From start to finish, my Hoka experience has been absolutely stress free. A fantastic website tells you everything you need to know. I especially liked the visualiser where you can see how the diffe... See more
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Review summary
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I bought the Infini Hike sandals, and after one month (walking the dog, nothing crazy) the rear strap pulled out of the shoe. I exchanged them for another pair, a painful process taking another month.... See more
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I stand and walk on concrete for 9 hours a day in my job so having the most comfortable shoes is very important. I’ve found nothing better than Hoka Bondi extra wide shoes until the last few pairs I’v... See more
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I bought Hoka shoes today from the shop at Manawa Bay in Manukau, Auckland. I was so impressed with the young salesman who I think was from Ukraine as he really knew his stuff and sold me exactly the... See more
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Company details
About Hoka
Written by the company
Welcome to the official Trustpilot profile for HOKA®.
Thank you for sharing your reviews with us.Our story:
Two life-long runners launched HOKA in 2009, after years spent handcrafting and shaping lightweight shoes with extra-thick midsoles.Initially embraced by ultrarunners because of their enhanced cushioning and inherent stability, HOKA now offers shoes for all types of athletes who enjoy the unique ride the shoes provide.
Our goal:
Our goal is to inspire people to move and empower athletes of all types.Our products and services:
Shop the latest footwear, apparel and accessories from HOKA for running, walking and the outdoors.HOKA is the fastest growing, premium running shoe brand in the world.
Athlete or casual runner; our Shoe Finder can help you find the perfect pair.
We’re confident that once you've tried HOKA, you won't look back. If you weren't satisfied with your purchase, returns are easy, with no questions asked with our 30 Day Guarantee.
Free standard delivery & returns
See our shipping information for UK, Germany, France, Italy, Spain, Austria, The Netherlands, Belgium, and Luxembourg.Free returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.
Our Customer Service promise:
At HOKA, your feedback is important to us and we carefully read your reviews for Europe. Our Customer Service team is always here to help you find joy in movement.Contact our Customer Services
Contact info
Deckers Europe Limited, , 130 Shaftesbury Avenue, , London, W1D 5EU, United Kingdom
- customerservicesuk@hoka.com
- www.hoka.com
3.7
Average
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I was recommended Hoka shoes by my…
I was recommended Hoka shoes by my podiatrist although a little expensive I thought I’d give them a try. I have yet to wear them out but so far so good super comfy. I can’t wait to see how my feet feel after a 13 hour shift.
July 15, 2026
Reply from Hoka
Hi Kerry,
I'm so glad to hear that your podiatrist recommended our shoes and that you're finding them super comfy so far! We hope they provide excellent comfort and support during your long shifts.
Kind regards,
Mia
Reply from Hoka
Hi Sandy,
I'm so glad you had a positive experience with our product and communication. We appreciate your feedback!
Kind regards,
Mia
Failed to deliver the goods
Failed to deliver the goods, sending a photo as evidence which has no address or date or locational information. So far refusing to make the statutory refund that is due for online purchases. Avoid!.
July 15, 2026
Unprompted review
Reply from Hoka
Hi Helen,
I am truly sorry to hear about the issues you've experienced with your delivery and the subsequent refund process. I understand your frustration and have requested some further information from you to assist further.
Kind regards,
Mia
Product is great and delivered on time
Product is great and delivered on time, as promised.
July 15, 2026
Reply from Hoka
Hi there,
I am so happy to hear that you are pleased with your product and that it arrived promptly. Thank you for your wonderful feedback!
Kind regards,
Mia
Reply from Hoka
Hi there,
I'm so happy to hear that you had such a great experience with our service! We truly appreciate your kind words.
Best regards,
Mia
Great customer service
Great customer service - nothing is too much trouble for these people, so helpful and efficient. Great product, great staff, great company.
July 14, 2026
Unprompted review
Reply from Hoka
Hi there,
I'm so pleased to hear you had such a positive experience with our customer service and found our staff so helpful and efficient. Thank you for your wonderful feedback!
Kind regards,
Mia
Prompt, free-flowing delivery
Prompt, free-flowing service from selection to delivery! Thank You!
July 14, 2026
Reply from Hoka
Hi Reg,
I am so pleased to hear you had such a smooth and positive experience from beginning to end. Thank you for your kind words!
Kind regards,
Mia
Delivery time
Delivery time - super quick, super reliable
Product- walking on clouds … first feeling - weird / different
Price - worth it !
My first Hookas … we will see how they are doing after my 8 h shift .
July 14, 2026
Reply from Hoka
Hi Katarzyna,
I'm so glad to hear our delivery was super quick and reliable for you! It's understandable that new footwear can feel a bit different at first, and we appreciate you sharing your initial impressions. We hope your feet feel fantastic after your 8-hour shift. Thank you for your positive feedback!
