Holidu Reviews 1,472

Really easy to book with, loved the reviews

Great base for visiting the Normandy beaches

Clear information and competitive prices.
More detailed maps would make it even better.

Great host with a beautiful property in an excellent position.

Won't be using this company again
I booked accommodation in London for 2 nights in April for May.
When I booked it was advertised as free cancellation before 8th May.
I booked the accommodation, no issues, and received the confirmation. The money was taken by Guest Ready who's property it was.
At the end if April i decided I wanted to cancel the accommodation, as I found something a bit more centre.
I went into my booking via the holidu app & it said i had to contact Guest Ready. I did this & was told I wasn't able to get the free cancellation, as the cut off date had expired in April. I told Guest Ready it was advertised by Holidu as 8th May but they said their T & C's was 10th April.

I ended up going backwards & forwards between the 2 companies, as kept getting told to contact the other company. In the end I asked Holidi to sort this out, as I considered it was their fault, as this is who I booked with & this is where I saw the date for free cancellation.

During the investigation I had no contact from Holidu. All I got was AI responses which was very frustrating. It seemed impossible to get a real person to respond.
It took nearly 7-10 days to finally get a response to tell me what was happening & I finally got my refund of £727.
The customer service of Holidu was very poor.

Property description was clear, booking was straightforward, as was follow-up information.

Brand new accommodation perfect for all. Nice site and hosts would recommend

Lovely house and great staff! Pool is perfect for those pre summer swims…
Little bit away so taxis a must!

Cleanliness and amenities

Reliable, good communication. Complete information. Property surpassed our expectations. Very good value. Area was amazing. Property very clean.

SCAM!
Stay away from them.
As a host I suffered a lot from them.

Not heard of Holidu before. Straightforward process.

My experience with Holidu has been negative, and based on what happened, I strongly advise anyone who owns a holiday home to think very carefully before handing over the management of their property to them.
Holidu presented itself as a channel manager for price synchronization. It was clearly agreed that I would only modify prices on the main channel and that their role would be to correctly synchronize those prices across the other channels. For a certain period, the system worked well. Then a serious error occurred on their part.
On that occasion, my property was offered on Airbnb (which they managed) to a French guest at a much lower price than the one I had set.
As soon as I noticed it, I immediately contacted both the guest, to honestly explain the situation, and Holidu, to report the problem and try to find a solution together.
The result?

The loss of the booking
A financial loss
Serious damage to my reputation.

The point is very simple: Holidu operates as a channel manager, and the damage resulted from their synchronization error. I could not possibly have caused that misalignment.
Despite this, instead of taking responsibility for what had happened and properly handling the issue, I was asked to pay them for the lost revenue as well!!!
Subsequently, I received a formal payment request for an amount that I dispute.
In the end, this has been my experience: loss of a guest, financial damage, reputational damage, wasted time, and additional pressure through payment demands.
I would also like to point out that my property, Oliventu, has a perfect 10/10 rating on Booking.com, precisely because I strive to manage guests with seriousness and fairness.
For this reason, I would strongly urge anyone considering working with Holidu to exercise the utmost caution.

Honfleur lovely house in central location for 6 people.