Hollandandbarrett Reviews 

My experience was so great, my order met my needs and kept me going.

Quick easy ordering process. With a good offer and free delivery.

Tesco one Hull Tesco. Staff carried on their conversation as serving me. They was rude and very pushy does no not mean no. It was ridiculous the amount of times I said no. They need to listen when I say I don't want any reduced bits, snacky bits a H&B account account I mean no. Will I come back, probably not.

What a great company, I stupidly put the wrong address in and the delivery was refused, they put the same order across to me on next day delivery. Excellent customer service and very quick turnaround for an issue I caused at their expense.

I have bought all of my supplements from H&B online after being let down by my previous online and much more expensive shop. The turmeric capsules are as effective as my previous brand and a better value for money. My GP advised me to take B12 and being of menopause age my hair, skin and nails were suffering so I am trying the capsules for hair, skin and nails. In just 2 weeks I have seen a difference in my nails so the results are promising. I have bought a 6 month supply of each of the 3 supplements I mentioned so hopefully I will get noticeable results by the time I need to re-order. Ordering on line is very easy and my order was delivered the very next day. Based on the cost and very fast delivery I highly recommend you try H&B for your supplements.

Another perfect order, always well packaged and quick delivery. App very easy to use, great prices and products, thank you.

Royal mail couldnt deliver order like before same adress.
HollandandBarrett email advised Royal mail couldnt read the delivery adress sorry your orders coming back to Holland and Barrett.
Refund of £40 will be 21 DAYS 😡😡😡
We had orders delived to that adress which had no issues on previous orders.

The product was out of stock but added my email so they could tell me when there was stock so great service , easy to order and quick delivery , these collagen type 2 capsules I’ve been on for 4 months now and definitely found a difference in my body, my joints and aches and pains are nowhere near as bad as they were , I feel a lot fitter and moving is basically pain free for me , I have a very physical job and whilst I’ve been taking these capsules it’s been so much better and now feel I can push myself to do more 👍

Very unhappy with H&B and I feel rather disappointed in their help and customer service.
I made a mistake when making an order.
I completely hold my hands up, it was totally my fault.
By mistake on a 2 for 1 offer missed that I should have added both items in my basket other wise you will miss out on getting the second item for free.
So I’m now in the position where I’ve paid for all my goods and due to my ADHD did not pay due attention, I failed to add the second item in my basket.

I’m not asking for any freebies. I simply asked H&B if they could maybe supply me with a voucher to enable me to collect my 2 missed items from my order. Or a code to go to my local store where I can pick them up.

Dispute my continued and relationship formed over the years with H&B as I am a long term customer makes no difference at all.
Very dissatisfied with my customer service and how they cannot treat a case by case situation.
It really was a genuine mistake on my half.

Anyway, I will think long and hard about using them again in the future. #adisgruntrledcustomer #noloyalty

The Holland and Barrett website is extremely informative and answers any questions that you may have and gives you product info that you may not have considered.
I buy my protein and creatine powder from H&B and collect from my local branch in Ashford, Kent.

I purchased an ERTH LED hairbrush for £52.50 stupidly thinking I was getting a bargain as it was reduced from £175.00. WRONG. It’s such poor quality, £5.25 would be a more realistic price.

I made a complaint and asked when in the last 6 months this item had been on sale at £175 for 28 consecutive days.

I want to return it as it’s a piece of rubbish but despite buying it from Holland and Barrett and paying Holland and Barrett, they tell me to contact their “trusted seller”.,

They do not understand my contract is with Holland and Barrett and therefore I am not obliged to return it to anywhere other than Holland and Barrett. I will not be sending it to a 3rd party.

Made a complaint only to be told they won’t be communicating with me further. Nice.

So here I am wanting to return an item for a refund, yet Holland and Barrett won’t facilitate this or indeed provide any info as to when it was allegedly sold for an astronomical price.

To add insult to injury, I tried to leave a review on site but Holland and Barrett won’t publish it. They have changed the price of this brush now to £175 BUT have uploaded 84 other items in the ERTH range with the same false advertising claim of a 70% discount. They have also marked every single one of these products “NEW IN” which just goes to prove they were NEVER marketed at full price for 28 days in the past 6 months this!

The advertising standards authority have been made aware of the illegal practice and I will be contacting trading standards .

BE WARNED. This company will do anything to mislead their customers.

I will post screenshots to prove their dishonesty as soon as I find out how to do it!

I ordered probiotics for my 17mth old grand daughter, i ordered 2 months worth (2 bottles), picked them up on the 7th of July and started using them a week later because we still had some left, we noticed around the end of the first week in August that both bottles expiry date was july 2026, remember 1 bottle lasts 1 month so this would of took the first bottle in to mid August, phoned customer service and was refunded for 1 unopened bottle, phoned up to complain that the first bottle opened ran in to the middle of August past it,s sell by date, the customer care lady i spoke to on the phone was condescending and unsympathetic, i did raise my voice because she started arrogantly laughing at me, then hung up on me, who would pack and send 2 months worth of probiotics that are going to be out of date in 2 weeks for a 17mth old baby, and then act condescending because i was not refunded for 2 bottles.
I wont be spending any more money with Holland and Barrett and will see what trading standards have to say
If you buy off them i hope it goes well because if it does not you will see the real side of them, and it is not nice
Note to Holland and Barrett - train your staff properly

Absolute waste of a company. They preach mental health and wellness for PR, but don't care about their own staff—it's all a show to take your money. If you need time off for a diagnosed health issue, you're forced to use holiday allowance or take it unpaid, adding unnecessary stress. Higher-ups only care about targets and have clearly never worked a day in retail. Meanwhile, floor staff take all the blame while selling overpriced products you can find cheaper elsewhere. Save your mental health and look anywhere else for work, begging on the street would be more fun.

Despite finally getting a response from customer service they promised that they had given me £5 credit. This was not there. Went onto chat and tried to speak to an advisor, but that consumed another 15 mins of my life that I’m not getting back. Great for a company endorsing well being. Yet another poor customer service experience.

Very quickly ordered and collected in about 1 hour,all good 👍😊

Excellent products and many options. Easy online orders. Great updates and superfast delivery.

Great shop with plenty of good quality products healthy and organic foods and rewards that keep coming me back every time

Really disappointed with the customer service at the St Ann's shopping center in Harrow.

I was waiting in the queue to pay, but other customers were being served before me even though I had been waiting. I eventually got frustrated and raised my voice, and only then was I served.

What annoyed me most was what happened afterwards. Instead of someone simply acknowledging it or apologising, I was told that next time I should use the self-checkout. I said that if I had known there was a self-checkout, I would have used it, but the response was just, “It’s for next time.”

I honestly found that quite dismissive. I wasn’t asking for advice on what I should do next time. I was upset because I had been waiting and felt I was being overlooked.

A simple “sorry about that” would have made a big difference. Instead, I left feeling like I was somehow being blamed for the situation.

It’s a shame, but after this experience I probably won’t be going back.

In riverside uk the items are expensive and it the place looks rubbish

Bluewaters H&B, l had to return an item today which having read about the product realised it was not for me . I managed to exchange my item for another product suitable to me with the help of a lovely friendly shop assistant Fatima. Very satisfied with the service I received.