Kind regards,
Mia
Quick good service😃
July 14, 2026
Reply from Hoka
Hi Neil,
We are so please to hear you received quick and good service.
Kind regards,
Mia
Professional fast service and delivery
Professional fast service and delivery, I was impressed. Keep it up guys.
July 14, 2026
Reply from Hoka
Hi Neil,
I'm so pleased to hear you were impressed with our professional and fast service and delivery! Thank you for your kind words.
Kind regards,
Mia
Good communication from this company
Good communication from this company, sliders are so comfortable and true to size. Love them.
July 14, 2026
Reply from Hoka
Hi Pauline,
I'm happy to hear that you love your new sliders! It's wonderful to know that our communication was helpful and that the sizing was perfect for you.
Kind regards,
Mia
Reply from Hoka
Hi Lucia,
Thank you for your kind feedback, we really appreciate it!
Kind regards,
Mia
After recommendation from Podiatrist
After recommendation from Podiatrist, easily ordered on website. Quick despatch and fast fee free delivery.
Not so keen on being bombarded with promotional Hoka emails.
Found my Hokas to be exceptionally comfortable.
July 14, 2026
Reply from Hoka
Hi Geoffrey,
I'm so pleased to hear that your podiatrist's recommendation led you to us and that you found our ordering process smooth and delivery efficient!
Kind regards,
Mia
Delivery was successful and the order…
Delivery was successful and the order fits well. I'm very happy 😊 with both the service and product 😀
July 14, 2026
Reply from Hoka
Hi Buhle,
I'm so happy to hear that your delivery was successful and that you are very pleased with both the service and the product! Thank you for your wonderful feedback.
Kind regards,
Mia
Hoka by far has the worst customer…
Hoka by far has the worst customer service department. My 3 week old pair of Hoka 9 Bondi experienced sole separation. Mind you I use the as a casual walker. They were purchased on Amazon and Hoka replied pound salt. Never again!
July 6, 2026
Unprompted review
Reply from Hoka
Hi Gerry,
I am truly sorry to hear about the sole separation issue with your Hoka 9 Bondi shoes and the frustration this has caused. We understand how disappointing it is when a new product doesn't meet expectations. I have passed this feedback on to our US team to assist further as we are HOKA EU.
Kind regards,
Mia
Excellent customer sevice and the best…
Excellent customer sevice and the best recovery sliders! ☀️
July 13, 2026
Reply from Hoka
Hi there,
I am so happy to hear that you had such a positive experience with our customer service and that you love our recovery sliders! We truly appreciate your kind words.
Kind regards,
Mia
Very poor quality walking shoes that…
Very poor quality walking shoes that have fallen apart after just over a year of wear. Hoka refusing to offer any form of warranty repair or replacement which is also very poor. I would strongly advise avoiding this company and shopping elsewhere
July 1, 2026
Unprompted review
Reply from Hoka
Hi Owen Yarnold,
I'm truly sorry to hear about the issues you've experienced with the durability of your walking shoes and your disappointment with the warranty process. I have passed this feedback on to our Customer Service team and someone will be in touch shortly.
Kind regards,
Mia
Reply from Hoka
Hi Alhaji,
Thank you for your wonderful 5-star review! We are so happy to hear that you had such a positive experience with our delivery service.
Kind regards,
Mia
Delivered on time and as stated
July 13, 2026
Reply from Hoka
Hi Stephen,
I am so pleased to hear that your delivery arrived on time and exactly as expected. Thank you for your wonderful feedback!
Kind regards,
Mia
Be very careful buying high-end Hoka…
Be very careful buying high-end Hoka shoes. I purchased a pair and wore them very infrequently. Within 10 months, the internal frame inside the fabric lining of the right heel completely collapsed inward. It is bent permanently, making the shoe incredibly painful on the heel and entirely unwearable. Meanwhile, the rest of the shoe—including the bottom tread—is in perfect condition, clearly showing it has hardly been used.
When I submitted a warranty claim with my receipt and photos showing the shoes were barely worn, Hoka's customer care denied it, claiming it was "accidental damage or misuse." Sliding your foot into a shoe is not misuse—it is standard operation. The internal structural materials simply failed to hold up.
For a premium brand that charges top dollar, their customer service and product durability are incredibly disappointing. They do not stand behind their manufacturing defects. Save your money or buy from a brand that actually honors their warranty. I have been wearing shoes from Nike, Reebok, Skechers, and Brooks, and none of them have ever had this problem. In my experience, Hoka shoes are of cheap quality and did not last very long. This will be our last purchase from Hoka. My family and I will let all our friends know to avoid these low-quality shoes, especially since they charge much more than other brands.
May 8, 2026
Unprompted review
Reply from Hoka
Hi Vipul,
I appreciate you sharing your detailed feedback regarding your experience with our shoes and the warranty process. I have passed this feedback on to our US team as we are HOKA EU and someone will be in touch shortly to assist further.
Kind regards,
Mia
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