Hollands Country Clothing Reviews 

Poor customer service..item never arrived. Contacted customer service, took 3 attempts before anyone answered the phone. Turns out my item hasn't arrived from their supplier, but rather then sending me an email or picking up the phone to make me aware, it was just ignored and left like it didn't matter. After waiting a week for an item that was never going to arrive I am now left with no product and also have to wait for a refund to come though with less then a week before Xmas. This could have been dealt with days ago when you knew my item would not arrive. Very disappointed.

I had an issue with a missing parcel, and Nelly was absolutely brilliant throughout the whole process. She communicated clearly and promptly, kept me informed at every step, and offered several alternative solutions to resolve the issue. Her professionalism and helpful attitude really stood out. Excellent customer service—thank you, Nelly!

I ordered something and at the last minute I noticed my old address was on it. I contacted then and the person who took my call managed after a lot of effort on her part to get my order off the van and redirect it to my address. She could have said sorry can't help. But she went the extra mile. Fantastic customer service. My only sorrow was I did not get this persons name she did say but I'm hard if hearing.

I placed a second order as pleased with the first called the next day to check on the delivery as so close to Christmas . What a star Nell was put my mind at rest and true to her word I have received the parcel . Very impressed with her service .

I made an error in my order and the customer service was exceptional. They responded to my out of hours email early the following day with an immediate fix and further helpful information. They are a company who truly care about customer experience.

Very helpful

Order was slower than expected and an item was missing from the package and whilst it’s been frustrating dealing with this I have to congratulate their customer service agent Melissa - she has gone out of her way to sort the issue and has offered what I would term ‘good old fashioned customer service’ which is very rare these days! A frustrating situation has been turned around by someone who actually care and who has gone out of her way to help and it’s greatly appreciated. I hope her bosses appreciate the service she gives.

Very responsive customer service. Friendly & effective!

Hollands offer an extensive and very reasonably priced range of quality country kit. Their customer service is exemplary and I will definitely be buying from them in the future

Fantastic customer service!!
I made a nistake when ordering and they were so promot with responses

I ordered a shacket to go to my mother in Scotland but they supposedly sent it to my billing address and it never arrived.
They refuse to refund or replace even though they sent it to wrong address.
It was confirmed by Abe that it was sent to wrong address and I have voice to text stating so , so again they are lying. Will never buy from them again. They deprived a 90 year old of giving her son a present for Christmas.

I had to reach out for advice on a gift (waterproof bib/ dungarees for a very tall 11 year old). No chat bot, no link to an FAQ, I just got a great and timely response from a person. This gave me the confidence to make the purchase.

I ordered a lady ann extreme jacket in bright orange. Colour is gorgeous and the quality is brilliant. Excellent jacket and great price

Fantastic customer service and both items arrived in great condition and before expected!

First class service always willing to help and advise customers thank you all so much for going the extra mile

What a great company. Fantastic personal customer service, knowledgeable and professional. They are a pleasure to shop with and I have every confidence in both their advice and the any items they recommend.

Excellent Customer Service - Very quick to help. When I accidentally double ordered a pair of Wellies with my Brother, the Hollands team had cancelled the order by the next morning. Very much appreciated :-)

Purchased a Gents green Quilted Jacket in size Large which is my normal size, I found the jacket slightly tight on me, got in touch with them and arranged a return and for an XXL to be sent out to me. Received the replacement and it fitted me just fine. Everything was paid for by Hollands, so all in all I was very very pleased with the service I received from Hollands Country Clothing. Definitely recommend them.👍👍👍

I ORDERED A SOUWESTER FROM HOLLANDS ONLY TO REALISE THAT DUE TO CHRISTMAS IT WOULDN'T ARRIVE IN TIME....MY FAULT ENTIRELY. I CONTACTED THEM....ON A SATURDAY... AND THEY IMMEDIATELY WENT INTO HELP MODE. THEY SAID THEY WOULD ALTER THE POSTAGE ADDRESS TO WHERE I WOULD BE STAYING FOR CHRISTMAS INSTEAD OF IT SITTING ON MY DOORSTEP WHILE I WAS AWAY. WHAT A COMPANY!!! SO HELPFUL AND KIND. I WILL DEFINETELY BE ORDERING FROM THEM AGAIN AND HIGHLY RECOMMEND THEM.
OH, FOR EVERY COMPANY TO HAVE THEIR CUSTOMERS NEEDS AT THE FOREFRONT OF WHAT THEY DO. THANK YOU HOLLANDS FOR YOUR HELP AND A GREAT SOUWESTER!!! LONG LIVE FAMILY COMPANIES!! MUCH APPRECIATED.

Placed an order - Later realised I would be waiting 5-7 days for the whole order as one of items would not be ready till then.

I emailed on a Saturday, got a response within 2 hours and they are dispatching the order in 2 separate halves. This really helped me out massively as I need the items ASAP for another farm rotation.

Carl was super helpful! Would order from the team again.