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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the products, citing issues such as engine problems, electrical failures, and faulty components in new vehicles. People also frequently reported poor service, including difficulties with repairs, unhelpful staff, and unexpected costs. The pricing was also a point of contention for many, with consumers feeling that the cost of repairs and vehicles did not align with the quality or service received. Some people were dissatisfied with the product not matching what was advertised. Conversely, a small portion of people felt satisfied with the staff, highlighting positive interactions with knowledgeable and helpful salespeople and service managers.

What people talk about most

Product

Customers express mixed feelings about the product. Many reviewers report significant issues with new Honda... See more

Service

Customers had negative experiences with service. Many reviewers reported issues such as being charged for... See more

Quality

Users describe negative interactions with quality, citing numerous issues with new vehicles. Many report... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise specific individuals, describing them... See more

Price

Customers consistently express dissatisfaction with pricing. Many report unexpected and high costs, such as a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Years ago, Honda built reliable vehicles that lasted FOREVER (sometimes more than 300,000 miles). Apparently, those days are gone. Just like the 100,000 mile power train warranty is gone. My 2017 Hond... See more

Rated 1 out of 5 stars

My 2024 Honda Prologue has been a mess. Ongoing CV joint clicking that Honda is aware of, yet takes little ownership of. On top of that, the range is wildly inaccurate — a full charge shows ~212 m... See more

Rated 1 out of 5 stars

I purchased a new 2025 Honda Ridgeline Black Edition from McLartey Honda in Little Rock. My sales person Keyshawn and the finance manager said I get a free 1st service. When I made the appointment thi... See more

Rated 1 out of 5 stars

Code P2422 Story PSA : Reconsider buying a 2017 to 2023 Ridgeline if you live out in the country or have a recreational lifestyle!!! You'll likely get a P2422 code and a Check Engine li... See more


Company details

  1. Auto Parts Store
  2. Car Accessories Store
  3. Car Dealer
  4. Motorcycle Dealer
  5. Motorcycle Shop

Information provided by various external sources

Honda.com - the official site for Honda cars, motorcycles, personal watercraft, ATVs, engines, generators, marine motors, and Acura cars. Read about Honda history or jump to any of our web sites to find out more information about Honda products.


Contact info

1.9

Poor

TrustScore 2 out of 5

430 reviews

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Rated 1 out of 5 stars

New 2025 Honda Ridgeline $240 complimentary 1st service.

I purchased a new 2025 Honda Ridgeline Black Edition from McLartey Honda in Little Rock. My sales person Keyshawn and the finance manager said I get a free 1st service. When I made the appointment this was acknowledged. When I pulled into the bay it went from complimentary to $240.

January 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Horrible experience wit a new Honda eHRV

Bought a new Honda eHRV in 2022 from Chiswick Honda. It has been a disastrous experience from day 1 and happening even now with only 4500 miles on the clock:
(1) Initial delivery was delayed from 1/3/22 to 19/4/22 due to software problems on this new model without being given access to a loan car for the intervening period
(2) In August 2023, coming back from my son's major 40th birthday celebration, the car failed to start spoiling the whole family's spirit. Battery was dead which was later after another battery failure sourced to defective power drain to tail gate.
(3) Again in August 2023, while driving to a friends daughter's marriage and reception to Brighton, false flat tyre alert received on M25 forcing us to the hard shoulder and investigating the tyres when cars were breezing past. Worry of the issue forced us off the motorway into small streets resulting in us missing the actual marriage ceremony.
(4) In September 2023, after returning from just a week long cruise, to the car parked at a friends place, car failed to start again with three hours delay on breakdown services delaying much to return home.
(5) Now Chiswick Honda advises us that there was a recall (which we were never told about) for software update for power leakage to tail gate. Battery had to be replaced too.
(6) Wrote to Honda UK customer services who were totally unhelpful and denied any software issues re battery draining leaving us wondering who was not telling the truth.
(7) our neighbour's daughter who had the same model on lease had to get rid of the car with similar problems even after battery replacement.
(8) Had a couple of more episodes of battery draining with we being help responsible with low usage. Our car use has been on te same pattern in the last 30 years but never had this problem with any of the previous cars.
(9) Now the car has been recalled again for some issues with the braking systems.
(10) had other issues which I cant recall at present
One buys a new car and hopes to have trouble free motoring for a few years but this Honda failed us on many critical moments and frequest visits to and from the dealer's service section. Think ver carefully before buying a new Honda - you may be in for a shock spending more time at waiting for breakdown srvices or spending at dealer's servicing than at home.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

