Hollandandbarrett Reviews 

H&B is a company that has strict system setting and they are not willing to make any change to their system even if they could.
I made a mistake without checking my deliver address and my account's address wasn't updated so was still using old address. The order was not yet sent by them but if any order is outside 30 mins, you cannot cancel it. Because this strict regulation, they know it's with the wrong address, they were not willing to help and emphasis 'it's your fault that you didn't check your delivery address'. So, established system, yes, but definitely couldn't care less to be helpful even if it's within their reach. For this, I give them one star and will say this is a horrible company.

Great customer service from your Forge Branch in Glasgow. Girl couldn't do enough to help. Sorry I didn't get her name.

Lovely staff who are very knowledgeable. Polite . Buy my vitamins and peanuts/cashews from there

Horrible customer service. They advertise 'Buy one get one free'. We bought one and only received one. The response 'You have to order two online and then the second one will be free'. We asked for a goodwill extra item as this was a genuine mistake. Their response was disgraceful - basically tough. Avoid this company at all costs and buy from other online suppliers.
Update 24/9/26 Holland and Barrett asked me to supply my order number which I did privately - I have still heard nothing from them.

Very helpful staff and good selection of goods.

3 Complaints.

1. Far too many of their products contain ultra-processed ingredients that should NOT be in health products.

2. 'Customer Service' phone lines with (UK) in brackets, suggests that this is where calls will be received. Not so; (and it is presumably meaning that this is the no. one calls FROM the UK; as all calls go to South Africa). 5x I called, and not once could anyone help me with anything.
(I did FINALLY get full attention from UK people, via EMAIL).

3. Online info. told me that H&B prices are the same IN STORE as they are online. Time and energy were spent getting to a store, only to find that they are NOT!

Good range of products. The price for some can be a bit much for what they are

I have been a very loyal customer for over a decade. Never had a problem before until a month ago.

They did a promotion two days after I placed an order and it became quite a lot cheaper than what I paid originally, as I placed a huge order for my family. I contacted them and asked if they could refund the price difference - they refused.

So I have returned the first order and purchased them again. But the refund has been taking wayyyyy too long!!
They have received the returned parcel more than two weeks ago and I still have not received the refund!

I contacted customer service TWICE and each time they just came back to me (days later) giving me the same old robot reply, saying the refund would take 21 days.

How on earth do you need 21 days to refund your customers??

I have never ever doubted H&B until this most recent experience. Please do give us an explanation and speed up your refund process, as this is ridiculous!

Another thing, I used to be able to use the loyal points, but with both of the orders I placed in August, I was not able to use the points at check out. God knows what has gone wrong!

Whilst products are good I fail to understand why it takes up to 21 days for an order to be refunded to your account when it has been returned almost immediately. I forgot I had a subscription and did not receive a reminder email about the upcoming order, so the first I knew was when the money was deducted from my account. Even though I logged into my account I was unable to cancel the order. Once it was delivered I started a return and dispatched it back within a couple of days... yet the order does not show the returns status and I have not received confirmation that they've received the item which was returned 11 days ago. With all the technology currently in use other companies confirm returns almost immediately the item is received.
Note to self not to create a subscription order with Holland and Barrett again.

***UPDATE ***
Following my 2 star review Holland and Barrett reached out and have resolved the matter and provided the refund I expected. It is a shame that it took for my review for the process to be dealt with more swiftly, but I still believe that to have to wait up to 21 days for a refund is a long time. I do think that there should be more visibility on the stages of refund process on the account.
Given it has now been resolved and the post review service has been good I have upgraded my review to 4 stars.

Love to buy my dried fruit there as makes my overnight porridge oats a lovely healthy breakfast,also staff are very helpful which shows they know the products

II would give 0 stars if I could. Hull supermarket one

I was extremely upset & disappointed to hear staff criticising my appearance. Hearing it once bad enough, but to hear it again is completely unacceptable. To make matters worse, I then heard staff swearing at me as I walked away. Unfortunately, this is isn't the first time this has happened.

