant company! Normally only buy for myself but used Honbycraft this year for my scouting group. The products were delivered quick. A couple of items were damaged (I assume due to transit) hobbycraft quickly replaced these and I received them the next day. I had an issue with my email address so couldnt check tracking, the customer service team were brill, nothing was too much. We will be using Hobbycraft all the time, your items are brilliant.
November 1, 2025
Unprompted review
Love the staff but everything I bought…
Love the staff but everything I bought broke
November 1, 2025
Unprompted review
They were in a good secure packaging…
They were in a good secure packaging but they were look cheaper than the price.
December 15, 2024
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