My last 5 cars have been Honda's

My last 5 cars have been Honda's. I'm 5 months out from ending my lease. I wasn't aware that you have to deal with only Honda or a Acura dealer to end your lease early or use a broker. So I went to Brickell Honda in Miami stay away. They tried to make thousands on just turning my lease into a regular loan and keep my car. They tried every way to have me trade it in for a new lease at crazy payments. T turn my lease into a regular loan they also wanted to give me less for my car and higher payments. I ended up refinancing via the internet with a broker who got me better terms. A learning lesson read your contracts or ask and then confirm it on what you sign and second lesson if you do refinance read all the terms & very careful on the products they'll try selling like warranties etc since they'll rip you off that's one of the ways they make $.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been completely ripped off very…

I’ve been completely ripped off very disappointed. They had the car two weeks to fit a brake caliper two brake calipers and two discs. I was told it would be roughly £197. But it ended up costing £794 absolutely horrendous avoid like the plague Johnson’s Honda in Wigan sorry to have to make this but I don’t want anybody else to be ripped off the way I was legalise robbery.

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Con Artists

I had premature engine failure and the corporate company couldn't care less. 2 blown head gaskets and a rod bearing failure (told by dealership) all within 1 year, less than 100k miles. Terrible customer service, lack of empathy. Quoted me 12,500 for a new engine. The dealership then tried to tell me my car MUST be towed out of the dealership and quoted me $4k as a buyout. I told them nope give me my car back so I drove it home, 0 issues. Had a second local mechanic look at it and it was just due to the cold weather and oil being cold on startup. Don't trust Honda, ever.

December 31, 2025
Unprompted review
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Rated 1 out of 5 stars

First and LAST HONDA I WILL EVER…

First and LAST HONDA I WILL EVER OWN!!!. got a 2022 accord touring this is by far the worst vehicle I have ever owned. The screen constantly freezes, crashes and the wireless carplay feature barely works. Sometimes connects then disconnects and the screen always has trouble connecting to phones. In addition to this the speaker system is horrible for a top trim vehicle. and the car lacks a heated steering wheel for a 37k msrp vehicle. furthermore, I ran into other issues where the dashboard lights up like a christmas tree and every single light was on for some reason. After contacting my dealer they said its a glitch same with the carplay and screen issues. for a honda where is the reliability?? i probably would have been better off with a maserati at this point. my next car will be a german car 100% reliability is probably 10x better.

