First off - I wrote a 3 star review of the 3 burner Fire Mountain bbq on their website and it instantly vanished. They only display 5 star reviews...so that's obviously a huge red flag a... See more
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Delighted with purchases, colour slightly paler but absolutely fine. Only criticism with toaster, but not taking away from product flex/cable could do with being 2 ins longer, had to rearrange things... See more
Company replied
My new 4 burner gas barbecue with side burner arrived within a couple of days after ordering it over a weekend. It was well packed and no parts were damaged or missing. Having assembled quite a few... See more
Company replied
Awesome Service from Fire Mountain! I bought their largest BBQ. Some of the parts were damaged but they arganised a replacement shipment real quick. The BBQ works an absolute charm!!.
Company details
Written by the company
Welcome to Homewares Direct, where we believe that your home should be a reflection of your unique style and personality. Established with a passion for enhancing living spaces, we curate a diverse collection of high-quality homewares to inspire and elevate your home. Homewares Direct is more than a retailer; we are your destination for a seamless blend of quality, style, and functionality across every corner of your home. Whether you are igniting the barbecue, experimenting in the kitchen, or lounging in your garden sanctuary, our curated selection of Fire Mountain, Vitinni, and Alfresia products brings you the best in homeware innovation. As we continue our commitment to offering the best in homewares, we are excited to also showcase Minky Homecare products, ensuring that your home not only looks its best but is also maintained with the utmost ease.
Contact info
Vale Mill (Rochdale) Ltd, OL16 1TA, Rochdale, United Kingdom
- 03300020787
- support@homewares.direct
- www.homewares.direct
3.1
Average
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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My new 4 burner gas barbecue with side…
My new 4 burner gas barbecue with side burner arrived within a couple of days after ordering it over a weekend. It was well packed and no parts were damaged or missing. Having assembled quite a few grills over the years I would say this one was the best designed and easiest to put together. The instructions and illustrations were less than clear in a few places but working in the garage under artificial light probably wasn't a good choice. Once ready, everything worked perfectly and I am delighted with end result in terms of performance, functionality and appearance. The protective cover is well made and fits like a glove. I am sure this grill will give many years of good service.
September 3, 2023
Reply from Homewares Direct
Hi Paul,
Thank you so much for your positive feedback and we are delighted you are happy with your item.
Thank you again for shopping with us.
Kind Regards
Fire-Mountain
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Great delivery
Unable to build BBQ as yet. Brief look ok with quality parts. Delivery and communication good.
September 1, 2023
Reply from Homewares Direct
Hi William,
Thank you so much for your positive feedback and we are delighted you are happy with your item.
Thank you again for shopping with us.
Kind Regards
Fire-Mountain
Love love love this product xx
August 25, 2023
Reply from Homewares Direct
Hi Eleanor,
Thank you so much for your positive feedback and we are delighted you are happy with your items and service we provide.
Thank you again for shopping with us.
Best Wishes
Vitinni
Great cover
Perfect fit for the barbeque and has straps to secure it. Thick- seems good quality. Really quick delivery.
August 5, 2023
Reply from Homewares Direct
Hi,
Thank you so much for your positive feedback and we are delighted you are happy with your item.
Thank you again for shopping with us.
Kind Regards
Fire-Mountain
2nd time around, great barby
1st lasted 500+ barbys, been upgraded, can now mix & match😁
August 15, 2023
Reply from Homewares Direct
Hi ,
Thank you so much for your positive feedback and we are delighted you are happy with your item.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
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Great service.
Very quick response to my order. Quality goods received promptly and well packaged. Thank you, great service.
July 29, 2023
Reply from Homewares Direct
Hi ,
Thank you so much for your positive feedback and we are delighted you are happy with your item and the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Reply from Homewares Direct
Hi Dorothy,
Thank you so much for your positive feedback and we are delighted you are happy with the service we provided.
Thank you again for shopping with us.
Best Wishes
Vitinni
Sent wrong parts
Sent wrong parts , but promptly sorted issue and all good and very impressed on how soon it was all rectified.
July 5, 2023
Reply from Homewares Direct
Hi ,
Thank you so much for your positive feedback and we are delighted you are happy with the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Reply from Homewares Direct
Hi Elle,
Thank you so much for your positive feedback and we are delighted you are happy with your purchase.
