Holloways of Ludlow Reviews 

Great communication and speedy service. Very satisfied.

Holloways of Ludlow in Winchester are so helpful. I’m on their list and get updates on new arrivals or special events. The furniture is such good quality and the team is always ready to help with questions or sourcing variations.

Very helpful with initial order and making arrangements for collection - and a beautiful product too!

Great service as always from Holloways.
Good value, quality products and quick shipping.

Love the bulkhead light we bought. Such great quality, delivered quickly and reasonably priced for such a great product.

I had a very disappointing experience with Holloway of Ludlow.
After spending several thousand pounds on lighting (including multiple Nuura Miira Pendant Lights, wall lights, and Patricia Lobo wall lights), I expected a high level of service and attention to detail. Unfortunately, what followed was a series of delays, misleading communication, and ultimately incorrect items being supplied.
One of the pendant lights arrived without a ceiling plate, despite this being included at the point of sale and paid for in full. When I raised this issue, I was initially informed that the item had been included, which was not the case. Only after further correspondence was it acknowledged that the ceiling plate had not been supplied. At the same time, the website indicated that this component was included, which I consider misleading. I have written communication confirming these exchanges.
After multiple emails, a replacement was eventually sent, but it was the wrong item entirely. The ceiling plate differs in both colour and design and appears to be of inferior quality, despite the fact I paid for the correct branded component.
In addition, the Patricia Lobo wall lights were promised within an 8-week lead time when ordered in November, yet they did not arrive until late mid April. This level of delay is unacceptable and significantly disrupted our project timeline.
Communication has also been extremely poor. Queries were often ignored, phone calls were not returned, and responses were only forthcoming when I began referencing legal obligations. This is not what you expect from a company handling high-value orders.
Because of these ongoing delays, our electrician had to complete the installation (“second fix”) at a much later stage. The ceiling plate issue only became apparent once everything was installed, leaving us with mismatched fittings in the same room—completely unacceptable from an aesthetic and quality standpoint.
As a result, I now have to arrange and pay for an electrician to return, purely due to their mistake, which I will not let rest until this issue is fully rectified and the incorrect, misleading part is properly replaced.

Overall, the experience has been frustrating and time-consuming, with delays of several months, misleading information, and a clear lack of accountability throughout. For a company operating at this price point, this level of service is simply not acceptable.
I would not recommend.

Delighted !

Easy to order. Website was well set out. Order came quickly and on time. Great quality bench.

Good selection of goods, quickly delivered, beautiful product ( wall lights).

Fantastic service. Faith worked with me from the beginning of the order and did everything she could to expedite the delivery for me. It's such a difference when you get personal service like that. Would recommend and look forward to working with Holloways again

Fast delivery, beautiful products, and a great range of goods available at fair prices.

Easy website which made ordering very simple. Quick delivery. Beautiful lamp.

Excellent - items are in stock when they say they are in stock, dispatched when they say they will be dispatched, excellent competitive pricing with even better service.

Beautiful product at a good price

I initially ordered two lights from Original BTC range. They turned out to be discontinued. So I was very disappointed that something is being advertised that is no longer available. However, I chose something else and Ellen in customer experience was excellent in sorting these out for me. Ellen is worthy of 5 star, but I have to take a mark off for the initial problem.

Excellent delivery, speedy and efficient!

Fantastic stools , really stylish and good quality item. Quick delivery and great communication. Thank you.

Fair price, prompt delivery.

Super fast shipping, arrived quickly and was in great condition. Packaged well, definitely the best price we could find as well. 10/10 would buy from them again.