Hoka Reviews 

Went online to buy a pair of shoes from Hoka, heard they were a good shoe when I found a pair I want went to check out. I found that they do not support military or veterans no discount nothing.
I would not recommend buying from them if they can’t support our veterans and our military.

Do not go near these guys. Shoes are not fit for purpose. The foam on the sole of one of the shoes has collapsed with minimal use and neither the retailer or manufacture are interested. 3 of my family member have all had issues with the soles on the clifton shoe failing and Hoka simply do not care.

I used their machine to asess my foot and buy a shoe that would be suitable for my feet, the recommended shoe sole failed after never even having been run in and only on 1 shoe. They claim its my biomechanics that's caused the foam to fail, without even seeing my foot and without considering that the shoe was the recommended shoe for my foot and gait... No other shoes have ever had this problem so I their shoes are clearly not fit for purpose.

Take your money elsewhere and buy shoes that are fit for purpose and from a company that is prepared to provide half decent customer service.

I stand and walk on concrete for 9 hours a day in my job so having the most comfortable shoes is very important. I’ve found nothing better than Hoka Bondi extra wide shoes until the last few pairs I’ve purchased. The price is crazy at $165 a pair but I was willing to pay it for comfort. The last 3 pairs I’ve had have broken down in 4 months time where I used to get almost a year out of them. I will no longer spend that kind of money for lesser quality and have switched to another brand. It’s disappointing.

Absolutely disappointed. After years of loyalty, I've realized Hoka's customer service is non-existent. You only get an AI chatbot, 'Maria,' who switches between Portuguese and English while giving completely useless, incorrect advice. Shame on Hoka for reaching this low point. Never again

I bought the Hoka Mach 6 Road Running shoes from REI in Bellevue, WA less than a year ago, and the heel collar fabric on both shoes has already torn and frayed badly — not what I'd expect from a premium running shoe. What's more frustrating is this isn't the first time: my previous pair of Hokas had the exact same problem and I am seeing other customers making similar complains, so at this point it feels like a real quality control issue rather than bad luck. Love the comfort and ride, but I can't justify paying this much for shoes that don't hold up. Hoka, please look into this.

Excellent service and early delivery .

DECKERS brand (HOKA) does not stand by their product. After 6 months of wearing their shoe the front sole started to come apart and when I reached out to the company regarding the warranty, and sent them pictures of the defective sole and lack of workmanship they stated that it does not meet the qualifications specifically, “this warranty does not cover defects arising from normal wear and tear, misuse, product alteration, or negligence.” I would not buy this product ever again. For the price of $155 a pair I would expect a company to stand by their product. Many companies make a comparable or better shoe for that price or cheaper. Do your research. As of 8/08/26 the company did respond to my post. Although the company denied my initial 2 responses after posting a review on this site the company did rethink their response and they did make it right by providing me a one time replacement due to the wear and tear of the initial purchase. This site was helpful in getting the company to look into the initial claim and uphold the warranty. I thought this would be useful to add the the initial post.

I am extremely disappointed with my experience with HOKA’s customer service and product durability. I purchased three pairs of HOKA shoes because I genuinely loved the comfort and performance of the brand, and I regularly recommended them to others. Unfortunately, two out of the three pairs developed the same issue where the back of the heel completely ripped apart, making the shoes unusable.

I reached out to HOKA for assistance, hoping they would stand behind their product and help address what appears to be a repeated durability issue. Unfortunately, because the shoes were purchased from a retailer that HOKA does not consider an authorized retailer, they refused to provide any warranty support or assistance, despite the fact that I own multiple pairs and experienced the same failure more than once.

I understand that companies have policies, but it is disappointing that a brand I supported and recommended so highly was unwilling to help when there was a clear quality concern with the product itself. If you purchase HOKA shoes, be aware that where you buy them may determine whether the company will stand behind the product, even if you are experiencing a legitimate issue with the shoes.

These shoes are amazingly constructed and can't wait to get them on for my next 10K

Very pleased with Hoka slides once I got the right size

Bought W Gaviota due to Dicks Sporting Goods being out of Bondi’s. After first night working in ICU with new sneakers I starting having severe back pain, on second night could barely walk. Had to call out sick and rest next night. My mom called and said she had a friend that had a similar experience and after doing an MRI it was the sneakers. Same situation here. Called HOKA customer service- useless and does not stand behind their product but gladly take your money. Google HOKA shoes and back and leg pain.

Yep delivered very quickly 24hrs as opposed to Mizuno who took 11days. That's it now, have my compliment of trainers so will persist with unsubscribing...however like all brands, shirts, shoes etc I know you will plague my inbox as its a no cost solution...except for my time and memory capacity!

On July 12, 2026, I paid $209.05 for a pair of women's Transport 2 sneakers and instead received a $65 pair of men's slides I never ordered. I was then told that, as a condition of receiving my own refund, I had to personally drive to a UPS location and wait to return Hoka's mistake.

This was entirely Hoka's error, yet resolving it has fallen entirely on me.

1. The support chatbot was not helpful and repeatedly told me I needed to return the shoes I was sent.
2. I then called customer support and was on and off hold for 35 minutes. No manager was available, and I was told someone would call me back.
3. When the callback came, the only options presented were: (1) treat the shipment as a return: physically returning the wrong item in order to receive my full refund, plus a 20% discount on a future purchase; or (2) treat it as an exchange for another item. The only alternative to driving to UPS myself was scheduling a UPS home pickup, at my own cost.

At no point was I offered the obvious resolution, a refund, or the correct item Hoka was responsible for sending, without first making me spend time, travel, and money to correct Hoka's error.

I would also note that the 20% discount roughly equals the $34.05 I already paid in shipping and tax on this order.

To recover my own money, I drove 30 minutes round trip, paid for gas, and waited over an hour at UPS to return an item I never ordered.

This is not a return or an exchange. It is Hoka conditioning my refund on my willingness to fix the company's shipping error myself, at my own cost in time, travel, and money.

Every other retailer I have dealt with in a similar situation has apologized and immediately issued a refund or shipped the correct item, without requiring the customer to fix the company's mistake first.

I have loved the Hoka brand, but without a meaningful resolution to this matter, this will absolutely be my last purchase from Hoka.

Excellent service , received the goods very quickly . Superb trainers !

Excellent, fast delivery at a busy time.

Timing and delivering the promised. Ease of arriving from order. Will see if the process of size issue can be resolved quickly.

First time purchase with Hoka, order had the wrong address from the one I entered. Tried to phone as a phone number was on the Hoka website , but this was misleading as there was no person to take calls as I later found out . Now the number after a matter of hours don't appear anymore, on line chat absolutely confusing and frustrating to use. Hoka finally phoned me in the end to resolve this issue . Thoroughly dissatisfied

Waiting for me when I got home

Can’t fault a thing

Fantastic product and service