The Home Depot Reviews 

You could have at least one person in each department to help customers.
Came in to buy quartz counter tops and there was no one that knew how to do it, so they wanted me to make an appointment and come all the way back in a one ton diesel truck and that makes me feel like my time is not important.
The guy in the paint dept at 6pm was great!

I went to pick up one of my orders including two different boxes two weeks ago from Home Depot on Rosco Blvd. Due to some minor damages to one of the boxes, I rejected the pick up. the person in customer service named Veronika paged the responsible department and both were trying to check available stocks in different Aisles. Finally they came up with a solution that made me happy. Thank you guys for the time you spent on my case.

Purchased an expensive A/C Unit and it was delivered all bent & banged up like as if it was rolled down a flight of stairs. Called Home Depot & they had UPS pick it up yesterday. Today I called & was told I wont get a credit for 4 or 5 days. So now by the time I get my money back to purchase another one half the summer will be over.
I should have bought it from Amazon since they issue the credit as soon as a defective item is picked up, they don't punish the customer! Shame on you HD!

I bought a Dwalt mower in Home Depot jun30 2025 after 11 months that mower was not working and Dwalt company recommended one place to repair that mower and I paid $63.42 because they said was no changed any part and the warranty was not considered .how is possible if the warranty of labor and part is 1 year.I think that company has to return my money .I would like Home Depot help me.

First let me start by saying I gave 1 star because 0 stars was not an option. I purchased a Hampton bay ceiling fan, and took me 2 trips to Home depot because there was no one available to help even though help was asked for multiple times. Oiad a contractor to come to my house and install it, since HD doesn't install fans they only refer you to local contractors which I can do myself. anyway the light kit did not work and I had to have the contractor take the entire ceiling fan down and drag it back to the store instead of just swapping out the light kit. now I have a hole in my ceiling with dangling wires until I have to pay the contractor again to come back and install again. when I called the Ohio Township store Eli, was very rude and unhelpful., no apologies or anything basically tough luck. DO NOT RECOMMEND HD for anything. no employees to help in store and rude managers on the phone.also called their 1800HD Number to be told they only handle online orders. when I returned the fan The return counter was closed and I had to drag it farther to the service desk where I was interrogated by the cashier probably barely 18 years old and some random other guy comes over and starts looking at the wires and poking around the fan , never said anything to me. went back to get a new one and again no one to help anywhere..

**1 Star**

We purchased a $1,200 Ninja BBQ from HomeDepot.com. After three delivery delays, we received a text saying it would arrive in 10 minutes. An hour later, the website showed it as delivered, but it never arrived.

The delivery photo was clearly not our house. My wife then spent 90 minutes on the phone being treated as though she was lying or trying to keep the BBQ while requesting a refund. Home Depot refused to compare the photo with our previous deliveries, which would have confirmed it was the wrong address.

When I called back, they offered to resend it with no expedited shipping, discount, or meaningful apology.

Home Depot’s delivery company lost a $1,200 product, yet we were treated like the thieves. Completely unacceptable customer service.

Roanoke, Texas. You only had 3 gas cook tops on display. All the most expensive! The dishwashers were not screws in and so the doors were very hard to open. The sales lady was nice. I can’t buy anything if you don’t have it for me to see. No choices. No more discount on appliances for military.Shame on you!

Warning to Consumers: Home Depot Delivery Damage, Driver Bullying, and Unfair Insurance Releases by Sedgwick - their insurer
I am sharing my experience to warn other consumers about the severe risks of using Home Depot’s delivery services and their third-party insurers.
The Incident: A Home Depot delivery driver failed to deliver the items I purchased, caused physical damage to my home, arrived angry and belligerent hours before the allotted delivery time and engaged in bullying and threatening behavior during the interaction.
The Claims Process: Home Depot’s insurance provider - Sedgwick attempted to heavily low-ball our property damage claim.
Deceptive Legal Tactics: Home Depot’s insurer Sedgwick pressured us to sign their standard release form that falsely classifies any quickly settled legitimate property damage case as a "nuisance claim." The contract contains strict "gag clauses" designed to stop consumers from posting online or telling others about the incident.
Do not trust Home Depot’s delivery network. If their drivers damage your property, their insurance process is designed to minimize their liability and silence affected homeowners so other homeowners will continue to buy their products and delivery services without being aware of the risk.

