The Home Depot Reviews 

Beware: If big-ticket items malfunction after one week, you can not return them to Home Depot. Lowe's is a much safer place to buy an appliance. We lost $600 when our brand new window ac suddenly stopped working after just over a month! It's heartbreaking, but there is nothing we can do. I feel so stupid, because my husband wanted to buy it at Lowe's, but I insisted on Home Depot, because, until now, I had always just liked them better. Live and learn. And read reviews before buying! I'm seeing now that facebook is absolutely flooded with sad stories just like ours! I just feel like I want to warn everyone!

Was on the telephone with customer service front desk and wanted to order a corner shower unit gave him the on line skew and he proceeded to do the order for delivery . While waiting for him to get the order completed and revisiting the item I saw that there was not a foundation or base with the unit which made it useless and when he came back on the line told him, to cancel the order, the product was no good without base. He said he issued the credit right away to my AMX card. Being busy I did not notice that he did not do that until my phone lit up with a text message to notify of a delivery . I immediately put in claim with my awesome people at AMX and the amount was removed to back to pending. I called Home Depot and after 20 rings someone finally answered, told her everything and she said she had cancelled the order and the refund would be applied to my AMX . I will wait and see . It will definitely be the blue store from now on and not the orange one !

First installation was scheduled 2–5pm; crew arrived after 7pm and worked until 11pm. My child missed a paid class and I missed work the next day to clean up. They dry-cut quartz inside my kitchen using a shop vac, releasing silica dust, a serious safety violation, while my family was home. The cut wasn’t needed. Installers then shifted, tilted, and shimmed previously level cabinets, creating gaps, slopes, exposed shims, misaligned appliances, and self-swinging doors. The sink base and dishwasher area are especially bad; multiple cabinets now tilt 1/4" over 2 ft, with a 3/4" gap at one cabinet.
The second crew sent to correct the first installation's issues did not disassemble the countertop as KBR's inspector said was required. After several unsuccessful "band-aid" repairs, they agreed it needed to come apart, retrieved the necessary tools, then called KBR and were instructed not to disassemble it. Instead, they continued with temporary fixes, prying, sawing my wall, and shimming, creating additional damage (photos attached). They left old caulk, caulked over damaged areas, and the new caulk is already cracking and flaking. They cracked a backsplash tile, concealed it with caulk, misaligned the backsplash joints, left a loose shim, skewed the oven opening by cutting the wall, and left gaps and holes in the caulking. They knowingly failed to perform the proper repair. KBR and Home Depot still refuse to correct the issue.

I’d give zero stars if I could. I have spent a total of 15 hours on 2 separate days waiting for my dryer. I have been lied to multiple times when calling the provided number and strung along literally from 7:30 am to 4:49 pm. Two times people swore they were speaking with the warehouse and assured me that it was coming. Both times they later said it wasnt on the truck. Both times I’ve received emails and texts saying they were on the way. I am tired and now, at 5:00 pm have to go to the laundromat to do laundry. I’m so unbelievably angry

Home Depot has a massive selection and the staff is usually very knowledgeable and helpful when you need advice. The issue is that many advertised promotions and sales items are frequently out of stock. It's frustrating to plan a trip based on a deal only to find the shelves empty.

Vancouver Home Depot employees are completely inadequate. They obviously have no experience in customer service. I was put on hold for 7:05 minutes before anyone answered the call and then I was hung up on. The only person worth a darn is Heaven who works in the garden department. If she were a trainer, you would have a much better representative for your store!!!

Ugh, we ordered a lift chair online thinking it would save us the time, trouble and headaches of trying to get to the store while being full-time caregivers to our disabled family member.

Home Depot uses a different company for delivery. We had a delivery scheduled, blocked off time to be home, and the delivery was rescheduled twice without prior warning and eventually left on the front porch were we are physically unable to move it ourselves. Not a huge deal if the assembly service we paid for came quickly and it hadn't been left outside for 8 days and counting now.

Finally, Home Depot works with YET ANOTHER company that does their assembly. That company has been IMPOSSIBLE to get scheduled with. Every attempt made on our part ends in "they will call you back". Days go by, no phone call and we start again.
All this time, the box is still on the porch blocking part of our entryway.

All in all, ordering from Home Depot has been so disjointed and inefficient that I will never order from them again.

I felt torn doing business with Home Depot to begin with because we had previously been boycotting Home Depot for political reasons. Now, I know that on top of that, their service is terrible.

