Homewares Direct Reviews 

95
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

First off - I wrote a 3 star review of the 3 burner Fire Mountain bbq on their website and it instantly vanished. They only display 5 star reviews...so that's obviously a huge red flag a... See more

Rated 5 out of 5 stars

Delighted with purchases, colour slightly paler but absolutely fine. Only criticism with toaster, but not taking away from product flex/cable could do with being 2 ins longer, had to rearrange things... See more

Company replied

Rated 5 out of 5 stars

My new 4 burner gas barbecue with side burner arrived within a couple of days after ordering it over a weekend. It was well packed and no parts were damaged or missing. Having assembled quite a few... See more

Company replied

Rated 5 out of 5 stars

Awesome Service from Fire Mountain! I bought their largest BBQ. Some of the parts were damaged but they arganised a replacement shipment real quick. The BBQ works an absolute charm!!.

Company details

  1. Home Goods Store

Written by the company

Welcome to Homewares Direct, where we believe that your home should be a reflection of your unique style and personality. Established with a passion for enhancing living spaces, we curate a diverse collection of high-quality homewares to inspire and elevate your home. Homewares Direct is more than a retailer; we are your destination for a seamless blend of quality, style, and functionality across every corner of your home. Whether you are igniting the barbecue, experimenting in the kitchen, or lounging in your garden sanctuary, our curated selection of Fire Mountain, Vitinni, and Alfresia products brings you the best in homeware innovation. As we continue our commitment to offering the best in homewares, we are excited to also showcase Minky Homecare products, ensuring that your home not only looks its best but is also maintained with the utmost ease.


Contact info

3.1

Average

TrustScore 3 out of 5

95 reviews

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No recent history of asking for reviews

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3.1

All reviews

(95)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

My airfryer is amazing I ordered the…

My airfryer is amazing I ordered the airfryer from Minky great customer service. It ia easy to use and i managed to cook mist of the Christmas dinner in it saving quite abut of time and electric.
I have advocated this airfryer to friends and family.

December 15, 2022
Unprompted review
Homewares Direct logo

Reply from Homewares Direct

Hi Kay,

Thank you so much for your positive feedback and we are delighted you love your air fryer.

We are always glad to hear about our customers experience and thank you again for shopping with us.

Best Wishes
Emma

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Rated 5 out of 5 stars

Brought a dual basket air fryer from…

Brought a dual basket air fryer from this company. Absolutely amazing! Delivery was super quick. The air fryer is so good and I recommend to anyone to buy it. Customer Services was brilliant! Obsessed!

January 6, 2023
Unprompted review
Homewares Direct logo

Reply from Homewares Direct

Hi Paige,


Thank you so much for your positive feedback and we are delighted you love your air fryer.

We are always glad to hear about our customers experience and thank you again for shopping with us.

Best Wishes
Emma

Rated 1 out of 5 stars

I bought recently Vitinni Power 1.5L…

I bought recently Vitinni Power 1.5L blender mixer. The mixer from its beginning wasn't working at all, I have tried to contact customer service and solve this issue mutually bit no even reply.
Very poor service, also you can't trust this brand, you better of adding few pounds extra and buy normal brand.

July 29, 2022
Unprompted review
Homewares Direct logo

Reply from Homewares Direct

Hi,

Thank you for your feedback and I am sorry you are not happy with your item.

We have a 30-day return policy if you are not happy with your item. If you would like any further information or you believe your item to be faulty, please contact customer services at support@vitinni.co.uk.

Kind Regards
Vitinni

Rated 2 out of 5 stars

Disappointing

I absolutely love the colour of the kettle and the varying degrees of temperature. However, it fails miserably in terms of weight, very cumbersome, no visual sight of water level and with the markings on the inside for min and max it is not easy to determine as the writing is on the wrong side when filling the kettle. Very disappointed as had been looking forward to receiving it.

January 17, 2022
Unprompted review
Homewares Direct logo

Reply from Homewares Direct

Hi Evelyn,

Thank you for your feedback and I am sorry you are not happy with your item.

