Hollister Co. Reviews 

Absolutely awful service. I ordered a hoodie at the beginning of December as a Christmas present, due to be delivered on the 18th. Instead, on December 29th I received an email from UPS saying it was being returned to the sender — despite my address being completely correct.

What followed was total incompetence. Hollister blame UPS, UPS blame Hollister, and neither take any responsibility. Customer service has been useless.

To top it off, Hollister say they can’t resend the hoodie due to “system restrictions” and that it’s no longer available online. So I’m left with no hoodie, no replacement, no Christmas present, and no option to reorder.

This has been beyond frustrating. Terrible communication, zero accountability, and shocking customer service. I will never order from here again.

Ordered on on 23rd of December and expected it to get here after Christmas and they delivered it the next day! Also being a house member is excellent because I got 30% off everything in my basket just for having an account !

Absolutely disgraceful business practice and customer service! Ordered a present for my brother for Christmas on the 7th of December with estimated delivery date 16th of December… I am writing this review on the 24th with no refund, multiple back and forth contacts with UPS and Hollister with either company having any interest but actually helping push back after push back! Now estimated delivery date is 29th…

I ordered a Christmas present for my daughter on December 15th with a delivery date on the website of December 20th - well before Christmas. I kept tracking the order and the delivery date was switched to December 26–after Christmas!!! Customer service said they would take care of it and then sent me an email that now the order would arrive on December 29th! They refused to upgrade to overnight shipping to make it right, and they refused to give me a store credit to shop in person so that my Daughter has a gift to open. I am on a limited budget and my daughter will have nothing to open on Christmas. I am disgusted by the way Hollister has treated me.

I placed an order prior to Christmas they told me delivery before Christmas eve and now its backorder. It sat there for 4 days before they updated the order. I think its scummy business practices to sell things you dont even have in stock.

If I could give a zero, I would. I ordered 2 packages in November. After five conversations with customer service, they could not give me any information to where the packages were located. The packages are lost and my son is without his Christmas gifts. The company did nothing to deal with the issue. Except for a sorry and your money is refunded.

Worst and useless customer service ever. Either a bot or lazy workers using AI to read and respond.

Unresolved problem for 2 weeks now. Responses in customer service ask for information I have already provided endless times. Each new emails asks the same thing already provided...

Clothes is flimsy and looks old s after 1 wash.

Charge 5 euro per return.

Hollister = Holly headache , Holly scam

Absolutely terrible service with online orders. I received an online order and needed to exchange an item for a different size. At this point I shipped the item back 21 days ago. I am pretty sure the online customer service I am conversing with via email and whatsapp is a bot or foreign, because it's scripted and completely unhelpful. They keep repeating the same information. I finally received notice today (after about 7 conversations with "customer service") that the exchange was canceled, so we'll see if I get a refund. I'm not holding my breath. DO NOT ORDER ONLINE FROM HOLLISTER, UNLESS YOU ARE ABSOLUTELY CERTAIN YOU WILL NEVER, EVER NEED AN EXCHANGE.

I’m very disappointed with my recent experience with Hollister. I was given a delivery date, but two weeks later I was still waiting for my order. When I checked the tracking information, it showed that the parcel had not even been handed over to the courier.

After contacting customer service, I was told the order would be resent at no charge. However, I then found out that the items were actually out of stock, meaning a replacement wasn’t possible. I now have to wait an additional five days just to receive a refund.

Holding onto a customer’s money for over three weeks before informing them that the items are unavailable is unacceptable. Better stock management, clearer communication, and faster resolution would greatly improve the customer experience.

I received a sweatshirt for a christmas gift and upon wrapping it I see the stitching on the sweatshirt where the letters holister are on the front is sloppy with threads broken and sticking out.

