Hollandandbarrett Reviews 

I am a regular customer at the Watford Store and have never had any cause for complaint in the past. To the contrary, staff have always been pleasant and welcoming in my experience.

On this occasion, I arrived with a view to purchasing some organic cranberry juice. I noticed the price had been reduced on this particular product and I spoke to two female members of staff as I was concerned the item may have been discontinued with H&B.

The two staff members reassured me that the product was still likely to be available online and proceeded to explain the click and collect options should I wish to place an order in the future.

I then proceeded to select two further items besides the till before I was served by another female member of staff at that till.

Unfortunately, I was not in possession if a carrier bag at the time and requested a bag which could withstand the weight of my purchase. I was told there were no bags available other than the fabric tote bags that were placed behind her.

I again asked if there were any alternative bags available and subsequently told that I could be provided with two paper bags instead. I agreed to this yet surprised as to why there appeared to be an urge to secure the sale of a more expensive tote bag after initially suggesting there weren't any other bags available!

Nevertheless, I was asked how my H&B account was normally identified and I proceeded to enter my email address on the screen. I asked if there were any points accrued that could be used following my last purchase and was emphatically told there weren't any!

I was surprised at this, given that my last purchase should have accrued something towards my most recent purchase. The staff member was unresponsive and unhelpful to my query. Nevertheless after making payment, I left the store unhappy as I normally find staff members within the store to being far more receptive to customer service than this particular staff member.

I then spoke with a very helpful member of staff called Wendy from the customer services team whom kindly logged the matter as a complaint. However, I also agreed to email the customer services team with details of my complaint for Wendy to attach to the information she had logged.

I emailed the customer services team but did not receive any response despite the 48 hours response time.

I attempted to chase this up with the customer services team only to be told that no email had been received from me. I was sent an email from H&B and replied with details of my complaint - again which hadn't been received.

I sent my email a total of 4 times none of which had been received!

I then spoke with an advisor via the online chat and pasted my complaint in a number of small paragraphs given the restricted word count.

I requested an emailed copy of the chat and was assured it would be sent to me upon closing the chat. As a result, I did not receive a transcript.

I then chased this up with customer services and was told the advisor was on their break and the transcript would be sent after they had come out of the complaint.

Further attempts to obtain this were unsuccessful despite being assured I would receive the transcript. Eventually customer services informed me that they were unable to provide the chat and had escalated the issue with customer services.

Going into the shop is always a good experience the staff are so helpfull, when I can't get to the shop I order online the delivery is great here within a few days.

Great service, good variety of products, reasonably priced, free delivery over a certain amount, which is always good, no complaints.

Offers are really good as is the rewards scheme, but full price their products are expensive. I really like the snack selection, there’s a lot of variety.

Order no: 9030638173

Very disappointed. The quinoa contained a large amount of SAND, GRIT, DIRT and dark particles that appeared to be STONES. I spent around 30 minutes rinsing it and still could not make it feel suitable to eat. I had to order food instead because my dinner was unusable.

I have requested a refund of £9.24 and sent images by email. If required, please arrange collection from my home.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, safe and fit for purpose. This product does not meet those requirements due to the amount of grit, sand sediment and particles present.

I have purchased over 10 packs of quinoa from Waitrose previously and never experienced this issue. I will be returning to them as this experience has been extremely disappointing.

ITEMS HAVE BEEN BINNED
PHOTOS OF THEM IN BIN SENT TO YOU

PLEASE REFUND

Just went to order some honey in to my local store which said it was free. Decided to use the £2 worth of points that I had towards the cost. The screen then changed to £1.99 to collect. Didn't bother. Feels like a rip off to me.

I usually used H&B stores located at Canary Wharf, both branches in the shopping centre.
The staff are usually on hand to assist and give good advice.

The local store at Chatham Dockside and the store manager were very helpful

Easy to order. When out of stock they inform me when it's back in stock. Quick delivery. Excellent service.

Arrived during heatwave - box full of melted chocolate had to return my order in full.. since returning the order no response from HOlland & Barrett nor has the return refund been processed still. It feels impossible to get Holland & Barrett to hurry up with the refund for my return. Just want my money back..

Went to Glasgow Central the shop near the station very nice shop pity wanting to charge you extra for a wee paper bag bloody cheek that put me up and surely other's will agree with that

Placed an order with H&B on a Friday for next day delivery, order should have been delivered by Evri and guess what order was “delayed” no update by the Tuesday, contacted customer services and was told they weren’t able to refund order until the following day, was promised this would be done then, had to order from an alternative supplier in the meantime as was going away, order was never refunded as promised, no update on delivery, order turned up out of the blue on the following Monday, for an order over £100, am now left with the nightmare of having to return, will not order from H&B again, customer service is shocking

Easy to navigate website. Great value for money. Will definitely shop with H&B again.
Well done!

H&B had an offer on a probiotic that I take twice daily. The offer was two for the price of one. I placed the order and after a few days the order arrived and because I had an almost full bottle on the go I didn’t open the package. I did after several days only to find just one bottle of probiotics rather than two.
I wrote to H&B and have not had the courtesy of a reply.

Order placed, quick message to say it is on its way. Then a few days later a message to say it’s delayed. Nothing since. No updates and certainly no delivery. Where is it!!!!!!!!’

Disappointed with online. Couldn't process collection. Also points available to spend were halved. This has happened before but an improvementon no points acknowledged! (I see in your reviews that others mention an issue with points.)
I couldn't make the purchase without home delivery and thereforea charge as only one item was needed. So I must visit the store to receive full points but time delay may mean the item is out of stock...

HALF of the ORDER DIDN'T ARRIVE
I T T O O K M E A LOT O F T I M E I HAVE A HUGE HANDICAP

Very well looked after from Karolina serpentine green shopping centre PE7 8BE Holland & Barrett

I have been using Grass &co. Cbd balm for a while, after hearing about it from my chiropractor. I have recently used the last of my jar. On searching for other suppliers of this product and found that Holland & Barrett sold it. Unfortunately, the price of this product was just short of £50. I discovered that it was still available from the chiropractor at the original price of £35. I have since discovered vast price differences on many products from H &B, compared to other retailers. I don't feel that H & B offer good value.

I received a damaged delivery and submitted numerous photographs as evidence to request a replacement or compensation. However, I encountered a considerable amount of frustration as different representatives responded to my inquiries, often repeating the same questions. The customer service team has not helped address my concerns. Therefore, I would advise exercising caution when ordering items online.