50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely adore shopping at this store. Every member of staff that I’ve come Across is helpful and kind. I love feeling comfortable to shop and Sometimes just to browse. They have created a lov... See more
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Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more
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Very happy with the customer service, the speed of delivery and the product too! I reached out because I needed the item to arrive quickly as it was a gift and it was insured that it was dispatched th... See more
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Company details
Written by the company
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contact info
4.6
Excellent
507 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Friendly staff with a good choice…
Friendly staff with a good choice available.
July 15, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Mark
Thank you very much for your kind review.
It’s lovely to hear our team were friendly and that you found a good choice available.
If you need any further help, please contact us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Wendy
Thank you for your lovely review.
It’s great to know you found our service prompt and faultless, and we’re glad everything went smoothly for you.
If you ever need any further assistance, please contact us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Carmen
Thank you for your kind review.
It’s lovely to hear that the service felt smooth and the transaction was easy.
If you ever need any further help, please contact us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Stylish
Stylish, sturdy bulk head external lights. Easy to order and quick delivery
July 10, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi F
Thank you very much for your kind review.
It’s lovely to hear that you’re pleased with the stylish, sturdy external lights and that ordering and delivery were both straightforward.
We’re always here if you need any further help.
Regards,
Holloways of Ludlow team
Great Customer Service
The cruet set I ordered was despatched quickly, but was slightly damaged when it arrived. Customer Services were very helpful and a replacement set was sent promptly. Friends who were here at the time were so impressed they have ordered 3 for Christmas presents!
July 21, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Moira
Thank you very much for your lovely review.
We’re sorry the cruet set arrived slightly damaged, but it’s good to hear our Customer Services team were able to help quickly and arrange a prompt replacement.
How wonderful that your friends liked it enough to order three for Christmas presents.
If you ever need anything else, please contact us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Five star service
I called to correct the delivery address, got through straight away and the operator was really friendly and helpful.
Delivery was super fast too.. faultless.
July 22, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Charlie
Thank you for your kind review.
It’s great to hear our team was able to help you quickly with the delivery address, and that the service felt friendly and faultless.
We’re also pleased the delivery arrived so fast, and we’ll keep doing our best to make things easy from start to finish.
Regards,
Holloways of Ludlow team
Early delivery
Early delivery, although not great service from FedEx. Prompt response to query from seller .
July 27, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Sue
Thank you for your review.
It’s good to know your order arrived early and that our team was able to respond promptly to your query.
We always aim to make the buying experience as smooth as possible, and if you need anything further, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
I had ordered early July after waiting…
I had ordered early July after waiting 2 weeks my order was only dispatched after I phoned to query.
Not very good
July 7, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Edris,
Thank you for your feedback, and we're sorry that your order was not dispatched as promptly as you expected.
We understand your frustration at having to contact us after waiting two weeks, and we apologise that we did not provide a proactive update or ensure your order was dispatched sooner.
We appreciate you bringing this to our attention and will take your feedback on board as we continue to improve our service and communication.
If you need any further assistance, please contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
A great company to deal with
Prompt response from Customer Services. Well handled
July 27, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Carolyn
Thank you for your kind review.
It’s great to hear our Customer Services team responded promptly and handled everything well.
If you ever need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
Great service from Alex
Great service from Alex. Product also came very fast.
July 6, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi James,
Thank you for your kind review.
It’s great to hear Alex looked after you well and that your product arrived so quickly.
We really appreciate your feedback and hope you enjoy your purchase.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Poor customer service and no item
I am extremely disappointed with both the service and the overall experience provided by this company.
We placed an order on 26th April with an estimated delivery timeframe of 4-6 weeks. After 8 weeks had passed without receiving either our order or any updates, I had to start chasing the company myself for information. Customer services did not respond to my emails for over a week, and I was forced to try multiple methods of contact, including social media, telephone calls, and eventually contacting someone who had previously emailed me when the item was still sitting in my basket.
Attempting to speak to someone by phone was equally frustrating. Calls were disconnected, and I tried contacting multiple stores without success. After another week, two members of staff eventually contacted me, only to provide completely different delivery timeframes.
Following a further two-week wait, despite being assured that the company would keep us updated, it was actually FedEx that informed us of a delivery date. We arranged time off work to receive the order, only for the delivery date to change at the last minute.
When the order finally arrived, after approximately 10 weeks of waiting, it was only a partial delivery. We received the garden chairs, but the garden table, which was part of the set, was missing. We immediately contacted customer services and were told they would urgently investigate the matter with FedEx and keep us informed. Once again, no updates were provided.
After another week with no communication, I requested that the incomplete order be collected and a refund issued. The items were collected, but once again nobody contacted us to confirm receipt or explain what was happening. After waiting yet another week, I had to email again asking where my refund was. I never received a response, although the refund eventually appeared in my bank account shortly afterwards.
The most disappointing aspect of all of this has been the complete lack of customer service and communication. For 12 weeks, the company held our money while failing to provide the goods we ordered, and throughout the process we were repeatedly forced to chase for updates that never came.
We specifically chose this company because we wanted to support a local, independent business. Unfortunately, this experience has left us feeling let down, frustrated and upset. In hindsight, I wish we had gone with a larger retailer from the outset.
I would not recommend this company based on our experience.
April 26, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi AK,
Thank you for taking the time to share such detailed feedback, and we are genuinely sorry for the experience you had with us.
We completely understand your frustration after waiting around 10 weeks for your order, receiving only part of it, and then having to repeatedly chase us for updates, including regarding your refund. This is not the level of communication or service you should expect from us.