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

I STRONGLY DO NOT RECOMMEND HONDA

I bought new 2019 Honda CRV. from T&T Honda dealership in Calgary, AB. . After few months I drove the car with my family to Ottawa to visit my daughter and granddaughters , the car got broken on the way and got all the lights on in the dashboard like Christmas lights , we took it to the Honda service , they changed all the coils , the spark plugs and the injectors .
On Dec. , 16 , 2024 my wife and I went to Edmonton to visit our daughter and grandsons, the car got broken down between Edmonton & Red Deer and all the lights were on in the dashboard the weather was horrible snowing, windy and the temperature dropped to minus - 30 degrees . I called my son in law to send us a tow truck , after 2 hours the Towing truck ( AMG Towing & Recovery LTD. ) arrived . We towed it to Edmonton for $ 420.00 , I called the service at Edmonton Honda, they were busy unable to fix it, so we took it to certified mechanic who checked it and scanned it and said that the coils were burnt so he changed them .
On Nov. , 04 , 2025 I drove the car going to Ottawa with my friend, the car got broken down again with the same problem between Winnipeg & Kenora , before Kenora City about 14 km. on the highway in a dangerous spot !!! . I called the Honda dealership in Kenora city and asked the service manager Jason for help, he didn’t help us, we called a towing company , they charged me $ 225.15 for towing 15km. We towed it to the Honda service in Kenora city . We asked the service manager Jason to check it, he said I can’t today but I will after 2 days , we asked him to give us a loaner car , he refused , we went to Enterprise to rent a car . We rented a car for $ 1,100.00 . After 2 days I called Jason , he didn’t answer. I kept calling him every day but no answer. I called him on Monday after 7 days he answered saying “ yes your car is ready this afternoon “ . We drove to Kenora city and we met the manager Jason on Wednesday, he said your car is not ready and we lost your car key so we tried to open your car door by air jack and tools. I said to them DO NOT open the door by the air jack and tools and look for my original key. They said “ you can leave your car here and we sell you a new car .!!! I said no , I want my car fixed and my original key , but they didn’t listen, they opened the door and make damage to the door then they programmed a new key after they deleted the old system, so the new key is working somehow but the second original key that I have at home isn’t working so I called the dealership in Calgary they said they can program it for $ 170.00 .
I asked Jason “ if you diagnose my car and find the problem with the coils, do you have coils to replace? He said no I have to order them from Calgary and we get them in 5 days !! I said so you want me to stay in Kenora the small town in the hotel another week .!!! He said yes . .
((( HONDA CRV IS GARBAGE AND THEIR SERVICE IS GARBAGE TOO , SO I STRONGLY DON’T RECOMMEND IT . Keep away from Honda .

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting customer service

Since purchasing my brand-new Honda, I have experienced constant issues almost from day one. The battery died just days after purchase, which set the tone for what has been an ongoing and incredibly frustrating ownership experience.

I was also misled at the time of sale. I was told the higher-spec model I purchased (which differed from the one I test drove) included heated seats — it does not. I was additionally sold aftermarket dash cams costing thousands of dollars, which failed to perform as promised and have broken more than five times since installation.

There was also a fuel pump recall that took nearly a year to resolve. During that time, my car would frequently cut out, leaving me stranded — including multiple times in extreme summer heat (38+ degree days). On top of this, I experienced an electrical fault with the driver’s side mirror, which would not fold in.

Another major issue was a faulty speaker that failed while the vehicle was still under warranty. I raised this issue four separate times during servicing, yet I was repeatedly told nothing was wrong, despite the sound quality being clearly distorted and obvious to anyone in the car. I was also told I could not have it inspected elsewhere or my warranty would be voided. Once my warranty expired, I took the car to an independent repairer, who immediately identified the fault as a failing voice coil — something I was later informed is a common issue with Honda vehicles.

Despite this, the issue was only addressed after I demanded to speak directly with the Dealer Principal and explicitly threatened legal action. I have only recently received the paperwork relating to this repair, and it has since come to my attention that a second-hand speaker was installed without my knowledge or consent, rather than a new replacement. This is completely unacceptable, particularly given the fault was present during the warranty period.

I have also caught the dealership out during servicing. My invoices stated that filters and other items had been replaced, yet when I checked the vehicle myself after returning home, the parts were clearly still old and dirty. I paid for servicing work to be completed that simply was not done, which completely destroyed any remaining trust I had.

Customer service throughout this entire process was appalling. I was repeatedly bounced between the dealership and Honda Australia, constantly told the manager was unavailable, or promised call-backs that never happened. I made multiple hour-long trips to the dealership after being told repairs would be completed the same day, only to then be told parts needed to be ordered. With no Saturday technical bookings available, this made juggling full-time work extremely difficult.

I am beyond disgusted with Honda’s handling of both the vehicle faults and customer service. If you experience an issue, be prepared to spend hours on the phone, be passed from person to person, and repeatedly told “the manager is not available” — or simply never receive a call back.

