We weren't sure how our presale would go - market conditions were shaky and internal team bandwidth was limited. Lumina stepped in, handled the whole front- facing strategy, and gave us breathing room... See more
Company replied
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Good product, as described. Shipping was fast. The only suggestion I have is to clearly highlight at the time of purchase that the shipping costs are paid when package arrives and not at time of purch... See more
La couleur de l'article 'édredon gingembre ' ne correspond pas à celle de la photo. Elle est beaucoup plus terne
Everything went very well, the new curtains look perfect in the house, I managed to buy them at a very big sale
Company replied
Company details
About Home Maison
Written by the company
HomeMaison.com votre boutique en ligne 100% dédiée au confort de la Maison et de la Famille .
Spécialiste du Rideau et Voilage prêt-à-poser ou sur mesure, vous trouverez aussi du Linge de Maison, tout l'équipement de la Salle de Bain, de la Décoration, du Petit-Mobilier, des Luminaires ou encore du Mobilier de Jardin.
Une expédition soignée, une confection made in France de vos commandes sur-mesure et un Service Clients à votre écoute.
Spécialiste du Rideau et Voilage prêt-à-poser ou sur mesure, vous trouverez aussi du Linge de Maison, tout l'équipement de la Salle de Bain, de la Décoration, du Petit-Mobilier, des Luminaires ou encore du Mobilier de Jardin.
Une expédition soignée, une confection made in France de vos commandes sur-mesure et un Service Clients à votre écoute.
Service Clients Réactif
Written by the company
- Vous avez une question ?
- Nous sommes à votre écoute ♡ Nous vous répondons par email à info@homemaison.com, par téléphone au 04 77 66 06 06, mais aussi par chat direct ou sur nos réseaux sociaux du lundi au vendredi de 9h à 17h.
Livraison Rapide & Retour Facile
Retour gratuit si vous optez pour un avoir !
Chez HomeMaison.com, nous mettons la satisfaction Clients au cœur de nos préoccupations. Un grand choix de modes de paiements 100% sécurisés, différentes prestations de livraison et des retours gratuits si vous choisissez un avoir. Plus globalement, nous écoutons vos remarques et avons à cœur de nous améliorer chaque jour pour vous proposer une expérience agréable et une navigation facile.
Contact info
69006, LYON, France
- 04 77 66 06 06
- info@homemaison.com
- www.homemaison.com
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4.2
Great
12K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Article conforme à la photo et ravie de…
Article conforme à la photo et ravie de la qualité. Suivi de l envoi au top. Je recommande
March 25, 2021
Service au top
March 7, 2021
Papier peint conforme à la description…
Papier peint conforme à la description et très bel effet
March 6, 2021
Conforme à la description
Conforme à la description, colis arrivé en bon état, au top !
February 15, 2021
Very nice materials and properly cut…
Very nice materials and properly cut and delivered.
February 18, 2021
many problems...
Negative points:
-) part of the order came after two weeks, the other part after two weeks, instead of the promised one week
-) curtains came in the wrong colour and with production mistakes (missing curtain eyelets)
-) customer service number in confirmation e-mail and webpage is not existent, contact form was never replied
-) quality of products disappointing
-) in ordering process, after "pick-up point" was accidentally selected, not possible to de-select it and choose "home delivery" anymore
-) the nearby "pick-up point", in my case, is not legally accessible on foot
-) the "order status" on the account has little information
Not sure if negative or positive point:
*) I ordered only one of the curtains that came with mistakes, but got two
Positive point:
+) customer service from the number on facebook was very friendly and helpful
I am giving two stars because I think one star is reserved for fake stores that don't deliver anything.
February 15, 2021
Nappe de table en plastique
Produit correspondant à la description et à la photo. Belle qualité. Service rapide. Je recommande !
February 5, 2021
Produit conforme à la description
January 22, 2021
Article conforme à la description
December 9, 2020
Rapide et conforme à la description
December 8, 2020
Service parfait
November 24, 2020
Produit conforme à la description.
November 23, 2020
Conforme a la description des articles…
Conforme a la description des articles sur le site.
Belle qualité.
November 19, 2020
Super rapide et tres bonne qualities.
November 1, 2020
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