We are particularly sorry that you were given conflicting information, had to arrange time away from work around changing delivery dates, and were not proactively kept informed when issues arose with your order. We appreciate how disappointing this must have been, especially as you chose to shop with us specifically to support an independent business.
We take your comments very seriously and have shared your feedback internally so that the issues around communication, order management and delivery can be reviewed. We are sorry that we ultimately let you down and understand why this experience has affected your confidence in recommending us.
If you would like to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com and we would be happy to review this with you.
Regards,
Holloways of Ludlow team
Outstanding Customer Service
Despite changing our delivery date for our Dulwich table several times, the team of Holloways of Ludlow Winchester were always kind and accommodating. When we finally confirmed a delivery date, their transportation broke down. Unfortunately we were on a tight schedule and couldn't wait for their next official delivery. The Winchester team were fantastic, went out of their way to find a solution and got us our table delivered on time for our removal company to take it to France with our other belongings. Outstanding Customer Service!
July 8, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Sandrine,
Thank you for taking the time to share this, and for your kind words about the Winchester team.
We are really pleased they were able to find a solution and get your Dulwich table to you in time, especially with such a tight schedule.
It means a lot to know their care and flexibility made the difference, and we will be sure to pass this on to the team.
Regards,
Holloways of Ludlow team
Everyone very helpful
Fantastic - Everyone very helpful and Galiena in the Bath branch went more than the extra mile - as did her colleagues. Very very good quality products and exemplary service.
July 22, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Peter,
Thank you very much for your lovely review.
It’s great to hear that Galiena and the Bath team went the extra mile, and that you’re pleased with the quality of our products as well as the service you received.
We’ll always do our best to keep that standard up, and we’re here if you ever need anything else.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Jo
Thank you for your positive review.
It’s good to know our response felt prompt and helpful.
We always aim to make the experience as smooth as possible, and we’re here if you need anything else.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Elaine
Thank you for your kind review.
It’s great to hear the service was efficient and the communication clear throughout.
We always aim to make the whole experience as smooth and straightforward as possible, and we’re glad we could help.
If you need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
54019 order
54019 order. Superb help and I love everything I bought. Well priced beautiful pieces. Thank you. I’ll be returning
July 14, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Annalie,
Thank you so much for your lovely review.
We’re glad the help you received and the beautiful pieces in order 54019 made such a good impression, and it’s great to hear you found everything well priced too.
We really appreciate your support and look forward to helping you again when you return.
Regards,
Holloways of Ludlow team
Great range of products at good prices
Great range of products at good prices. Very quick delivery too.
July 17, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Louise
Thank you for your lovely review.
It’s great to hear that you found our range of products and prices appealing, and that delivery was so quick as well.
We’ll keep doing our best to make shopping with us straightforward and reliable.
Regards,
Holloways of Ludlow team
Ordered a lamp via the HOL website…
Ordered a lamp via the HOL website which was in stock to be delivered to their Wimbledon Village store within the week. I heard nothing so chased the website 2 weeks later to be told it was out of stock and they would let me know when it was available. Oddly it was showing as in stock on the website of the manufacturer that they actually source the lamp from. Heard nothing again so chased again to be told it was still on order and they would send me an email confirming this. Never got email, chased again and they said they forgot to send the email. Eventually got a phone call from the Wimbledon store nearly six weeks from first ordered to say it was in. Went to collect it and what a superior attitude they have in the Wimbledon Village shop. It was like they were doing me a favour even serving me. Won't be buying anything else from them ever again. Deserve to go out of business.
July 23, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi PC,
Thank you for taking the time to share your experience, and we're very sorry to hear how disappointed you were with both the delay and the service you received.
We completely understand your frustration after being advised the lamp was in stock, only to then experience several weeks of delays, having to repeatedly chase for updates, and not receiving the communication you had been promised. We're also very sorry to hear that your experience when collecting the lamp from our Wimbledon showroom left you feeling unwelcome. This is certainly not the level of customer service we aim to provide.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been shared with the relevant teams so that it can be reviewed internally, as we take comments like yours very seriously.
If you would be willing to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com. We would welcome the opportunity to learn more and address your concerns.
Regards,
Holloways of Ludlow team
Amazing service!!
Amazing service! I ordered online with ease and my item was delivered quickly and efficiently by the courier. I would definitely recommend Holloways of Ludlow!
July 20, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Kate
Thank you so much for your lovely review.
It’s great to hear that ordering online was easy and that your item arrived quickly and efficiently.
We really appreciate your recommendation and will keep doing our best to provide the same level of service.
If you ever need anything, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Very disappointing experience
Very disappointing experience. I placed an order for two wall lights in February and, by mid-July, I still had not received them. Several delivery dates were given and missed, with very little communication unless I chased for updates.
Customers should not be able to order items without clear stock availability or realistic lead times. After months of delays and uncertainty, I requested a refund.
A much better level of communication and transparency is needed.
July 19, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Natasha,
Thank you for taking the time to share your feedback, and we’re very sorry for the disappointing experience you had with your order.
We completely understand your frustration after waiting several months for your wall lights, particularly with delivery dates changing and updates only being provided when you chased for information.
We appreciate your comments regarding stock availability, lead times and communication. We agree that providing clear and realistic information is essential, and we are continually reviewing our processes to ensure customers have the best possible experience.
We’re sorry that on this occasion we were unable to fulfil your order within the expected timeframe and that you ultimately felt the need to request a refund. Your feedback has been shared internally as we work to improve our communication and service.
If you would like to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
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