I purchased a brand-new car expecting reliability and peace of mind, but this experience has been far worse than owning a second-hand vehicle — which is ironic, given that second-hand parts were fitted without my consent. Honda promotes itself as a trusted brand, but my experience has been the complete opposite. I will never purchase another Honda vehicle and do not recommend them at all.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

The most dishonest People

Honda appears to be very efficient at taking customers’ money, but unfortunately the service stops there. Despite consistently servicing my car through Honda, I later discovered that several serious issues were never identified or addressed.

To make matters worse, the customer service experience was extremely disappointing. I received a call from a staff member named Pretti, who was very rude and dismissive. Instead of listening or trying to help, she repeatedly questioned why I did not bring the car in for service, despite me clearly explaining multiple times that the car had broken down and had to be taken away by recovery.

There was no empathy, no attempt to understand the situation, and no effort to resolve the issue. Even after sending a formal email, no one followed up or showed any concern.

Overall, the experience has been frustrating and disheartening. It feels like the focus is on charging customers rather than providing genuine care, accountability, or service.

December 11, 2025
Unprompted review
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Rated 1 out of 5 stars

I bought 2024 honda accord touring…

I bought 2024 honda accord touring hybrid brand new last year but problem arrises when car was aroung 20k .it was before as well but i ignored.it started giving so much problem (rattling noise in dashboard,suspension noise,roof noisr,panel gap,steering cover and so on.everytime i go to dealership they say its nothing so i recorded video then thay change dasboard and roof liner.but problem still there so i have been to dealer so many times to fix this issue almost twice or thrice a month ,my car stay at dealership.after that they send engineer To fix it .problem got solved for only one month .it came back again .right now they are sayinh its normal bcz car has now 50k .but i have been fixing this issue so long .now they are not listening.not picking up call ..not getting any reply from email as well…so what should i do now.they also said while sending engineer ,if problem come back again then we will see but now nobody answer.i recommend everybody not to go with honda.worst company ,worst customer service and worst product

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Landmark Honda (VKI Jaipur) - Worst Service

URGENT WARNING! WORST Customer Service & Repeated Repair Failures - Landmark Honda, Jaipur
Service Location: Landmark Honda, Jaipur (Vishwakarma Industrial Area / Tonk Road - specify which one if you know).
Customer: [Your Name/Anonymity]
Vehicle: [Your Car Model]
I am writing this review to warn future customers about the appalling service, gross negligence, and repeated failures at Landmark Honda, Jaipur. My car is the main commuting vehicle for my family, and this dealership has repeatedly caused massive inconvenience due to incompetent service.
1. Second Major Failure: Insurance Claim Repair (September/October 2025)
* Service: Insurance Claim Repair (Front Damage)
* Duration: Dropped 22-09-2025; Picked up 06-10-2025 (Over 2 weeks).
* Result: The car was held for over two weeks, yet the pickup was delayed by 3 hours (9:30 AM promised, 12:30 PM delivered). Worse, the car was returned with multiple new faults and missing parts:
* No sound of door locking (Safety issue).
* DRL (Daytime Running Light) stopped working.
* The boot opener handle cover was missing.
* The engine protector under-plate had fallen off.
* The cover above the passenger tire was missing.
This demonstrates a complete absence of a post-repair quality check.
2. First Major Failure: General Service and Minor Repair (October/November 2024) - A Clear Pattern of Damage
* Initial Service: Basic service & minor scratch fix (co-driver side front fender) on 30th October 2024.
* Result: While the minor scratch was fixed, the service center caused a major, new damage to the vehicle: they broke the windshield while the car was in their custody.
* Inconvenience: Due to their mistake, I had to leave the car again on 5th November 2024 for the windshield replacement. The car was unavailable to my family for nearly two constant weeks due to this single incident caused by the dealership's staff.
Conclusion: Unacceptable Negligence and Inconvenience
This dealership has a demonstrable pattern of causing new, major damage while supposedly "repairing" or servicing vehicles. The two-week continuous loss of my family's main commuting vehicle in 2024, followed by the delivery of an incomplete and faulty vehicle in 2025, is unacceptable. Landmark Honda (Jaipur) wastes customer time, shows zero quality control, and treats customer property with extreme negligence.
I strongly advise anyone needing any form of service to AVOID Landmark Honda, Jaipur. Their incompetence and repeated failures are a massive liability.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy a Honda