Items were in my shopping cart, one item was out of stock. A customer service representative put a note to notify me when item came in. Told me when dewalt item came in would put all 3 items in dewalt promotion. Buy one main item, get 2 free. I call in to do this, customer service said could not do this for me. Ofcourse promotion is now over. Terrible way to treat your customers.

Bought an item online for delivery "next day". Item was showing in stock. Nothing arrived for 2 days. Called, waited for an hour. Item "out of stock..." delivery will be in 1 week. I go online and item is in stock. I drive myself for 1 hour to pick it up and store said "we never got the order as back office cancelled it". This must be one the worst run businesses

I gave Patrick of Sherman TX a 5 start review the other day. Now I want to give him another one and also add Eryxx in customer service in Sherman one also. Spectacular help in submitting a warranty claim on a hot water heater. Great folks, give them both a raise. The represent HD very well!

Employees are engaged, offer to assist, on the floor...
Shaiyam, (Ukiah)store, in the paint department knew every aisle for every need and offered to walk me to each. I declined but his willingness and knowledge. He is a subject matter expert.
Another subject matter expert is Jimmy-Ukiah store was excellent helping with the right lumber/hardware cloth for my Pest issue!! Above a beyond
Thank you to the entire team @Ukiah store
Cricket Harris

I will NEVER order an appliance for delivery from Home Depot again. They tried delivering my appliance 3 hours prior to delivery time when I wasn’t at home. They called me from my driveway and I told them I wasn’t home since it wasn’t within the delivery window but could be back within an hour. They said ok. Then proceeded to take a picture and say my item was undelivered because we weren’t home. Now they won’t be able to deliver for 2 more days. We are canceling the order and demanded they refund the delivery fee since they messed up. 10 years ago we had a very similar experience and I should’ve learned from that. Never again!

Your website is hands down the most terrible shopping website I have visited. I don't shop online at home depot basically your online shopping suck it frustrating and slow there's to many experience problems to mention. I would shop if the site was even half decent

Extremely Disappointed With Home Depot’s Return Policy

I purchased a microwave from Home Depot only three days ago. When we went to install it, we discovered that it did not fit the space. The microwave is still brand-new and in the original box.

I called Home Depot immediately to explain the situation and was told flat out that I could not return it. I understand having policies, but refusing a return on a brand-new, unused appliance purchased only three days earlier is completely unreasonable.

This is terrible customer service and not how a loyal customer should be treated. Be very careful before purchasing an appliance from Home Depot, because apparently, once you buy it, you may be stuck with it—even when it is unused and still in the box.

Best ever. Even better than Amazon

We bought and paid for new washer and dryer from HomeDepot. Was suppose to get them today. The our address has a 9 in it but the stupid driver was dropping off our appliances at another house with a 9 but different street. Dryer was damaged and it would take another week to get a replacement. Sent both back. Homedepot outsources their deliveries and other services. Had bad experience with carpet installers as well. Never again from HD.

I ordered two coolers for my daughters Celebration of Life...
They promised deluvery. They took my money. They did not deliver. They are disgusting.

Ordered a refrigerator, due to be delivered Saturday. Delivery showed up and refrigerator was damaged and was told they had no more in stock. Wife reordered a different one with a delivery date of Monday. Monday received a text message that it would not be delivered until Tuesday. Tuesday arrived and was given a 4 hour window with tracking. Truck was 1 stop away and I received a phone call stating that the truck broke down and they now would deliver it on Thursday. I cancelled the order. When I went to make sure a refund was being issued for both refrigerators I ordered I was told both credits had been issued and e-mails would follow. The second order was a full refund but the 1st order (damaged unit) they wanted to charge me $39 for delivery. I had to make two phone calls to convince them that I should not have to pay a delivery fee for a damaged item that was not delivered. Needless to say, I went to Lowes and purchased a different unit.

I purchased a washer, June 2025 It’s July 26 washer broke repair man said over $1000 to repair the defective drum. I went to Home Depot to talk to one of the managers and he looked at me like I was crazy. I currently have a Home Depot credit card that I’m gonna pay off as soon as possible.

I advise people to carefully check what they buy from the newly opened Home Depot Leander esp large items bcoz they have a 48 hr window from date of delivery wherein you can no longer return or replace a defective product. Everything happened within a week from date of delivery. We bought a new clothes dryer and it was a lemon! It runs but has no heat and clothes remained damp. Home Depot refused to replace it. It was worth almost $700. We bought a Maytag 7 cu ft clothes dryer. As i type this, im talking to Maytag customer service. It's a very painful experience especially in these very difficult times. My $700 is gone for buying a defective appliance. - Roselle C.