Hoover Reviews 

I have been trying to reach Hoover by phone for five months due to a problem with a product of theirs. Then you go on the chat session and nobody can help you there either. You can’t even leave a message when you call them. This is ridiculous. I am reporting them to the Better Business Bureau.

They've turned off their customer service phone lines. They say to call between 9:00 a.m. and 6:00 p.m. Monday through Friday press two for United States press one for English then press three to troubleshoot or talk to someone. When you do all this you get an automated message that says that you have missed them and to try calling back another time. What they're doing is trying to force you to use their website which has an automated chatbot that will not let you talk to an actual human or resolve any actual problems. It will give you some troubleshooting links that you can click on and if you have done these and you're still having an issue it disconnects and says chat has ended. My Hoover product is a carpet cleaner. This is the fifth one I've owned in about that many years. The one I have right now I got three months ago as a replacement for the one that I bought in April that broke after 4 months of regular use. Now I have to get them to replace this unit and it seems that in the last few months they have completely changed their customer service to this automated system that actually provides no service. It's been a frustrating process. Fortunately I have a third party warranty so if this continues I will have them deal with Hoover directly seeing as I as a regular consumer have no recourse.

Bought a Hoover air purifier 500 and it will not connect to the Internet. Judging by the amount of terrible reviews on here and on Amazon for their products I'm not the only one having issues with their tech. Looks like the lack of response to any of these reviews and the amount off them will contribute to never buying hoover products again.

Had this machine since July last year. On Sunday we had the machine on. As it went into spin mode the whole appliance started shaking the drum making loud bangs as it rotated. Today we called out an engineer to have look.He told us the drum was wrecked because it snapped the springs. To repair it was going to cost a few hundred pounds. It turns out this is common problem with these machine. You are lucky if you get 2years before something like this happens.As a result we now have to buy a new machine because it was out of warranty. Will never buy hoover again waste of money.

Hoover direct should not be in business It may be cheaper to buy here but please don't It will cost you more in wasted time trying to sort their incompetence out.You will be ignored delivery will not happen when booked they hide behind 3rd party contractors and don't care.

First hoover cordless vac i bought over a year ago broke within a week hoover sent a replacement out and this one has just developed a fault a few weeks after warranty ran out so I'll have to replace it soon!...... hoover quality is c##p and ill never buy or recommend another hoover be it a vac washing machine etc etc

Would have a given a ZERO if I could have. Customer service appalling, called looking for replacement parts, first woman once I told her not looking to buy but needed to source a new clean water tank for my carpet cleaner hung up on me. Second call, the man insisted that hoover did not make my model and yelled at me, continued to talk over me, insisting, "I needed to understand they don't make them." The third woman refused to pass me to a supervisor and insisted I go through the company I purchased it from.
Needless to say I'm now about to purchase a new cleaner that's NOT a hoover

If I could give them a 0 I would. Bought a washing machine that was faulty, booked an appointment (that I had to wait 9 days for). Had to send all of my washing to a launderette which was a nightmare. The repairer man came out and was SO RUDE - his attitude was absolutely disgusting and made me feel really uncomfortable in my own home. The washing machine is now damaged and I will NEVER be buying from this company again.

I have never been more disappointed with an appliance purchase. My Hoover washing machine has been a complete nightmare from the start. Recently, it started malfunctioning—refusing to drain, leaving clothes soaking wet, and making unbearable noise. It’s beyond frustrating that such an expensive product could perform so poorly when it’s not even a year old yet.

To make matters worse, Hoover’s customer service is an absolute disaster. Trying to get support has been like pulling teeth. I spent hours on the phone being passed from one representative to another, none of whom seemed to care or take responsibility.

I regret ever buying a Hoover product, and I would strongly advise anyone to steer clear of their appliances. They clearly don’t care about their customers or standing by their products. Save yourself the hassle and buy from a company that values its customers. I won’t be returning to Hoover for any future purchases.

If I could give you zero I have insurance on my hoover washing machine just tried to booked engineer for your appointment system not working then called no bookings available for 10 days just cancel my direct debit will just buy new machine definitely won't be hoover ,crap customer service paid for this cover for over 6 years only used it once .tried several times to booked 3rd October to be told now 10th October what I meant to do with washing stuck in my machine.!! I paid almost £1,124 in insurance over 6 years .