I have been a loyal Honda customer for over 40 years. My wife and I have purchased a total of 5 Hondas and Acuras. I have watched as Honda and American Honda Finance have slowly and steadily gone downhill over the last 10 - 15 years. The employees at American Honda Finance are completely useless. They have no idea what they are doing. Their managers have no idea what they are doing. This is what happens when you hire employees based upon their race or sex, rather than merit. The americanhondafinance.com website, for Honda customers who finance their vehicles, is completely broken. It has constant slowdowns and crashes. Staff at American Honda Finance are aware of the problem because they receive hundreds of complaints each month from angry customers who can't log in to their accounts, or who can log in but find a frozen system which does not allow the customer to get pass the 1st screen.
We are never going to buy another Honda because their employees, managers and IT personnel are complete morons.
But don't just take my word for it. Google "problems with Honda customer service" or "problems with American Honda Finance customer service". You will see that thousands of customers have recently complained about the problems I summarized above, as well as many other problems. There are almost no positive RECENT reviews of Honda or American Honda Finance on any review sites, including this one.

October 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Honda Vehicles USED to be Reliable (But not anymore)

Years ago, Honda built reliable vehicles that lasted FOREVER (sometimes more than 300,000 miles). Apparently, those days are gone. Just like the 100,000 mile power train warranty is gone. My 2017 Honda CRV, which had a 3rd party extended warranty for up to 120,000 miles or 96 months expired SEP 6, 2025. One month later, my car wouldn't pass smog. Turns out, it needs a NEW CAM SHAFT with only 96,000 miles on it. Honda USA will not provide any assistance with the $6,000 that my local dealer is charging me for the repairs.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Reconsider Buying Honda Ridgeline

Code P2422 Story PSA : Reconsider buying a 2017 to 2023 Ridgeline if you live out in the country or have a recreational lifestyle!!!

You'll likely get a P2422 code and a Check Engine light as your Evaporative Emission System Vent Valve Stuck Closed
Will show up in $200 diagnostic check at your local mechanic or Honda dealership.
Essentially this means dirt and gravel will plug up your Evap EMISSIONS canister.
This is SO COMMON on these vehicles that Honda has a technical service bulletin 20-002 to fix it to an updated part that works better. So a big design flaw, as these are marketed as trucks for use in rural or Recreational areas - what fraud!
Honda will NOT cover the repair past 60000 km, even with an expensive comprehensive warranty.
Even better, these parts are not repairable, replacement only, which can lead up to a $3000 replacement job (not environmentally sustainable or economical).

*YES, WE HAVE CONTACTED HONDA CANADA REGARDING OUR 2021 RIDGELINE to no avail*

#HONDA
#hondacanada
#HondaRidgeline

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

From looking at the car Max Leone - Grimes took me under his wing,very efficient and professional.Today I took possession of my Jazz. I would recommend Max and Listers for an uneventful professional purchase of a Honda.
Diane Saunders

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Never buying a Honda again- extremely disappointed

I bought a 2018 Honda Accord in May 2024 after owning nothing but Fords my entire life. I made the switch to Honda because of their reputation for reliability and long-term durability. I wanted a car that would last — something I could depend on as a 19-year-old college student raised by a single parent, with limited resources. I truly believed I was making a smart, safe investment.
Fast forward a few months, and that belief has completely shattered. Despite regular maintenance and a clean Carfax, the car suddenly broke down in the middle of a busy intersection in Wilmington, NC — hours away from my home in Virginia. After having it towed to the nearest Honda dealership, I was told the head gasket had blown. The car had just over 100,000 miles. The repair? Roughly $5,000.
A blown head gasket at only 100k miles on a well-maintained Accord is absolutely ridiculous. This isn’t some fluke — it’s a clear design or manufacturing flaw. But Honda refuses to take any responsibility for it. I filed a claim with the company, hoping they’d do the right thing and cover all or part of the cost. Instead, they told me since the car wasn’t under warranty and there’s no recall, there’s nothing they can do.
Honda is a multi-billion dollar corporation, and they can’t even stand behind their product or support a young customer stranded out of state through no fault of their own? It’s shameful. I’m disgusted with the way I’ve been treated. I expected better from a company that prides itself on reliability. Clearly, that reputation is undeserved.
This experience has been financially and emotionally draining. I will never be buying another Honda again, and I’ll be warning anyone who listens to steer clear of this company.

