Holland Cooper Reviews 

Yet again another order let down by poor delivery service , you pay £10.95 for the privilege and despite other companies being able to deliver Holland Cooper seem unable to , so when order arrives it will be returned due to now having to buy an outfit from an alternative store. Come on Jade sort this out as it leads to poor customer experience!!!

I was trying to return an item and the form wouldn’t accept my item number which was extremely irritating.
I finally contacted customer service and they couldn’t have been more helpful. Excellent customer service.
Thank you so much.

Not worth the hassle or money and is definitely not premium or luxury despite what these crooked influencers would have you believe. Purchased 2 items online, returned both but only refunded for one. They claim only one item was returned but refuse to share any CCTV footage with me or any evidence that only one was returned so I just have to accept their word. Tried chargeback with AMEX, who also have taken the side of Holland Cooper so as a single SEN mum who decided to treat herself Im now down £99 because a premium retailer said I didn't return an item. AVOID!

EDITED 29.07.26 - Contacted Holland Cooper again, as per their advice to my original review only to have the same outcome, refusal to provide any evidence that they did not receive the item I returned. Dear Holland Cooper. Never again, my advice to anyone using online retailers, record yourself packing EVERYTHING when returning items and take a picture of the original address label, this should have the weight of the original package on there.

I am overjoyed with my new mini Cheltenham handbag (navy/cream). I was in two minds whether or not to order it but as soon as it came back into stock I just had to treat myself. I don’t normally buy anything so expensive but I can’t stop looking at it because it’s just sooo lovely! It’s worth every penny. The quality is just outstanding and so classy. My order also came very quickly and superbly packaged! I can’t fault anything about HC
I now have my north eye on the black lizard bag!

Ordered hat which was apparently dispatched a week ago. Royal Mail tracking kept saying 'we're expecting your package'. A week passed and nothing delivered. Contacted their customer service, which can only be done by email (no telephone number, which in itself os frustrating), only to be told i have to wait 5 days for an investigation! Which was useless to be as i specifically wanted the item for a holiday. When i replied asking for the matter to be escalated all i got was silence. For a company that claims yo be a luxury brand offering premium products their customer service is definitely not premium. Happy to take your money but their commitment to you ends there!! Shocking frankly as i have been a customer of theirs for more than 3 years!!!

I have been struggling with returns and finding anyone to return my call. I have left messages and emails over two weeks ago. The website is glitchy and can often stick or skip over items. Such a shame as the product I brought is lovely. Katharine

This is my first order from Holland Cooper.
Excellent service my hat arrived in a massive box, it was so well protected and I was very impressed with the quality. Will definitely buy from this company again.

Really feels like a luxury shopping experience when you buy online from this company - the packaging is fabulous & I feel every penny Ive spent is all in the attention to detail when they send my goods out - Thanks

I have bought several items from Holland Cooper and they are all exceptionally well made and fit perfectly. The communication is first rate right from placing the order through to delivery.
Their returns service is excellent too which I have used occasionally such as when I needed a different shoe size.
All items purchased arrive beautifully packaged too.
Holland Cooper has certainly become a firm favourite of mine over the last year!

I have purchased many pieces from H&C over the years.
Always beautifully packed and excellent quality. Any returns I’ve made have been to resize.

Have been using Holland Cooper for a few years now when I treat my girlfriend to some beautiful clothing and footwear. She has absolutely fell in love with all that Holland and Cooper offers. Easy to order and fantastic delivery service. It’s definitely 5 ***** from us

I am very impressed with Holland Cooper. My background is senior managerial and leadership roles across a range of businesses. I pride myself on being professional in terms of attitude and behaviours, delivery of targets and creating a professional business image. I came across HC a few years ago and became a regular and satisfied customer. I love the stylish and comfortable designs and traditional feel to their outfits and the longevity of the items, in look and in quality.

Unfortunately I became very poorly in 2025 culminating in urgent brain surgery in April 2026. This surgery had some complications and I have been very ill. The HC Customer Service team has been exemplary with their assistance during this time period.

Before my surgery, I regularly made mistakes with my orders, written feedback. However, HC helped me to make any necessary corrections, without judgement or negativity and remained professional throughout. I really appreciate this, especially at this stressful time for my family.

I am now recovering well and have some lovely outfits to wear and enjoy.

Thank you Rose and colleagues - you’re all amazing!

Best wishes, Jane ❤️

Outstanding customer service from Holland Cooper.

I recently purchased the beautiful Sorrento Shirt Dress in Pink Polka Dot to wear for my daughter’s graduation and was desperate to find the matching Seville Wedge Espadrilles in Blush Pink in a size 6, which had sold out online.