We have a 30-day return policy if you are not happy with your item. If you would like any further information or you believe you item to be faulty, please contact customer services at support@vitinni.co.uk.

Kind Regards
Vitinni

Rated 5 out of 5 stars

Vitinni Mixer Good customer services.

I bought a Vitinni Stand Mixer a couple of years ago.
I had an issue with one of the accessories, (totally my fault).
This company replaced the item for me and very quickly too.
Customer services were very understanding.
The mixer itself has been very useful, reliable, and done exactly what it was described as.
Consequently I can recommend the company and the appliance.

November 3, 2021
Unprompted review
Homewares Direct logo

Reply from Homewares Direct

Hi Peter,

Thank you so much for your positive feedback and we are delighted you are happy with your item and the service we provided.

Thank you again for shopping with us.

Best Wishes
Vitinni

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Rated 2 out of 5 stars

Great product shockingly inadequate customer service

I took sometime time to write this review. I bough a set pot and pans. The quality for the money is great. The pans are non stick and easy to store as there is a flat side that allows you to store them vertically. They come with lids too.
Here’s the problem: the delivery and customer service.
They have some major issues with the delivery company and they let you do all the hard work to figure it out. I had to investigate myself why the stuff was never delivered and it wasn’t easy. Very time consuming and frustrating. So great product but be ready for a roller coaster experience with the delivery and customer service. It’s a shame as the product is top notch.

July 17, 2021
Unprompted review
Homewares Direct logo

Reply from Homewares Direct

Hi Roberta,

Thank you for your feedback and I am so sorry you didn’t enjoy your shopping experience with us 2 years ago.
We have tried very hard over the last 18 months to improve our customer support and courier services.

We are very proud of our products and the service we now offer. We hope you will shop again with us soon so we can show you how well we have improved.

Kind Regards
Vitinni

Rated 5 out of 5 stars

Impressive product, great customer service.

I have made a few purchases from Vitinni and on all occasions have received excellent pre sales customer service and quick delivery.

I have the Vitinni Airfryer Oven, Stand Mixer, and 3-in-1 hand blender, so far all gadgets perform impressively.

I trust the Vitinni brand and won't hesitate to buy more in the future.

April 17, 2021
Unprompted review
Rated 4 out of 5 stars

Stylish product and prompt delivery

I ordered a single person coffee maker from Vitinni. It arrived very quickly and it works a treat. It is also very stylish so I’m really pleased with it. Not quite 5 stars as it is relatively more expensive but on balance the right purchase.

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Was very impressed with the customer service from Vitinni, both through email and phone call. There was an issue with the delivery of our order which ended up coming in 4 separate deliveries, but their customer service team were more than helpful in trying to resolve. Would definitely recommend. The pan set we ordered is also very high quality and will hopefully give us years of use.

February 26, 2021
Unprompted review
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Rated 2 out of 5 stars

Hard to contact

Had a lot of difficulty contacting their customer services - phone often rings out, emails are not replied to. We ordered a food processor fromo them, which when it came seemed good value for the low price but didn't do everything we wanted, so we decided to return it. Eventually got a response from customer services, sent it back (at our expense, tracked) and a week after they received it we're still waiting for an acknowledgement from them that it's arrived, let alone any actual refund.

February 4, 2019
Unprompted review
Homewares Direct logo

Reply from Homewares Direct

Hi,

Thank you for your feedback and I am so sorry you didn’t enjoy your shopping experience.
We have tried very hard over the last 18 months to improve our customer support and courier services.

We are very proud of our products and the service we now offer. We hope you will shop again with us soon so we can show you how well we have improved.

Kind Regards
Vitinni

Rated 1 out of 5 stars

Attempting to return a defective Barista 15 Bar Espresso Coffee Maker

I first contacted Vitinni on 28th Feb regarding a Barista 15 Bar Espresso Coffee Maker which had given out a pop as I attempted to froth some milk and then the steam came out through the joints in the body of the machine.I have exchanged 5 emails and had 2 appointments for them to collect the machine but they did not show up. "Pablo" of Customer Services has not yet replied to my last email sent on 26th April.

May 2, 2018
Unprompted review
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