September 10, 2025
Unprompted review
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Rated 1 out of 5 stars

CORPORTAE NEGLIGENCE

Purchased used 2023 Honda Civic Type R FL5 in April 2025 at 20,000 miles. Expected Honda's legendary reliability - instead got life-threatening safety failures.
SAFETY FAILURES THAT COULD HAVE BEEN FATAL:
Within just 7,000 miles of ownership (now at 27,000 miles), this Honda has experienced:

Complete brake system failure at 26,000 miles - nearly caused a serious accident
Coolant reservoir leak - risking engine damage and roadside breakdown
EPS steering gearbox failure - complete loss of power steering assistance
Brake hose failure - secondary brake system failure indicating systemic defects

These aren't normal wear items - these are critical safety systems failing on a barely-broken-in vehicle, putting lives at risk.
HONDA CORPORATE'S DISGRACEFUL ABANDONMENT:
When their manufacturing defects left me stranded for over 30 days:

Refused adequate transportation assistance during month-long repair
Provided loaner for only ONE WEEK of a 30+ day repair period
Told me transportation support is "optional" since dealerships are "independently owned"
Used corporate structure to shirk responsibility for their own product defects
Left customer without transportation while their parts supply chain failed

BREACH OF CORPORATE RESPONSIBILITY:
Honda markets reliability and safety, then abandons customers when their products fail catastrophically. Their "independently owned dealership" excuse is a corporate shell game to avoid accountability for dangerous manufacturing defects.
SYSTEMIC PROBLEMS:

Multiple critical safety systems failing simultaneously indicates design/manufacturing defects
Parts on "critical backorder" showing Honda's supply chain failures
Corporate policies designed to avoid customer support obligations
Pattern suggests other FL5 owners may face similar safety risks

WARNING TO CONSUMERS:
Honda's reputation is built on past reliability that no longer exists. When their safety systems fail and put your life at risk, they will abandon you without support. Their corporate structure is designed to avoid responsibility, not serve customers.
This is not just poor customer service - this is corporate negligence regarding life-threatening safety defects.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Honda Horizon Poole - excellent Customer Service from John

My elderly father took his car in for a much needed service and John L-F (from the After Sales Team at Horizon Honda Poole) was fantastic from start to finish. My Dad can be quite a tricky customer I'm embarrassed to admit, however, the constant patience shown by John in both explaining the whole process, helping him to organise future servicing (whilst also contending admirably with my beloved Dad's slightly more unusual behaviour) was frankly both amazing and impressive. John was incredibly courteous throughout, to both myself and my Dad, which was truly wonderful and much appreciated. He went above and beyond.
My Dad was genuinely really pleased when John went to get his car for him and he was a lot more relaxed than he usually is; my Dad usually finds the whole process quite stressful but John's care eliminated that element and it was a super experience for both my Dad, and also for me, especially since I'd had a difficult medical appt to deal with in between. I would very much like to sincerely thank John once again for his help today and would highly recommend him to both his superiors and also any future customers. The elderly can sometimes be a bit more of a challenge, although we love them. So, 'well done to John' for a triumphant day! Many thanks. JB

September 18, 2025
Unprompted review
Rated 3 out of 5 stars

Always trusted Honda's reliability

Always trusted Honda's reliability, but my Civic developed an alarming engine knock at just 80,000 miles. It's a huge letdown for a brand known for its bulletproof engines. The repair estimate is shocking. So much for Japanese reliability—feels like I got a lemon.

September 11, 2025
Unprompted review

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