Thank you again for shopping with us.
Best Wishes
Vitinni
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Fire Mountain 2 Burner Everest Gas BBQ
Received all items well packaged and promptly delivered. After assembly, I am impressed with the quality and value. Not had chance to try it yet but it looks the business. There was one minor issue which was swiftly dealt with by customer service. Thank you for your help and support.
July 2, 2023
Reply from Homewares Direct
Hi Robert,
Thank you so much for your positive feedback and we are delighted you are happy with your Fire Mountain Everest 2 Burner Gas BBQ and the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Reply from Homewares Direct
Hi Nicholas,
Thank you so much for your positive feedback and we are delighted you are happy with the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Our air fryer caught on fire
Our air fryer caught on fire, it could have taken down our kitchen if it wasn't for our quick thinking.
I contacted the company who I thought acted really well and concerned at first. They wanted to see the air fryer to check it. Collection arranged.
We've just had a rather snotty letter stating the air fryer spontaneously catching fire was our fault and blamed it on grease build up. It was in use at the time and we didn't carefully remove the cooking chicken before we almost burnt ourselves getting it out the house and having to put the fire out.
I'll never buy anything from them again
May 6, 2023
Unprompted review
Reply from Homewares Direct
Hi Sallie,
Thank you for your feedback and I am sorry you are not happy with the conclusion given by both our technical team and insurance company. I appreciate this is not the outcome you had hoped for and I’m very sorry that you’ve had a bad experience.
I have now returned the item back to you, giving you the option to have an independent assessment.
Kind Regards
Vitinni
Reply from Homewares Direct
Hi Mark,
Thank you so much for your positive feedback and we are delighted you are happy with your Item and the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
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Good quality
Fast delivery. Very helpful when contacted.
Knowledge of extra parts for the BBQ was good and once again fast delivery time
Assembly of the BBQ was easy to follow and was engineered very well as every part fitted without force and all screw/bolt holes lined up precisely. The finished article looks very smart.
Hope to get many years of use out of it.
June 6, 2023
Reply from Homewares Direct
Hi Les,
Thank you so much for your positive feedback and we are delighted you are happy with your BBQ and the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Delivered quick and on time
Delivered quick and on time, there was a cover missing but one email later and it was sent straight out A*
June 6, 2023
Reply from Homewares Direct
Hi Mark,
Thank you so much for your positive feedback and we are delighted you are happy with our products and the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Love the barbeque.
Love the barbeque.. as my son says it's sexy and the pizza attachment we've just used and it's fab ... Only thing I can complain about was I went to move it by the end table opposite the wheels and the wooden end came off in my hand and had split through the screw .. a bit of wood glue will have to do and one of the legs was scratched but these days we have to embrace imperfection and put it right if we are able .
June 3, 2023
Reply from Homewares Direct
Hi,
Thank you so much for your positive feedback and we are delighted you are happy with our products.
Please contact customer service should you require any further assistance regarding the damage.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Great customer service and a fantastic…
Great customer service and a fantastic product. Still finishing off building as I write but so far so good. If being ultra critical, instructions could be a little clearer, but it’s not difficult to work it out for yourself. Can’t wait to use it now!
May 22, 2023
Reply from Homewares Direct
Hi Paul,
Thank you so much for your positive feedback and we are delighted you are happy with our products and the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
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Reply from Homewares Direct
Hi Nigel,
Thank you so much for your positive feedback and we are delighted you are happy with our products we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Bought the 3 burner bbq and it’s…
Bought the 3 burner bbq and it’s fantastic! Highly recommend this bbq to anyone who’s wanting a very well made, easy to use product.
Great for when family and friends come over!
May 22, 2023
Reply from Homewares Direct
Hi Martyn,
Thank you so much for your positive feedback and we are delighted you are happy with our products and the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Grill too wide food falls down between…
Grill too wide food falls down between bars. No lava basket option.
May 22, 2023
Reply from Homewares Direct
Hi Richard,
Thank you for your feedback and I am sorry you are not happy with the grill. We have not received other complaints of this kind and if you would like to contact customer services, we would be happy to discuss other options for you.
This product includes a grill plate and a griddle plate. If you would prefer to use 2 griddle plates, please contact us and we will be able to arrange this for you.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
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