Home Brew Online Reviews 

143
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Well priced brewing supplies. The default delivery method usually arrives in 4 or 5 working days but there is an option for quicker delivery if you really have a thirst on. Sometimes stuff is out... See more

Company replied

Rated 5 out of 5 stars

What superb service . Am extremely impressed , from ease of ordering , right through to very swift delivery . Excellent product ( Chardonnay ) at a very competitive price . Cannot be faulted . Also... See more

Company replied

Rated 5 out of 5 stars

I have had the pleasure of dealing with Home Brew Online for several years and have always found them to be most helpful and efficient. I am constantly amazed at their delivery times, often within 2... See more

Company replied

Rated 5 out of 5 stars

My order was received within just 5 days across a weekend. A query I raised about the courier, who couldnt find my house, was replied immediately by email & when I telephoned I got helpful advice.... See more

Company details

  1. Brewing Supply Store
  2. Brewery
  3. Countertop Store
  4. Do-it-Yourself Shop
  5. Hobby Store
  6. Wine Store

Information provided by various external sources

FREE Shipping on orders over £65 (most mainland UK) Your one stop shop for home brew starter kits and accessories. Make top quality beer and wine at home, easily and economically. Same day shipping (mon-fri) and friendly, professional service. Add Home Brew Online to your bookmarks and take a look at our great range of home brew kits.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(143)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, always well packed and keep you up to date with your delivery.
This company sets the standard for others to follow.

May 20, 2020
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hello Keith

Thank you very much for your review. It's much appreciated and we're glad you enjoyed your shopping experience. We look forward to doing business with you in the future.

Kind Regards

Lisa

Rated 5 out of 5 stars

Super-quick delivery

This is the first time I have used Home Brew Online and I would definitely recommend them to anyone who makes their own beer and wine. They have a really good range of equipment and ingredients and the prices are very reasonable. One of the items I wanted was out of stock but they emailed me as soon as it had come back in. The delivery was super-quick which surprised me as so many things I've ordered recently from other places have taken a long time to arrive. Thank you Home Brew Online for keeping going so efficiently during these difficult times.

May 18, 2020
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hello Helen

Thank you for your review. We're glad you enjoyed your shopping experience and appreciate you taking the time to review us. We look forward to your custom.

Kind Regards

Lisa

Rated 5 out of 5 stars

I'm a new customer

I'm a new customer, with Home Brew Online and am really impressed with the quality, value and service provided by the company.
Easy to navigate, and clear, website and details of tracking your parcel, makes a very pleasant shopping experience. I will definitely use Home Brew Online again, for further orders.
Many thanks

April 6, 2020
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hello Paul

Thank you for your five star review, especially during these difficult times. We look forward to your custom.

Kind Regards
Lisa

Rated 5 out of 5 stars

This company is a credit to its owners and staff

This company is a credit to its owners, good quality, great prices, lots of help and advice, super fast delivery.
I hope they continue to prosper
regards
tommy cleary

January 30, 2020
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hello Tommy

Thank you for your great review it's much appreciated. We look forward to your custom.

Kind Regards
HBO

Rated 5 out of 5 stars

Great company

Used this company many times and think there service is great
They have great customer service and always very helping anything you ask they always tey help
They stock real good equipment and great prices and slways very quick delivery and hsve a real goid range of stuff on there website
Would advise anybody to use them for the homebrew supplies

October 31, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hello David

Thank you for your five star review and your recommendation. We really appreciate and look forward to your custom.

Kind Regards

Lisa

Rated 5 out of 5 stars

Excellent service and products

Excellent service and products. I ordered the wine kits on Thursday at 10.30 am and received them on the Friday at 11.00 am. I will be buying more kits in the future from Home Brew Online.

October 25, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hello Michael.

Thank you very much for the excellent review. We look forward to your continued custom.

Kind regards.

Lisa.

Rated 5 out of 5 stars

Ordered a home brew kit

Ordered a home brew kit and was delivered promptly and in good condition
In the kit delivered there was a hydrometer missing so I emailed robin about the missing item and another one was sent out immediately
Absolutely 1st class service from a 1st class company...will use again
Thank you

October 9, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hello David.

Thank you very much for your five star review. Happy to know we were able to resolve the issue quickly for you. We look forward to your continued custom with us.

Kind regards.

Lisa.

Rated 1 out of 5 stars

BUYER BEWARE

My husband has been using this company for quite a few years BUT never again, the lady on the phone was really rude and after placing our order find out we can no longer have delivery to work unless we pay for delivery not just purchase enough to qualify for the free delivery offer, so now going to struggle to get the delivery but she was totally unhelpful buyer beware!!