Rather than simply sending an automated “back in stock” email, the Holland Cooper team went above and beyond. They personally searched for a pair, reserved them for me, telephoned me to let me know they had found them, and then emailed me a secure payment link. Unfortunately, I missed the call, but I was absolutely delighted to receive their email.

In an age where so much customer service is automated, this felt genuinely personal. It was clear they really cared about helping me complete my outfit for such a special family occasion.

This level of service is rare and deserves recognition. Thank you to everyone involved at Holland Cooper – you’ve gained a very loyal customer.

I have always found Holland Cooper to be a company that genuinely values its customers. From the exceptional quality of their clothing to the outstanding customer service, every interaction has been professional, courteous, and thoughtful.

Recently, I received a beautifully written letter from Jade Holland Cooper, Founder & Managing Director, introducing the new Returns Portal. In today's world, it is incredibly rare to receive a personally signed letter from the founder of a company. It was a wonderful touch that made me feel truly valued as a customer.

The new Returns Portal is a fantastic improvement. It provides clear information throughout the returns process, greater transparency, more drop-off locations, and the option to exchange items more easily. I believe these changes will greatly benefit customers and make an already excellent shopping experience even better.

It's clear that Holland Cooper listens to customer feedback and continually strives to improve every aspect of the customer journey. That level of care and attention is what sets this brand apart.

Thank you to Jade Holland Cooper and the entire team for your commitment to excellence. I look forward to many more years of shopping with Holland Cooper and would highly recommend them to anyone looking for exceptional quality and outstanding customer service.

Communication with Holland Cooper was consistently excellent. Unfortunately, my package was initially lost, but from the very first message I was taken seriously and my concerns were handled promptly. I did receive my parcel in the end—the issue was not with Holland Cooper but with DPD, and I want to make that absolutely clear. Returning two items was straightforward overall, but the customs procedures are quite challenging. It’s a pity that the United Kingdom chose Brexit.

After coming across Holland Cooper online after Royal Ascot, I decided to purchase the Navy Ecru Essentials Tote Bag.

The website is slightly jumpy, skipping over some options, this really gets tiring.

However in terms of the packaging it is fully recyclable, a really stunning dark green with gold lettering. Truly classy.

The tote bag I purchased feels very thick and strong, but still light enough that carrying anything won't be a bother.

The embroidery on the bag itself feels absolutely perfect - and looks beautiful.

I am going to really consider switching to Holland Cooper for all of my essentials.

Stop ignoring my emails and refund my money immediately. I no longer need this order and I want it cancelled.

You call yourselves a “premium” company? What a joke. Your customer service is completely unacceptable. I’ve contacted you multiple times and you’ve chosen to ignore me.

I expect a full refund and a confirmation that my order has been cancelled. If I don’t receive a response immediately, I will escalate this matter through my bank and the appropriate consumer protection authorities.

Holland Cooper were just as helpful and efficient as always at helping me with an enquiry. I wanted to know where my nearest store was and they pointed me in the right direction within minutes. Thank you.

I've been a frequent Holland Cooper customer , which makes this experience even more disappointing.

At the end of May, I received the wrong item in my order – the first mistake I've experienced with the company. As I had ordered the item specifically for an upcoming holiday, I contacted customer services immediately to explain the situation. I also made it clear that I would return the incorrect item straight away but asked if they could send the correct item without delay so it would arrive before I travelled.

The response was a standard template email stating that returns take 5–10 days to process before a replacement would be sent. They offered "complimentary delivery", which felt rather meaningless considering I'd already paid for delivery in the first place.

I replied asking if they could expedite the replacement given the circumstances, but received no response. I chased again – still nothing.

I then requested details for the complaints department and asked for my concerns to be escalated, specifically mentioning Jade Holland, whose brand promises a premium customer experience and exceptional service standards. This request was completely ignored. Instead, I was simply told that my feedback had been passed to the relevant department.

With no alternative offered and no communication, I had no choice but to return the incorrect item and request a refund. I was advised that I would receive an email once the return had been processed, but I'm still waiting. There has been no update, no response, and no resolution.

Mistakes happen, and I understand that. What is unacceptable is the complete lack of communication, ownership, and customer care afterwards. For a brand positioning itself as a luxury retailer with premium service, this experience has fallen far short of expectations.

Extremely disappointing, and sadly it has left me questioning whether I will shop with Holland Cooper again.

I had my eye on a bag that was out of stock - I signed up for notifications on the website and kept looking. I was sure I had missed out, However, the more I couldn’t have it, the more I wanted it !
I dropped an email to customer service as a last attempt and to my amazement they found me one ! Sorted, paid for and posted FOC the same day ! Thank you Adam for all your help - you made my day. Amazing customer service