On a previous occasion, another colleague heard what was said, apologised, and offered me the customer service phone number if I wanted to complain. I believe that colleague no longer works there as I haven't seen her for a while, otherwise I would have asked her to support me in raising this issue.

What makes it even more upsetting is I had done nothing wrong. All I had done was ask why the offers available online were better than than those in store.

Update So they have my contact details, email etc. And nothing, no contact. Seems they think this attitude is acceptable. Question is how many more customers are treated like this?

Second update. Still no reply, this has got to be one of the worst companies for customer service. I overheard comments about my appearance, that where unacceptable, and this is how they treat you. If I could give minus stars I would.

I have been dealing with an ongoing issue with my delivery for the past three days. This was supposed to be a next-day delivery, yet Evri and Holland & Barrett are giving me completely different information.

I have now been told that it may take up to five working days to resolve the issue. This means that a parcel which was supposed to arrive the next day could end up reaching me almost two weeks later.

The order contains supplements that I actually need to use, and I clearly asked Holland & Barrett to cancel the order because I no longer want to receive it. In response, the customer service representative simply remained completely silent for around five minutes and did absolutely nothing to process my request, leaving me with no choice but to hang up the phone myself.

This is absolutely unacceptable customer service.

I will never shop with this company again, and I would strongly advise others to think twice before doing so. They do not listen to their customers, and they do not take any meaningful action when customers raise legitimate issues. This entire experience has been extremely frustrating and completely unacceptable.

Shocking company you really need to watch yourselves with them.

They advertise better offers online than they do in their stores. When I mentioned the online offer in-store, I was told, “Yes, but it’s 3 for 2, so it will last you longer.” Why do you not want that offer? Are you stupid Sir? Your saving more money. That wasn’t what I wanted. I didn’t want 3 for 2 I wanted the buy one, get one free offer that was advertised online.

If you’re shopping with them, definitely check the online offers first, as you may not get the same deal in-store.

Another great order thank you. Delivered so quickly and well packaged. Products are of great value, long dated and app very easy to use. As always, highly recommended

We have shopped at Holland and Barrett for many years because the quality of all their products is excellent. The staff are helpful and knowledgeable.
We particularly like the subscribe and save facility which means that the products we buy regularly are delivered to our door at a reduced price.
We would highly recommend this company.

It was Janine who works for the H&B store in Grantham who made my experience very memorable. She was knowledgeable, patient, and informative. She advised me of the appropriate products, took me through the costs (and savings) and other options. Thank you Janine and no, I don't know her personally or any other way, I was just grateful for all her input.

I was looking for some supplements for my mother in law (over 80!) with various health issues: lack of gallbladder, pre-diabetic, on blood thinners and high blood pressure. She was too scared to eat anything in case it might affect her. The lady who helped me navigate the maze of high protein nutrition shakes was amazing, and I’m now pleased to say my mother in law has so much more energy and actually feels like her life is back on track. Thanks to H & B in Coney St, York.

Sara provided an excellent and personalised service at the O2 Outlet store. She had a great deal of knowledge about the products. With her help we were able to choose the right supplements. Thanks a million!

Good customer service, quick and efficient

On 27th august went into northampton store and lady placed an order, unfortunately she got it wrong, so she called and cancelled and re placed order
And I was told refund would be processed same day. This never happened

I contacted customer service a week later and they sent email back saying payment was never processed and was pending and it would drop off, however on my account the 2 orders say complete with money taken on both occasions and this would surely show on there system, however they still refuse to refund and do not believe me and have requested screen shots from bank. Not only is this awful customer service as they don’t believe you, but it’s also sounds like the whole refund system is flawed meaning potentially 1000’s of customers have not noticed there refund never came
After being told payments were just pending.

Also as an added complaint a part of my order was green cola drinks and they were flat and tasted out of date so we’re undrinkable :( but wasn’t gonna mention this but now I feel I’ve been totally ripped off spending double