Hollands Country Clothing Reviews 

4,400
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 283 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, kind, and responsive when handling daily inquiries, returns, and product exchanges. Consumers also note the great overall quality of the outdoor clothing and the very reasonable prices offered across the wide product range. However, some reviewers were not happy with delivery times, noting that orders could be slow to process or arrive much later than expected. A few other people also felt that customer support was unhelpful or unresponsive when dealing with missing items, delivery delays, and incorrect sizing issues.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the durability and great value of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the friendly, polite, and... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly depending on stock... See more

Staff

People report positive experiences with staff, highlighting their efficient, polite, and helpful customer... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1st time ordering through Holland and I realised 2days after ordering that I hadn't received the order confirmation and I forgot to take a screenshot (Rookie I know) so I emailed in and got a res... See more

Rated 5 out of 5 stars

Excellent customer service. I ordered some trousers from Holland's, unfortunately 3 days later, we then had a family emergency which meant we would not be home ,and no idea of when we would r... See more

Rated 5 out of 5 stars

Son bought me a gilet from Hollands and it was great quality so I decided to buy some other clothes. After ordering I realised they would be delivered when we were not around so I asked customer servi... See more

Rated 5 out of 5 stars

Placed an order - Later realised I would be waiting 5-7 days for the whole order as one of items would not be ready till then. I emailed on a Saturday, got a response within 2 hours and they are... See more


Company details

  1. Clothing Store

Written by the company

https://hollandscountryclothing.co.uk/ Hollands Country Clothing has been in business for over four decades, having been started by Malcolm Holland back in 1978. The store is a family-run establishment that is known for its collection of high quality country clothing. It offers customers an array of clothing and accessories that range from everyday farm workwear to classic country tweeds. As the fourth generation farmer, Malcolm had a deep understanding and appreciation for rural life which he wanted to share with his customers. Today, this ethos continues on as Hollands Country Clothing resells the best country brands from around the world such as Aigle, Alan Paine, Hoggs of Fife, Musto, Deerhunter and Harkila. These brands have become synonymous with quality, high-performance, and the traditional country look – ideal for any occasion or weather condition! At Hollands, customer satisfaction is our top priority. We understand that sometimes things don’t work out as planned and we want to make it right for our customers. That’s why we offer a hassle-free return policy on all purchases within 90 days of the original purchase date. If you are ever unsatisfied with your purchase from Hollands, simply contact us and let us know what happened so we can take care of it quickly and efficiently. We will do whatever it takes to ensure your satisfaction, whether that means issuing a refund or exchanging the item. Our friendly customer service team is always here to help make sure you get what you need in a timely manner. For more information about great offers and more, follow us on Facebook and Instagram For customer inquiries please email: info@hollandscountryclothing.co.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(4,400)

277 reviews in the last 12 months

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Rated 5 out of 5 stars

Contacted customer services with an…

Contacted customer services with an error on my part by ordering the wrong size. I received excellent service and was offered the correct size. Very pleased with Holland Country Clothing ,value, quality and above and beyond customer services.

May 7, 2026
Unprompted review
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Rated 4 out of 5 stars

5⭐️+ Sales Service, Slow Delivery.

5⭐️+ Service From Hollands Country Clothing.
Excellent Communication and Customer Service.
Offering a great range of clothing, and after sales service. I contacted them when I spotted an error in my delivery address and they could not have been more helpful in correcting it for me.

Now, 19th May, still awaiting delivery of the ordered item. Excellent Sales Service, but not so in providing item purchased.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

First class customer service in helping…

First class customer service in helping me to return a coat and reorder in a different size. The coat itself is excellent and feels like very good quality for the price. Abe was super efficient and an exemplar of great customer care.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Multiple Orders, No Issues

I've had multiple orders from them now and the items are top quality, I've found the shirts particularly good value, I've just bought another lot in short sleeve ready for summer.
DPD Delivery to shop is very helpful.

April 23, 2026
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Rated 5 out of 5 stars

Fantastic speedy response to my phone…

Fantastic speedy response to my phone call request and quickly resolved. I had problems online with my order and now have my dog collar in the post and on its way.
Thank you Hollands for your excellent service

April 21, 2026
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Rated 5 out of 5 stars

Request for a garment exchange.

I needed an exchange for a smaller size of the same garment and I received a call-back from Abe at Hollands Cointry Clothing.
He was great, swiftly organising a return label to my printer, while promising me a new garment asap. Brilliant service, so well done Abe and Hollands - you have great customer service!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Query resolution

I had to contact the company with a query & they responded quickly & resolved my issue.
I wouldn’t hesitate to use them again.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Discount

Excellent service, prompt phone answering and clear email communication resolving a discount issue.
Thank you Nel, Fin and Hannah

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had placed an order and realised I'd selected the wrong size so I emailed my problem and was contacted within minutes and everything was sorted out promptly, the website is very user friendly too.

April 2, 2026
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Rated 5 out of 5 stars

Excellent service.

I had a slight problem paying for my order ( I think it was mainly my fault) but I phoned customer service and it was sorted straight away. Order delivered when they said it would. Excellent service.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, really helpful and friendly customer team. Great prices and top quality clothing - Returning customer.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I had to return some goods and order new and couldn't log on . I rang up. all my queries were answered completely , a new order started , the return process started and my two accounts merged so as to avoid confusion in the future. it was great to speak to someone who knew their business and had good interpersonal skills . TBH we've never had anything different from Hollands .

March 30, 2026
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Rated 5 out of 5 stars

Overall Excellent Customer Experience

First time I ordered from Hollands Country Clothing. I liked the choice they had as I had a specific need around safety boots. Although the product was just as I expected it, it wasn't really suitable on further reflections, so I have exchanged it for something else. The process to arrange the return was very quick and easy. I did make a call to check something else and spoke to one of their team who was very helpful and accommodating. The business has a nice personal feel to it, the service being very good overall.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

My order was placed late on Sunday night and the waterproof clothing was required for my son school trip leaving on Wednesday morning. I contacted Hollands at 9am on Monday morning and the message was relayed to staff working in there shop who then had the items despatched immediately. I live in Northern Ireland so it still had a long journey from mainland UK before the item was delivered.
We received early on Tuesday afternoon due to excellent service provided by all of the Hollands.

March 23, 2026
Unprompted review

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