Cancelled my order. No notice . Didn't know till I tracked order on delivery date. No phone number so emailed for refund and still waiting. Wish I'd check reviews as clearly the service is very poor

I gave Hoover a bad review a while back owing to their incompetence in sending a spare part for my vacuum cleaner. In the end, I sent the appliance back to them. I requested a refund on 13 August and gave my bank details; to date, 20 September, I am still waiting. I did not think that they could sink any lower in my estimation but they have done so.

so hoover washer door practically blew up last week down to the machine bearings going customer service couldn't care less overseas call centre not bothered finally got someone out to make safe supposed to arrive today guaranteed by there field service team leader and his manager to call him today to ask what time after re-arranging my day and appointments to be told can't get parts what LIE by hoover can order them online for next day delivery stay AWAY FROM THESE just want your money and you to pay D&G for a service plan that neither careless about no money for damage loss of earnings and still have to waiting till 26th for another appointment hang your heads in shame and get your staff and supply issues sorted your a disgrace NEVER BUY HOOVER AGAIN NO WASHER also to add would of been cheaper to replace the faulty appliance or RECALL IT H3W58TGGE/-80

Bought a fridge freezer 3 years ago and the same thing broke for the 3 time. Having to throw away a lot of food every single time because the freezer just stops working. Asked for a replacement as its not normal for same thing to break 3 times in 3 year and been told the frequency of the repairs doesnt meet the threshold to consider replacement.

Brand new oven didn't work, three weeks to get an engineer who failed to fix and said parts were needed, hot an email three days later saying they couldn't source so were closing the job, another quickly followed saying congrats we've fixed and closed the job, argued for a few weeks as hoover claimed the oven was over a year old and demanded receipts and wouldn't accept all appliances were new and supplied in the new build house we had just bought so didn't get appliance receipts. Eventually authorised for replacement but then told loving warhorse meant a replacement couldn't be issued and no time line given other than min 6 to 8 weeks. New double oven was promised for today however yesterday a new one turned up and was stopped out, house filled with smoke, sounded like a washing machine on full spin, alarms and error codes flashing before blowing the house fuse box! I called again, six people later was told tbey hadn't delivered and the new one was still on its way but they would send an email and any immediate action I would need to call install team myself, again told no one had been so sat in today getting emails and texts saying tbey would be her early afternoon. I just got a call from a snotty arrogant woman at hoover who stated she had halted the exchange and could she book an engineer, she kept interrupting and ignored all frustration or information then told me someone would be intouch regards engineer visit and hung up on me! Disabled and stuck in new house without an oven to cook meals for 6 weeks now with zero help from hoover!!! So mad

9-3 East Coast phone hours.
Was on hold for 2 hours and then a prompt came on stating customer service was closed. It was only 2pm East Coast.
No response from emails.

Part went within a few months. They won't cover under warranty. 5 weeks or more if buy online.
Utter crap and I won't be buying Hoover again.

This is the second carpet shampooer I have spent a lot of money on for both of them not to work and be so easily broken. Water goes everywhere. Leaked so bad my hard wood floors are ruined. I like the shampooer it just needs improvement. I definitely wouldn't recommend especially being how much money I've spent on something to just stop working properly.

After 6 months product leaks from clean water tank, in less than a minute the entire tank empty & not plugged in

Cheap crap
Don't but hoover customer service is the absolute worst, won't talk on phone easy to avoid dealing with customer. Garbage products and garbage company

Finally received a call from Hoover & with the help of Loreal who listened, was professional & solved my problem in 15 mins. A new machine on its way 🤞🤞

Ordered washing machine 23rd July then booked delivery and installation for 7th august. On 6th august I was informed my order would not be delivered the next day, so delivery re booked for 13th august.
No update on delivery the day before as expected called delivery company and was told they have not received my machine and to contact Hoover direct. This was very difficult as they do not want to speak to customers directly, they instead want you to contact them on whatsapp or fill out a contact form.
I just wanted to speak to someone who could help but this was not an option when you spend your money at Hoover, they never got in touch to say there was an issue with delivery and just leave you hanging. I have requested a refund and surprisingly curry’s can deliver a new machine tomorrow.

Very poor customer service. Cannot get hold of Hoover by phone at all! Had to complete an online form with the promise of contact within 24 hours, which did not happen. Cancelled my order in the end as got fed up of waiting for a call back, therefore I did not trust the process/company and ordered elsewhere.