When I was making the order of £150 worth of my shopping the email said first order I get £10 off if I’m order more than £100 , how’s ever the website’s didn’t take £10 off , then the charge of delivery is £10 ment to be the next day delivery, I’m order the items on Friday afternoon the item didn’t arrived till Monday night , I expect it that , but Royal-mail did liars they said they try to deliver on Saturday evening , Witch I’m was at home all day 😝😝quality and colour of clothing don’t match shame I was always the big fan of Hollister 2025 is poorly quality.

What they deserve is a zero star rating. I ordered something and it finally shipped after two weeks. Wouldn’t let me cancel the order even though it was still in processing. The customer service is the worst I have ever called. They apologize and nothing is taken care of. They made you spend an hour on the phone and nothing has changed. This company doesn’t care about the people that make them money. I will never shop here again. Taking three weeks to fulfill an order that has one or two items is insane. Then I get a email saying your order is delayed and will not be there in time. Save your money and spend it somewhere that has better customer service.

Hollister in 2025 will never be the same as it was in 2010. Their clothes are ugly now, with weird logos, and still expensive. Honestly, I don't like them; they look like dollar-store clothes …
I'd better go and buy it at Walmart or Goodwill.

Everything order- shipping-pick up …good but only the customers service is very bad they’re never solved my problems after they ask so many questions and I give all to them spend time with them and later still questions and sorry 😞 my problem still there
My birthday gilf coupon can’t use
After take surveys to get 15% off the email they sent with out code
After contacts customer service and they ask so many questions and more questions and said they sorry and they don’t fix problems for the code not working
0 ⭐️
Bad customer care

I ordered a coat and was charged almost 100 bucks and I opened the bag and it was an ugly black lace dress by Tahara. Do they not check the returns to make sure they get back the correct item? Then they pass it off to me. So disappointed. At least I know not to shop there again.

Extremely disappointed with Hollisters black friday sale. I bought a jacket just in case it went out of stock and I am glad I did because that's exactly what happened.
They should have more stock as I was checking every day and then it went out of stock so quick so not sure what happened there!!! You should have more stock so people are not disappointed and frustrated!!!

I returned a shirt and blouse at the camp hill , PA store .. the cashiers were rude and told me it was past 30 days so I could only get a gift card that had to be used that day or it woeful be voided. It was for my daughter so I had no idea what to buy her so I ended up w a pair of leggings. Ofc.. they didn't fit .. we went back a couple of weeks later .. I forgot my receipt but they found my transaction but couldn't actually see it so they refused to give me an exchange or credit . I told them the day it happened and what the cashiers told me .. Nate the manager basically called me a liar ., told me he would have to get loss prevention involved to "see" who helped me and what actually happened. I said fine .. here's the date Time and I showed them the cc transaction... I asked for his district managers babe and he refused to give it to me bc they don't give out home office numbers or names bc they are private . He said he would call me back after they research my transaction .. it's been almost a month .. no call . I even asked them to give the district manager my phone number and have him call me .. no one ever did . They pushed me out and insisted his employees would never handle a customer that way. But they did . Very poor customer service . I didn't want a refund just an exchange.

I went onto the app logged in made a purchase and luckily did screenshot the confirmation stating I would receive an email.
I didn't receive an email at all and my account was showing no order made.
I emailed customer services to be told "there has been an error" and "we haven't received your order if your money isn't returned by December 5th get back in touch ..however please order the items again "... yeah no thanks I will purchase somewhere more efficient and reliable and if my money goes from pending to paid I will issue a bank call back.
Absolutely diabolical shopping experience and the customer service response email had me checking to ensure it wasn't a scam site I had accidentally accessed.

I don't recommend this store, horrible service and horrible web site too confuse. And only they offer to cancel your order and do again, ridiculous is like you got a lot time to play games.

Never had a clothing brand i've commited to till Hollister, but absolutely brand loyal to them now. There are some amazing offers occasionally and great discounts for members. The quality of the garments are exceptional. The Twill Joggers are a firm favourite and have purchased roughly 20 pairs, so soft and flexible, comfortable but also quite smart. Great rewards program too and my orders always arrive on time and as expected. Excellent customer service. A brand i have come to respect. Highly recommended.