September 25, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hello

We are sorry to hear of the issue. However we are positive that there has been some confusion regarding this order as discussed via email with you. We can confirm that it was not us you spoke to on the phone and we would never ask for extra money for delivery to a work address. As mentioned via email I am the only female member of staff that takes calls and I have not spoken to you. We are always happy to help with a change of address and never charge to do this. We can see on our order system that you have continued to try and place orders with us, if you have any issues please always call us on 01904 791600 and we are more than happy to help.

Kind Regards
Lisa

Rated 5 out of 5 stars

First-class service - I'll be back!

I placed my first - and very modest - order on Sunday. It arrived on Tuesday morning. Service doesn't get any better than this. I'll be back!

September 3, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hi Nigel

Thank you for your fantastic review. We look forward to your custom.

Kind Regards
Lisa

Rated 5 out of 5 stars

Excellent service speedy delivery and…

Excellent service speedy delivery and good prices and great quality.
Will be a regular from now on

August 12, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hi Rich

Thank you for the five star feedback! We really appreciate it and look forward to your custom!

Kind Regards
Lisa

Rated 5 out of 5 stars

Never had anything other than first

Never had anything other than first glass service. Orders are well packaged and sent out without delay. I wish I could say the same about all online suppliers. Thank you.

July 17, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hi Richard

Thank you for the five star review and for taking the time to let us know. We look forward to doing business with you in the future.

Kind Regards

HBO

Rated 5 out of 5 stars

My order came nice and quickly and was…

My order came nice and quickly and was well packed. I called them with a query and they were friendly and helpful, answered all my questions. I would use this company again. very happy.

June 10, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hi Simon

Thank you for the five star review. We really appreciate it and look forward to doing business with you again.

Kind Regards

Lisa

Rated 5 out of 5 stars

Just received my order of which was…

Just received my order of which was well packed for a speedy, safe delivery.Excellent products at no quibble prices Will definitely be ordering again soon !!!

April 17, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hi Terry,

Thank you for your great review, we appreciate you taking the time to let us know and look forward to being of service again,

Best regards,

HBO

Rated 5 out of 5 stars

Made my first order recently taking…

Made my first order recently taking advantage of a free shipping code, fast delivery and well packaged. Very pleased with my choice to order. The items I bought was very competitively priced and arrived in excellent condition. I will definitely be making more orders from the site in the future

April 12, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hello Martin

Thank you very much for your great review!

We're pleased that you are happy with our service and prices.

Kind Regards
Lisa

Rated 5 out of 5 stars

Brilliant shop

Brilliant shop, very competitive prices. Helpful staff available at the end of the phone. Highly recommended.

March 20, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hello Glen

Thank you for the positive review and recommendation it's much appreciated.

Kind Regards
HBO

Rated 5 out of 5 stars

Top quality items and service

Top quality items and service. There was some caps missing from an order 15 days ago. Messaged customer services and they posted the missing caps out first class. Cant beat the customer service these guys give

February 18, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Hi Paul, thank you very much for your review, we're pleased to hear you are happy with the service and products. We're sorry we missed some caps from the parcel, whenever we make a mistake though we will always do our very best to rectify as quickly as possible, and look forward to dealing with you again, Best regards, HBO

Rated 5 out of 5 stars

Placed several orders now with homebrew…

Placed several orders now with homebrew online, the service is superb and the delivery service excellent, every delivery placed has arrived next day including my latest order placed yesterday and arrived 9.15 this morning. Also well worth watching their YouTube videos, I've learned a lot from them.

February 1, 2019
Unprompted review
Home Brew Online logo

Reply from Home Brew Online

Thank you very much for your review, we're pleased to hear your home brew goods are arriving quickly, and appreciate the time taken to let us know, Best regards HBO

Rated 1 out of 5 stars

Appalling

These people continue to lie. The most aggressive I got was to ask why do they refuse to answer my question. Which was Why can I not collect this from the sorting office? The statement that I was aggressive is rude, slanderous and I wish it to be removed without further delay. I would encourage them to forward their recording of our conversation to the police without further delay as they have threatened to allow for a balanced review of the said conversation. Lies are not a substitute for poor service. As a regular customer I would have until now said that they offered good value. My current assessment is that they are simply cheap.

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Would highly recommend. Received my order within 48 hours and when I contacted them asking for advice the person I spoke to was both courteous and very knowledgeable.

March 28, 2017
Unprompted review
Rated 5 out of 5 stars

First class customer care

Used several times and always good value.
I recently found out I had a faulty item. So I called them and they were understanding and apologised. They replaced the faulty item without question and posted out by 24hr post.
I cant fault this company. Many thanks.

October 22, 2015
Unprompted review

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