Never buying online Home Depot order again. The freight service they use is beyond terrible. I was given a defective loveseat I cannot put together. I am on my fourth time rescheduling with Hub Group to get it picked up so I can get my refund and buy somewhere else. They either cancel or are no shows and no call. Worst customer service. They expect us to keep taking off work and waiting for no one to show up! Why is Home Depot even associated with such an unprofessional company it is making Home Depot look terrible.

For product and customer service.
2 weeks ago, my husband went to rent a trencher because our neighbors are building a fence and making us fix the crossover of our sprinklers. After only 2 hours, and having put our own gasoline into the tool, he found it was dysfunctional. The cord would rip out, it would die after a few minutes of use, and it hurt his hand. He attempted to return it and obtain a refund for the poor performance. The representative acknowledged that that particular tool was 'on its way out' but only gave $50 back, not offering any credit and claiming the manager was not onsite for escalation. Home Depot stole $250 from us!
Our project remains unfinished for a couple months and our lawn is now dead.

Home Depot, please update your online order experience. I changed the zip code closest to my home and ordered my wife’s birthday present. I had to cancel because the order would be delivered to a store 850 miles away so I cancelled the order. I won’t bother anymore. SMH

Nothing like some bad ROADIE driver delivering a very sensitive order to wrong house. And the neighbors took the item too. But this is mainly on Home Depot. Custoner support of phone tells you to call the store and when you call the store they say they can't help.

I’ve been waiting on a package for four days that has been in four different states. It went from Georgia to Ohio to Kentucky to Tennessee and then back to Georgia and now back in Tennessee I live in Tennessee so this is the third time it has been in my state and now I received a text message saying that my package is delayed 1 to 5 days. This will be the last time I ordered from Home Depot.

I purchased a Vigoro drop spreader (Model #VDS2026). This product broke on its very FIRST use. I wasn’t even able to finish fertilizing my lawn before the mechanism failed.

The part that broke appears to be a pin that holds the cable in place. While I was fertilizing, the cable suddenly became slack and the spreader stopped functioning entirely.

I contacted the number list on the owner’s manual and supplied pictures. I was told someone would contact me within two days, but still waiting.

DO NOT USE HOME DEPOT DELIVERIES. They have changed our delivery date 3 times and the item needs a signature. So, I have changed my schedule and taken time off of work to accommodate this delivery. I still do not have it. Home depot does not value its customers' time. There is zero lack of accountability and respect.
After countless phone calls, emails and chats online, I still do not have a solution nor am i confident in any of the accuracy of any of the conversations from anyone I have spoken to. BEWARE!!!! DO NOT USE HOME DEPOT! There are plenty of other options out there!

I had vinyl flooring installed in my kitchen. All of the material did not show up with the installer. He had to go back to Home Depot to get it. Did not complete the job and said someone will come back Monday to do it. I had an estimate performed and paid for the job up front. Totally unprofessional conduct on the part of Home Depot and the installer.

Had problems with delivery's in the past .
Decided to try again with a washing machine .
Excellent communication and delivery .
I believe they are trying .
Delivery came out of Colorado Springs in a Home Depot truck

I have had wonderful service from Armando at the Home Depot Victorville, Plumbing section. On several occasions, he has helped me find needed parts for my projects at home. I was able to repair my outdoor pool fountain with his help to find items that would fit my needs. He has always been courteous and respectful, which, as a retired person, I appreciate very much.

Wait Times, telephone hang ups, no resolution to simple payment issues that are with Home Depot.

The website has been unusably slow for years. How are they not bankrupt with such a terrible website.