Hollandandbarrett Reviews 

My daughter and I found the worker Claire incredibly helpful and spontaneous, she was quick to show assistance urgently!! This was located in the poole dolphin center Holland and Barrett and her assistance was extremely appreciated!!

My order 90307+++++++ [value £40.99] was received by H&B on the 6th of July and promised for delivery on the 14th of July [this year, I presume]. I have received 2 emails from H&B reporting delays, the last of which was received on the 14th July, two days ago.
Since which notification? NOTHING. Evri reports they have it and nothing more.
H&B seems completely non-caring about the results, and trying to contact them is difficult as their links do not work.
This is a non-caring organisation that uses Evri which proves it.

excellent quality product, well priced

After Holland and Barrett saying they would reach out to me on trust pilot, they still haven’t replaced my missing item or responded to my email.

Great products high quality and delivered when I was informed every step of the way by app and email. Would definitely recommend H&B.

Website easy to use. Instore the staff are very supportive. I trust their knowledge and products are great qualities

Lots of good offers, quality products. Speedy delivery. 👍

I bought some glucosamine gel for my elderly friend, she recommended i try it as i have fibromyalgia. Its really helpful, my daughter has chronic fatigue and she has started using it too. Finding out i can order online and have it delivered makes it so much easier for me. I've also been using Bee pollen capsules which are very beneficial. Very pleased with everything.

Good products at reasonable prices, with knowledgeable staff. It has always been a good customer service experience.

I do visit quite a few locations but one in particular is outstanding. Barkingside!
Everything about this place is faultless. You walk into a fully air conditioned shop. The a/c is crisp & is always at the perfect temperature. I would say this shop has the best a/c I have ever come across in any store I have been in. The staff are brilliant they always remember me & always have special offers on that they tell you about at the till. The last time I went in there I told them I feel like I have won the lottery when I come in here as there is always a free gift at the end. I don’t seem to get that treatment going into other stores. It was buy 1 get 1 free on Manuka honey I didn’t realise that and they gave me one free at the end. Whenever I shop anywhere else they just take your money without mentioning I have 1 free. The staff are very friendly & welcoming. Highly recommended. Thank you H & B.

Placed a click and collect order displayed as next day - app now shows 3- 5 days for collection. 6 days in and still nothing.

I contacted the help-desk who sent a canned response at 3 days, addressing me by the wrong name and littered with spelling mistakes.

I have since requested a refund, as I could have ordered the same products, same price from Amazon with same/next day delivery.

Emailed for an update, and with a refund request 2 days ago, still awaiting a reply yet can reply to my Trustpilot review in less than 12 hours! Should be more concerned with customer queries than trying to save their reputation - look after customers you won't have to worry about reviews.

Shocking customer service, I will avoid at all costs in the future. Credit card charge back pending.

I visited the stowmarket branch 4th july and today the staff member called LUCY was absolutely amazing asked if i found everything and even came over tk me and asked if I needed help finding anything!! Amazing customer service. Will be visiting again!! Very reasonably priced.

Very impressed with their customer service for my recent online order

Excellent service home delivery was very quick . Really good deals on the app and will definitely be making this my favourite app .

I have a very nasty scar from major abdominal surgery. I bought various oils, almond, jojoba, avocado, and arnica. I have seen a noticeable improvement in my scar.
Easy ordering, prompt delivery, bottles well packaged. Oil is expensive. Price competetive.

I was diagnosed with GORD at the end of last year and prescribed PPI tablets, my GP seemed to want me to take them longterm which I wasn't happy about. Having researched what alternatives I could try, I plumped for Liquorice tablets alongside Slippery Elm. Within 4 weeks my symptoms were totally under control ! I fully intend to carry on taking them, Holland & Barrett app is really easy to navigate ( even for me!) Ordering is straight forward, delivery more often than not is the following day. Praise where praise is due, I cannot fault the service, or the product!

I ordered an item on Wednesday and paid an extra £4.99 for next day delivery, so I reasonably expected it to arrive on Thursday.

Instead, I received a message from the delivery company saying the parcel was delayed. I contacted H&B and asked if they could speak to the courier on my behalf, but I was told they couldn’t.

Now, on Friday, I’ve received another notification saying the delivery has been delayed again.

If you can’t reliably provide next day delivery, don’t charge customers extra for it. It’s not acceptable to advertise a service that you can’t deliver. I’m sure H&B will blame the courier, but they’re the company H&B chose to use, so the responsibility ultimately lies with them.

Very disappointing service.

First order lady on phone when placed order was lovely got order a min ago and sent small packets of granola keto 30g bec had sold out shock not enough for a baby was going to be loyal coustomer ask to take pic and return won’t be going back if this is what you have to go throgh o had to repeat everything over over again did not liten to a word I said and butt I. When I talk I wanted to be a loyal coustomer with a decent person Don’t be taken I I was not looking for outcome was not wanting to reepeat myself over and over and to be speaking and be spoken over no manager I ask call to be listend to don’t mention this they have made out here I was looking for something they did nothing I wax looking for someone who understands what I say and listen I am coustomer pat your wages no shop no business I have just checked my next day delivery contacted then was told it was delivered sent photo of the parcel shouted at guess what it was parcel from day before delivery by royal mail the parcel they said I got was Evri. Told it was delivered when I called them man would not get lady to apologise he wanted me to take 10pounds gift v. lol to get more disgusting treatment from people who can’t do job or understand us never ever shop with them new coustomer svoid

A company that wants to have its and your cake and eat it!

I bought tablets on line, just had a request for a review, but I decided to read the terms&conditions for leaving a review in 'their 'good hands', and what a shocker its all about 'you' covering them. Take this excerpt "You agree to indemnify and hold Holland & Barrett (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys'' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party." and there is this straight on top of that "For any content that you submit, you grant Holland & Barrett a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you." and just to top it off "All content that you submit may be used at Holland & Barrett's sole discretion. Holland & Barrett reserves the right to change, condense or delete any content on Holland & Barrett's website that Holland & Barrett deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Holland & Barrett does not guarantee that you will have any recourse through Holland & Barrett to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Holland & Barrett reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Holland & Barrett, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Holland & Barrett, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Holland & Barrett and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes."

Seriosly, who in their right mind would leave a review under these conditions - how gullible does this out fit think the public are?

In addition the package was or had been partially squashed.